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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

New activation rant

Why all these "new activation only" plans? Not cool PM. I remember you used to be cool.  

Michael6666 by Great Citizen / Super Citoyen
  • 355 Views
  • 8 replies
  • 2 Bravos

Resolved! service not working

ported my number however public mobile sim inserted and no network shows up. tried to power off and restart my phone too. what should I do?

Can't send or receive pictures in sms

What settings to get pictures or send pictures..I get txt messages.Is there a setting to change??Or is it public mobile data not working correctly 

free7reigns by Good Citizen / Bon Citoyen
  • 277 Views
  • 5 replies
  • 1 Bravos

Resolved! Remove and reinstert SIM

Hello,Since I have used an other SIM card than the PM's in Europe and I returned to Canada I am getting this message (see below). I tried Apple CS and it was suggested to contact my provider.Please advise.The phone is an iPhone 6S.

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Viktorius by Good Citizen / Bon Citoyen
  • 331 Views
  • 5 replies
  • 1 Bravos

Resolved! International minutes bonus

Hello all, I have 500 international minutes bonus. However when I call it says I cant take this call. Thanks 

Ananaa by Great Neighbour / Super Voisin
  • 276 Views
  • 4 replies
  • 0 Bravos

Mexico?

Can you please tell me if I can get an add-on for Mexico and if so how much and what does it cover?

JThornton by Great Neighbour / Super Voisin
  • 215 Views
  • 6 replies
  • 1 Bravos

update credit card

Hi, I'm trying to update my  credit card information. but when they send me a verification code, they are sending for a different number that ends with ******427My phone ends with ***4251So I'm not able to access 

Ro-gomes by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 1 Bravos

Resolved! Billing texts

I am no longer receive texts for payments or successful payments. Had something changed?

motozark1 by Good Citizen / Bon Citoyen
  • 236 Views
  • 5 replies
  • 1 Bravos

Resolved! Esim

My phone got reset thanks to my child and I guess I need a new Esim but can not find where to buy it? Help!!

Mommakay by Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 1 Bravos

subscription

I have 3 phones on my subscription. My phone number should be the prime, but it is not. One of the secondary phones is on my account as the prime number. I can't find any way to change this. I am also getting text messages on my phone saying that the...

eddy123 by Great Neighbour / Super Voisin
  • 272 Views
  • 8 replies
  • 1 Bravos

Credit card renewal

How do I let public mobile know that my credit card has been renewed in order for them to charge my payment to it again? 

purple_ghost by Great Neighbour / Super Voisin
  • 175 Views
  • 4 replies
  • 1 Bravos

SMS code

I am setting up a phone for my elderly aunt, transferring her landline to the new cell phone.The problem is that the landline is unable to receive the SMS code by text.  Is there another way to receive it?    

Flirtybmw by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 1 Bravos

long distance International

i called the 611 number to make a long distance call to Europe.   how can I see if they charged me by the minute or the 15$ pacakge for 300 minutes.   

Kirchy by Great Neighbour / Super Voisin
  • 377 Views
  • 9 replies
  • 0 Bravos

Reward for 90 days plan payment

Hello,I've just subscribe to a 90 days plan, but the reward applied for my payment is just for 1 month as showed in the following photo. According to my reward page's info, the reward will be accumulated and applied, thus my rewards show in the upcom...

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Minhcloud by Great Neighbour / Super Voisin
  • 270 Views
  • 5 replies
  • 1 Bravos

Accounts

How do I get an account credit?

Purcey by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 0 Bravos

Billing

I’m new here and would like to know how the billing payment goes. Can anybody help me please?  Thank you all in advance. 

H2M by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

Resolved! Can not make a call. Get 7B1 error

Can not make any calls or get to voicemail.  Get 7B1 not on network.Have done all the resets, SIM card out, and turn off phone.I have data and can textJust recently changed plan Also can not make a ticket with error xxx

Vic32 by Great Neighbour / Super Voisin
  • 211 Views
  • 2 replies
  • 1 Bravos

I can't receive calls.

I changed my number over to Public Mobile four days ago I can call out but can't receive calls or massages. What can I do? I can't submit a ticket (error 404 or other)

Jay02 by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 1 Bravos

US Talk & Text Bundle

I purchased the US Talk & Text Bundle for $15 and can not make or receive calls OR texts while in the USA. How do I go about requesting a refund?

KaiaPapaya by Good Citizen / Bon Citoyen
  • 285 Views
  • 10 replies
  • 1 Bravos

Resolved! ESIMS for Smart Watches

Does Public mobile have the ability to add an additional data plan to an Esim and use it for a smart watch like a samsung gear LTE?What would the proccess be of aquiring one? Can you just purchase an ESIM through the app and allocate a data plan to i...

Dice247 by Great Neighbour / Super Voisin
  • 524 Views
  • 2 replies
  • 1 Bravos

Line busy?

Hello! I'm from Hamilton ON and me and my moms phones are both saying line busy we can't call out or receive calls. We cant even call voicemail. I did receive a public mobile account verification text though. I've rebooted phone, i've reinstalled sim...

leepete1 by Good Citizen / Bon Citoyen
  • 126 Views
  • 2 replies
  • 1 Bravos

Email no long works & can’t log in or get a customer service ticket

Customer service agent helped requiredThis post is to assist partner with issue.My partner cannot log in to  PM account as the email which was used to create log in account ceased to work and had to get a new email. After many attempts to use the cha...

Alouie by Great Neighbour / Super Voisin
  • 245 Views
  • 6 replies
  • 1 Bravos

Resolved! Query about pre-authorized payment & monthly billing

Hey y'llI hope you're doing wellI have some questions which I want to askIt's mostly related to pre-authorized payment and if I can generate a monthly bill for myselfSo this is the scenario which I'm facing right now - my plan was from September 23 t...

Shubh2023 by Great Citizen / Super Citoyen
  • 259 Views
  • 5 replies
  • 1 Bravos
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