Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No summer promotions

Hello,Due to a number of posters asking about summer promotions, including at least one postponing the porting of additional numbers, I asked my PM contact, who shall remain nameless for privacy reasons, if there were any summer promotions being plan...

My account has been deactivated, how do I reactivate it?

Resolved! PublicMobile sim card in Rogers iPhone 5s?

I have a Android phone with a public mobile sim card. I was wondering if I could put my sim card into a Rogers iPhone 5s (unlocked) ?

Phones not working!!!???? HELP!!!!

Hello! Our phones are not working????

Resolved! New Beta account sharing email with old account

I used the same email for both my daughter and my account. Mine is an older account, hers is the new beta account. Public mobile allowed me to register her account, but now I can't access the account. I can only access my old account. Help!?

HELLLO. JUST ACTIVE MY PHONE, DATA AND TEXT WORKING, JUST INCOMING CALL STILL NOT WORKING, PLEASE HO

HELLLO. JUST ACTIVE MY PHONE, DATA AND TEXT WORKING, JUST INCOMING CALL STILL NOT WORKING, PLEASE GIVE SOME HELP. AND FIX IT. THANK YOU

Resolved! just i need only the data plan with out vice plan

Hi just i need data paln for my smart phone with out vice plan please explan the for me i can buy it only the data or nothank you

Resolved! can not receive a third party's call or sound alert while talking to another person

hello,everyone my plan includes unlimited provincial talk and call display I have some issues a few months ago and I asked the customer service but I got the wrong answer. one of the main issue is,I don't know what we call it ,but I can desc...

Resolved! I would like to reactivate my old Sim. How do i go ahead in doing that?

I would like to reactive my old sim. How do i go ahead in doing that? I had already registered for a new Sim, but I haven't received one and it has been almost 2 months. I already have an SIM that I was using previously. How do i go ahead in re-activ...

I am trying to switch my sim card from my old phone to a new one but it keeps saying sim card unregi

I've been trying to switch my sim card from my old phone to a new one which is unlocked and the sim card cut to fit the new phone, but it keeps saying sim card unregistered. I have the mobile service with public mobile.. the new phone is a samsung ...

Resolved! Anyone on Plans E or F that has sent a MMS/picture message?

Hi everyone, I've gotten myself really confused and so i'm making the question really simple (another forum is where the questions have gotten complicated). Has anyone regardless of device that has the package that includes Canada Wide or Province wi...

Resolved! Why eassy when complicated is much more interesting and time consuming?

I have nothing else to do but to be dedicated to solve the publicmobile puzzles?It happened so many times. This time is the Harry Potter story:I needed new phone. I found one. I needed publicmobile micro card. I oredered and got one.I was instructed ...

how do i transfer my lost sim card onto the new one i just recieived

Resolved! No new voicemail notification

No new voicemail notification on iPhone. Any ideas? MMS is fine; msg there when logged in.

Public Mobile might be blocking the transport of the numbers

On the 1st of July 2015 my cell was stolen, soon after I contacted the cell company that I had the service with to try to replace my Sim card, the company in question is Public Mobile, the only way of communication with this company is thought the -C...

I paid my phone online

I made the payment online and my phone still disconnected please help mme

how can i change my montly plan prepaid

hi public mobile

Resolved! Why does my phone number appear as "Unknown Number" on my phone's SIM card settings?

I was checking out the Settings on my phone and I noticed that my phone doesn't appear to know what its own phone number is... the SIM card card info shows: "Public Mobile" and "Unknown Number". I had successfully ported my number from Virgin Mobile ...

New Public Mobile APN auto set - working for everyone?

Hi all, first post here, just wanted to chime in. I got in to Public about a month ago, and realized that to make this work on an Android device, you need to set up a new APN as one was not auto provisioned by the network (only saw Telus, Koodo, clea...

to suspend subscription

I want to suspend my subscription for 45 daus, what to do ?

Any one has an idea how long would it take to get a SIM replaced, I sent the request and there is no

Any one has an idea how long would it take to get a SIM replaced, I sent the request and there is not even a automatic response, like "thank you we have received your request, we will contact you soon, or, will process your request as soon as possibl...

Resolved! How to stop Yahoo E mail / Face Book notifications from interrupting Samsung Galaxy II x phone use?

I have a Samsung Galaxy Model ACE II x cell phone with Public Mobile. The phone operation is continually being interrupted with my Yahoo E Mail and Face Book Notifications (Downloads / Sounds / Vibrations etc.). How can I reset the SETTINGS on this ...

Good morning, spoke to your representative Mia. She was not helpful at all. I asked for a day extens

Asked for an extention on late payment for 24 hours and was refused.This company going down. No more new members, no more customer service and no more grace periods. May need to swithch fast...

internet service not working

Every single month my phone has to be reset because the internet does not work. Ive been given many reasons why this happens. I call they reset it and within days its happening again.it has been happening since last year.the worst part is i thought i...

I will be travelling to several countries. Should I get my phone unlocked, buy SIM cards abroad?

Also, will I need a micro or nano format of SIM for my Moto G phone? Do I continue to pay for my monthly plan while abroad?

Beta SIM card

What's up Public mobile? Glad to hear you're making changes but.... I ordered a free SIM on may 25th and here we are almost two months later and I haven't gotten anything What's the deal?

Resolved! Hello any info on ordering a sim card

Hello i did the email order but still no news can someone give us a update got two kids wanting a plan is it possible to get more sim cards for family thanks ...

I have no internet access even with 4gb Lte data plan

I have 4gb of data on my plan. Just activate today. But i dont have access to internet even data is switch to on. My phone is iphone 6 plus

Public Mobile SMS Notifications

From time to time you may see some text messages we’ve sent related to your Public Mobile account and services. These messages are designed to help you better manage your account, inform you of service updates, and keep you up to date on exclusive cu...

Resolved! I've already paid my bill so how come it still says out of service

My brother paid his bill 2 weeks ago and last night it said out of service. How can that be fixed

Community

Forum Posts