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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22036 Views
  • 181 replies
  • 24 Bravos

Community Status

A bit confused today.  I have not signed into the community for some time, but have been a member for the last five years or so.  Today when I signed in, I am greeted with the message board asking for a new nickname and now the board is treating me l...

Bandsaw12 by Great Neighbour / Super Voisin
  • 121 Views
  • 5 replies
  • 0 Bravos

What happened to my Family?

First I was skeptic, then I believed, then I loved. Told everyone I knew and tried to get them on board with this innovative, competitive and amazing service. No more hassle, good value, great community.  More then a cell phone provider, I felt loyal...

Bethn1 by Great Neighbour / Super Voisin
  • 228 Views
  • 6 replies
  • 1 Bravos

Roaming in USA

Do the Canada-US subscription plans (ie the $34.00  - $50.00 plans) include unlimited calling to and from USA?  I need to know if spending several months in USA that I can call back to Canada without roaming charges. 

Bm2jb by Great Neighbour / Super Voisin
  • 114 Views
  • 6 replies
  • 0 Bravos

Tried to switch from Koodo to PM

tried to switch, account was canceled with Koodo but won’t work with PM so my phone is virtually useless. pm wants to text me a code to verify me but I can’t receive texts so I can’t even log into my account to cancel my PM account. What do I do? 

THoney by Great Neighbour / Super Voisin
  • 90 Views
  • 3 replies
  • 0 Bravos

CS_agent

Address not in s&ystem

jbf176 by Great Neighbour / Super Voisin
  • 62 Views
  • 2 replies
  • 1 Bravos

SIM card

SIM card number says it's already in use won't let you carry on

Sp8 by Great Neighbour / Super Voisin
  • 74 Views
  • 4 replies
  • 0 Bravos

Recover my account #for my 2nd 📱

I registered my second phone number under name only. I cannot get an agent or any help that works to recover my account. 

GEB by Great Neighbour / Super Voisin
  • 59 Views
  • 2 replies
  • 0 Bravos

Resolved! Deleting Account

I was managing an account for my mom and she has passed away.  I have turned off the auto subscription feature to stop payments but how do I remove the account completely?  Thanks

CChristie by Great Neighbour / Super Voisin
  • 104 Views
  • 4 replies
  • 0 Bravos

Resolved! US Plan Text and Data Work, Talk does not

Im Florida, paid for a talk, text, and data plan, but the talk won't work. Roaming is on, and have restarted the phone.  Last time I traveled to the US, the add-on worked and was great.  This time, I can text and use data, but no talk. I've had this ...

NewPlan1234 by Great Neighbour / Super Voisin
  • 122 Views
  • 3 replies
  • 0 Bravos

Partial refund

I got charged $32.48 on Feb 25th, I switched to a new subscription on March 4th, and was charged again the full amount of $38.08. I was hoping to get a credit for the partial month on my old subscription, not sure why it wasn't applied to my account....

MeetMan by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 1 Bravos

CS_Agent

My port for is not working, can you please help

Bigboler by Great Neighbour / Super Voisin
  • 61 Views
  • 4 replies
  • 0 Bravos

Enjoy 5 GB bonus data for 150 days, on us.1

So I have heard that when you BUY extra DATA as an add on, that it is not used first? Your freebie data is used first. So the gist of this question posted is.....if I have freebie data and receive the 5GB...what is used first?

SeniorCitizen by Great Citizen / Super Citoyen
  • 131 Views
  • 3 replies
  • 0 Bravos

Points vs the Legacy Rewards.

I have read that you can redeem 15 points for a $15 bill credit. Is there any system quirk that will prevent 15 points from being converted to dollars....like your current balance exceeds your next payment, etc. Can you redeem 20 points for a $20 bil...

SeniorCitizen by Great Citizen / Super Citoyen
  • 196 Views
  • 5 replies
  • 0 Bravos

Resolved! Senior needs help using this confusing platform

 I spent my weekend trying to port my mother in laws number from public to public on a new sim as she was recommended by public to get a new sim and start a new account because she is locked out of her old one. Such a huge waist of time. I think she ...

Resolved! Deleted ESIM email

Hi,i foolishly deleted my ESIM welcome email (from the trash too!) how can I get another email sent as I realize I must have missed my QR code

Hmclark12 by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos

I am cutting out on phone calls

When I talk to someone on a call using my “Motorola one 5G ace”, I can always hear them but they say I am cutting out.  Sometimes it is so bad that they cannot hear me at all, and other times it is just a minor problem for the person I am speaking wi...

Moto2024 by Great Neighbour / Super Voisin
  • 131 Views
  • 9 replies
  • 0 Bravos

Canada/US plan

Just wondering if anyone knows whether or not there will be another promo this year for the $34 50g Canada/US plan. My mom switched from Rogers, but she just missed the promo by a few days!thanksJusteena

Justeena by Good Citizen / Bon Citoyen
  • 121 Views
  • 6 replies
  • 1 Bravos

Text Message function when out of country

Hi: I will have a trip to Greece. I would like to know if I could receive and send Text message from Greece to people in Canada. If so, how you will charge for it?

LoriLuo by Great Neighbour / Super Voisin
  • 93 Views
  • 5 replies
  • 1 Bravos

Updating Payment Method

Hello, is anyone having an issue adding a new credit card to your account? If so how was it resolved? 

LLbean by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 0 Bravos

Resolved! Email Spammed by my phone. Thanks for nothing Public.

Since I posted my displeasure with the cancelling of Public Mobile Rewards to go to  their inferior points program and a loss of money out of my pocket.I just learned I also have over 1300 emails just since Friday in my inbox from others who also dis...

Wife_13 by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 0 Bravos

Paying my account

Have been notified that my service has been rejected  due to nonpayment. There has been no change to my Visa number.  Please charge to the card you have on file. Because of no phone, I cannot call Visa to check on my card. Tried yesterday to remedy t...

mja1 by Great Neighbour / Super Voisin
  • 110 Views
  • 5 replies
  • 1 Bravos

Offer Details Clarification Needed

To simplify my question, I'm using these two plans for comparison purposes: Note that the $24 plan has a Promotion banner vs. none for the $25 plan. Otherwise, both plans' descriptions have identical reference footnote #'s (1 & 3) & asterisks (***). ...

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Stelawrat by Model Citizen / Citoyen Modèle
  • 150 Views
  • 5 replies
  • 0 Bravos

Resolved! Missing referral code

My referral code isn't being generated.I clicked on the "share the love" area and got this for my link: https://publicmobile.ca/en/bc/plans?referral=

CBF1 by Great Neighbour / Super Voisin
  • 77 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card for new subsription

I just signed up today and requested the sim card be mailed to me. I am wondering how can I change that so I can pick it up when I drive into town instead of waiting for 9 days to activate my phone. The sim card was free through snail mail just wonde...

Ant509 by Great Neighbour / Super Voisin
  • 101 Views
  • 4 replies
  • 0 Bravos

Wrong Plan

I just joined Public Mobile and subscripted the following plan during the March 4th promotion: 50 GB within Canada and US Data at 5G Speed, with Canada and US-wide minutes and messaging. However, after I received the SIM card and started activation, ...

hzgman by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment issues

Hi, I’m trying to make a payment on my account.  The pay now button is not working! Please help me.

gio_lema by Good Citizen / Bon Citoyen
  • 79 Views
  • 2 replies
  • 0 Bravos

Temporary phone number persists after porting-in

Had difficulty migrating both our phones from Koodo to PM.  The transfer operations failed and had to get Customer Support to help complete the activations and porting of phone numbers.  In one case, the temporary number that was assigned to activate...

DadKingJr by Good Citizen / Bon Citoyen
  • 105 Views
  • 2 replies
  • 1 Bravos
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