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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! the number you have entered is invalid

Hi, I am trying to sign up with Public Mobile but whenever I try and transfer my number I get the number is invalid statement. I switched to Koodo 15 days ago so I still have 15 days left on my pre-paid service with them, why would I be having this p...

Sim card

Hi there! I got sim card from public mobile. That's standard size sim. Now I bought iPhone 4s. What should I do? Bcoz I need micro sim for iPhone.

Resolved! GT-i9020T compatibility?

I checked my IMEI before switching, but now I'm starting to think that my Nexus S GT-i9020T isn't compatible.. Not a penta band phone? Yet I've roamed on Rogers before?!? (Yes, I know Public Mobile is Belus and not Rogers, is that the issue?) Any hel...

network issue/probleme connexion reseau

Bonjour a tous, cela fait deux jours que mon telephone ne reconnait plus le reseau et je ne suis donc plus en mesure de passer et recevoir appels ou message texte - et ce meme apres avoir retire et remis la batterie, carte SIM.Est-ce un probleme gene...

Public Mobile data plan and iPad compatibility

Hi! Is there any know incompatibility between the iPad and Public Mobile data plans? I recently received a new Tri-Sim from Public Mobile, and subscribed to a data plan. I was able to successfully test it in both an Andoroid phone, and an iPhone 6; I...

can i keep my current phone number

Resolved! I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls help.

I registered my new Public Mobile SIM card.Then I setup my account email, password, security question.Then I picked a new phone number from the screen.Then I selected my monthly plan.Then I entered mt credit card info.Everything seemed so smooth and ...

I HAVE AN IPHONE 5 AND I CAN notT RECEIVE CALLS, i just have going calls

I HAVE AN IPHONE 5 AND, i just activate a new sim card but I CAN notT RECEIVE CALLS, i just have outgoing calls

i bought a samsung galaxy core and i would like to transfer my public mobile number to it,

i bought a samsung galaxy core lte and would like to transfer my public mobile numbe to it. how do i go about this procedure

New User FAQ

I realized many people ask similar Qs that are already discussed. So i thought making FAQ post might help them find already answered Qs. This is just a draft and i will surely add more Qs. Staff members please feel free to add additional details or e...

Resolved! Porting number to VOIP services

Hello, If I port my number from Rogers to PM, sign up for data only plan, then port my number to Fongo for VOIP services, will my PM plan get canceled?

Resolved! Temporarily disconnected from PM service

I flipped open my phone yesterday to find that the screen read emergency calls only. Removing and replacing the battery and SIM brought PM service back immediately but I'm wondering whether other users have had the same experience, if it was just a ...

cant call 647 number

I have province plan and when I tried to call 647 number it says I dont have long distance to make this phone call. when I used my friend's chatr local plan only number called it and it went through. I have tried 3 difference PM province plan number ...

i lost my sim 1 week ago now how can i order a new sim ?

How can i get a new sim? i missed my phone now i want to order a new sim card

I paid my husband's monthly bill Using my debit card on sept 9, 2015 twice accidentally.pls help

I paid my husband's monthly bill Using my debit card on sept 9, 2015 twice accidentally. My first attempt i thought didn't went through so I made another transaction. How should i get back the overpayment.pls help

Not an auspicious beginning!

Switched to PM from Koodo, installed SIM card, found signal, but no web, email or messaging. Had to hunt about here and see people who had similar issues--*you still need to configure the cell network on the phone*. I would have thought such an essen...

Resolved! Hello, I lost my phone this past friday, and was wondering if there is any way to track it down!?

Who do I talk to to talk about my lost phone!!?? Or even if I can get a new plan with the same # and all of that! I'm sooo dissapointed in this company!!!!

hi there ,my service is not working at all. how do I contact customer service

can anyone help me out i m old customer with this service over 1 year now. i called customer service to get faster internet speed but now techsupport tried to reset network setting and it not working at all now. can anyone tell me how to contact cust...

I notice This, PM HSPA+4G spectrum

I NOTICED THAT ON will my phone work.net thing, PM LTE Frequency has these listed: 3G Network: 850MHz/1900MHz4G LTE Network: Band17-700MHz/Band4-1700MHz

are public mobile stores open in Montreal today Sep.7th.

Labor-Day

On Labor-Day What's everyone planning on doing? Labor-intensive? Labor-free activities? Just curious

Finally ported my number

Finally ported my number from Koodo. I was skeptic initially especially since there are quite a few stories about some hiccups coming from Koodo prepaid. Mine is post paid though and boy, it was really smooth.Just a tip, on the transfer step, it asks...

Why does my Moto G phone drop signal while on conversation and gives me the "no network available'

my Moto G phone drop signal while on conversation and gives me the "no network available'. I bought this phone at Public mobile store on Wellesly St, just before Telus took over. The situation continues sometime hours. I update android 5.0. seemed li...

Super cheap phone plan

90 day 1GB plan = $45 ($39 if able to use autopay) plus VOIP; fongo.com, for example, being the one with which I am most familiar. Should provide about 500 min/30 days Canada wide plus a smidgen of data left over. Calling time can be extended by usin...

Resolved! stolen phone

My service is paid up until Sept 19/2015. Pls cancel my service and advise me what to do next to keep my service plan, replace my phone with the same one, and please, please how do I keep my same number. My current number is 905******* You can now bl...

Very satisfied new user

I just ported in from another carrier. It took less than 5 mins from entering my SIM card number to actually using the new service. So smooth and had absolutely no problems. Very satisifed with reception and call quality. And will be saving so much m...

I order three days ago but I didn't get triple sim so can u tell me when I get

Hi I m using very long time and I want Change my plan then I call coustmer service they said if u want change plans go to online change ur self I checked so many times I can't so I order for new SIM card three days ago and they send me emil but I don...

Resolved! Can i text Public Mobile even tho my cell connection is out?

Resolved! just activated my new sim but incoming calls not coming

usage

Is there a way to view usage on one continuous page rather than having to click one page at a time? I'm wanting to print one months usage each month to a PDF file and not have to view 1 page, then print it, then the 2nd page, then print it, etc., etc...

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