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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Welcome back Jeremy_M!

Hi @Jeremy_M,Without being presumptuous, I know that there are many community members, who join with me, in welcoming you back from your ice-fishing vacation. Did you catch many fish, and have them for meals?While you were away, you left the communit...

ZTE wont connect to wifi

ZTE N762 won't connect to wifi.

VoiceMail features

Hello PM community! Does PM offer Voicemail add on? And if yes what kind of voicemail service does it offer?I will be coming from Fido and I'd like to know if it would have the same or similar voicemail add-on or feature I really enjoyed.I tend to h...

Resolved! Alternate Phone Number Regex Help

All, I tried to help my friend to port the phone from Fido, and encountered an message "Alternate Phone Number Regex Help". I searched in this forum that it is due to the format is not correct, and I just put my cellular phone number and still no w...

Resolved! Changing credit card in AutoPay

Hello,I just changed my credit card and thus need to change my credit card number used for AutoPay. I searched about this but what I could find didn't help me.There is this thread about registering or updating a credit card:http://productioncommunity...

Transit Rider jamming cellphone signals

Not sure if I am for/against this guy as I can argue both sides! "http://google.com/newsstand/s/CBIw_a7n9ig

Resolved! access voice mail out of home province (province wide plan) - long distance charge?

Hi there, After reading many postings about accessing voice mails there are three ways:1. dial 1 + my ten digital phone number and then press * and then my passwordor2 press and hold 1 and then key in my passwordor3. find Voicemail access numberDial...

iPhone 3

Hi all, A friend has given me an iPhone 3 that she no longer needs. I'm exploring different options still and it's going to be a phone / plan for my daughter. Would I be able to setup the iPhone 3 with Public Mobile? Is it possible to have my daughte...

Resolved! Is Asus Zenphone 2 (ZE551KL) compatible.

My phones IMEI is listed as not found with the Public Mobile checker. I read here that as long as the network frequencies match the ones used by Public mobile, but I want to check that the Asus Zenphone 2 (ZE551KL) shown here is compatible before I s...

Resolved! Changing payment method

Hello. I want to change my payment menthod. I checked it on my account via payment tab > manage autopay. There's an option which says "remove autopay". I just need to click this button and put my new credit card on my account? I assume, I won't lose ...

Bravo points

I've received 10 bravo. But In my self serve account it says I have none. Why does that happen.

Resolved! Can't receive incoming calls.

I'm able to.. Text, and receive texts. Can't seem to call out, Only number that works is *611Unable to access voicemail- beeps three times then hangs up.Once I call my number from a different phone it go's straight to voicemail.Am I the only one expe...

Mobile Phone Protection Service - Asurion?

Hello, This is something new to me and I'm not sure how it would work, but has Public Mobile considered offering phone protection plans? I was just made aware of Asurion and they apparently seem to offer protection against loss, theft, damage and ma...

Resolved! Do I have to unlock a Telus smartphone before coming to PM? Help please.

Hi all, I got a Telus phone, Nokia Lumia 620, wondering if I have to unlock it before heading to PM? I entered the IMEI code on the PM website, it showed the phone is compatible to PM network, but do I still have to call Telus to unlock my phone? An...

Resolved! SIM card fee? Answered.. thank you!

Hi all, From researching on public mobile.. it seems that in addition to the cost of having a voice/text/data plans.. one would also have to pay an additional $10 fee for being able to use the SIM card every month. Is this correct? So for example - i...

I cant change m'y old phone number

Hi i change from koodo to public and im not able to keep my old phone num!!they give me à new one and i cannot transfer to my old one !!help

iPhone Frustration

This is just a rant.Full disclosure - I use a Nexus phone and I'm used to being able to tweak anything I like. The important info - last night I added an iPhone 6 to PM. The device was originally purchased directly from Apple... unlocked!Last night I...

The New VM System And The Number Of Rings

Hi,When my PM phone was supported by the former voicemail system, it rang 4 times before the incoming call was forwarded to voicemail. I didn't regard 4 rings as sufficient; as a result, I increased the number to the maximum allowable, namely, 5.When...

Resolved! Account suspended

HelloMy account is showing as suspended. Can you please check and reactivate it?Also, in the transaction history I can see the payments that I've made however they are not getting reflected into balance history.

Voicemail

My husband has PM like me, but he can't get his messages, we called 611 went through the steps to change his pw to his phone number and when we call voicemail and punch in his number it says the mailbox number is invalid. Anyone know how to fix this?...

Account still suspended

Topped up my account 1 day after my renewal date and the account is still susoended..

Hello Beautiful PM Members. Question :)

Hey there Public Mobile Community. So I have a question... I will be going out of the country on Thursday and I have a feeling people will be trying to text me while I'm out of town. Anyone have any way to set up an Auto Responder while I'm out of to...

What bands frequencies belong to, and AWS, what types Telus...

I just need to ask this, as I believe this is somewhat academic as well as critical: Since there is bands I-IV or is it V or VI, what's major difference between them, and its relevance, as well as which one's Telus/Koodo/PM uses at the moment, is it ...

Phones locked to Telus WILL work with PM?

Just wanted clarification, thanks.

Alcatel Onetouch A392A. Can't Send or Receive MMS Picture Messages.

I have a flip phone. The Alcatel Onetouch A392A. I also have Canada-wide unlimited text and picture messaging. I have found the PM network's MMS APN settings online but I cannot figure out how to change the APN Settings on this flip phone?

Resolved! Replacing Phones Motherboard

Hey guys,I bought a Samsung Galaxy S6 less than a year ago and I noticed that the battery drains quickly, quick compared to other S6s. One of my relatives told me to go to the warranty center to replace the motherboard as that should fix the problem ...

Resolved! Not able to receive or make call on my iPhone 5

Re: How do I set up data/APN on my smartphone?

I have a phone called Ulefone Paris that in theory should work on your network but it doesnt... When I put my SIM card in it, it sees it as a Telus phone but when I click on Telus 4G it says : Not able to connect at this time, try again later..... an...

"Long distance charges may apply" message when dialing within province

My plan is for province wide, but in the last few days when I dial outside my local area, I get a message saying long distance charges may apply. I alway hang up. Meanwhile, my long distance add-on has used up 76 minutes, yet I never call outside of ...

Resolved! Sim card for potential PM member

Hi,Is it normal if I order "additional" SIM card to my address but it is for my friend? I mean I will use it to join my friend to PM.

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