Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On November 11, 2023 I purchased US Roaming-Unlimited Talk(15 day) for both my phone and my wife's. We crossed into Washington State by car on November 10, 2023 and returned on November 14, 2023. I prepaid for both my Public Mobile account and my wif...
I have set up a new account with an esim, but I can see online that PM does not appear to support moving the esim from one phone to another like you can with a hard sim, unless you buy a new esim each time you want to change phones? If that is not th...
my payment did not pass 90 days but i cannot pay now.any one can help me to make this payment?
Hello,I was late to reply to the number porting message from my old provider. Can someone help me to get that message again?
After several attempts to contact a customer service agent I am still trying. I have to ask about my current plan and switching to the Black Friday Deal? How many months does the Black Friday $34.00 plan deal last. And I have a q5 month current p...
I tried to reply to a thread and the message below popped up. No amount of hitting enter would clear it.Only allowing 1 message every hour? LOL
How can i tell if 5g and volte enabled on my galaxy s23 ultra
@CS_Agent I pay for my Mother In Law's cellphone. I need help updating the credit card information on my Mother In Law's Account. I am unable to access her account because I am not with her and she is unable to tell me the verification code that is...
It says I have exceeded the login attempts and to try in 1 hour. This is ongoing repeatedly for 3 days now. I am unable to make payments and now the access is locked. It is my business line. I want to move to another provider
Hello! I left Canada a month ago and cancelled my phone service. I was just charged. Can I get that charge reversed? My card was hacked and I just got a new one. I think Google may have updated my payment information with you by accident when I activ...
@CS_Agent yesterday I initiated a phone transfer process, received the SMS from my old services, replied YES, but got an error saying the process could not be completed. The device shows SOS only, How can I re-trigger the process?
Hi i got a message Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided....
Anyone else get this Neo credit card offer through PM email or is this a scam . Can earn $100 in rewards paying your PM bill with it from what I’m reading in the email . Just wanted to share and see if anyone else go this offer enjoy your day communi...
Hi can somebody on a 5g plan do a speed test while the device is on LTE? I would like to know if there is a higher average speed with a 5g plan or if it stays below 100mbps. preferably in the Vancouver and surrounding areasthanks ||@
I need a request sent to my old provider for a number transfer
Hello I am a new subscriber and I did the eSIM. I transferred my phone number from Rogers. I got the confirmation from them. That was about nine hours ago and I still have zero phone service. I was told I would have a temporary number that would work...
Hi, I transferred my number from Virgin Plus, I received an SMS from them asking if I agree, I replied YES. After some time I received an SMS from Public Mobile: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you e...
When I go into my Rewards tab on my account it says I redeemed a data bundle for the USA on October 31st when that wasn't the case at all. I would like to undo this action since i didn't do this an would like to get back my points
HiI was unable to install the eSim via the PM app. I also tried scanning the QR code but it says to try later or contact carrier. Can anyone provide me guidance? TIA
I was paying $120 per tax before rewards applied, I noticed payment increased to $150 since May 2019, this is unbelievable. I’ve been trying to submit a ticket, but it only went to 404 Error. Please reply!!!! @CS_Agent
I am trying to login on the mobile app and every time I type in my information the page gets reset. Does anyone have any solutions to this problem.
How can I contact the operator?
Is the price of $34 on the Black Friday Plan the price that it will stay, or is this a short term price offer.
I set this plan to switch on my next bill cycle. but nothing showing?? to the $34/20gb 5g plan. Any idea?
If I change to a Black Friday promotion plan, and I am on the old reward plan not points, will I still get my rewards for loyalty, referring a friend etc., transferred over to my account. Thanks.
Almost 3 days ago switched from Freedom Mobile to Public Mobile, unable to receive texts and calls but I can use my data, when I'm try to use my old e-sim which is Freedom Mobile everything works as supposed to be, once I'm trying to use Public Mobi...
I have paid for my US add-on for TALK/TEXT. I have my Receite , it show on my account but Public Mobile comes back & says I don"t have that service.
Hi all!I'm thinking of changing my subscription to the $34 dollar 5g promotion. Was wondering if my add-ons will follow me to my new subscription? Thanks in adance!regards RR
When I visit Rewards Page it says...I'm on old loyalty rewards and I do not want to convert to new Reward Points System. I don't know how this happened. Am I screwed? Is this normal? I don't believe I clicked anything to opt-in, as I have been super ...
Am being told by callers that when calling it goes straight to voicemail and it doesn’t ring on my end
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