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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! APN settings

Just joined PM and am trying to change my APN settings on an iPhone 6+ I changed the settings as per http://www.unlockit.co.nz/mobilesettings/settings.php?id=1019 but the following fields keep automatically re-populating after I delete them (I ported...

Resolved! Does Nexus 6 work?

Does anyone know if Nexus 6 will work on Public Mobile? My IMEI was not found from their website's BYOD page.

Regardingmy no recharge

This is my no 4*********6 it is temporarily disconnected because i didnt pay on time but nowithas been 7days i paid my amount online even that my no. is still deactivate.if anybody listen to me plz help me

Resolved! Personal hotspot and wifi calling on iphone

Hello, I recently got the iphone 6s on a Public Mobile plan and am loving it. Calling, text, and data (LTE) work perfectly! I had two questions/concerns though: - Anyone have any expirience with setting on personal hotspot? I have the option on my ph...

Worth the cheap cost?

Thinking of switching from Koodo to PM (from what I've heard it's the same network so Internet and whatnot will be just as fast, correct?) but I'm worried about reviews I've read. I've seen many people saying the customer service is so awful it's not...

Resolved! Apple Pay?

Coming in about a month, this says: http://www.iphoneincanada.ca/news/apple-pay-canada-oct-nov/I assume this will work on Public Mobile?

Resolved! Border Zone / Extended Local Calling Area for border towns

I live in a border town with the USA. With Rogers, Bell and Telus, they each have a feature called Border Zone (Bell), Extended Local Calling Area (Telus), or something else similar. What this enables is when travelling in the USA, any calls within...

Resolved! LG Optimus Exceed 2?

Says it all. I'm not sure about the bands, as it lists CDMA, but the bands appear to work out.... I'd like to know before I buy the phone Thanks

Resolved! How can i refer a friend for reward

Hi Everyone, I have question for reward, If i want set up 2 phone line, can i refer myself. Just wondering. Thank you very much.

What defines a data session?

Hi, I'm thinking of switching to PM, but one thing I'd like to understand is how PM defines a data session. According to the fine print, data sessions are rounded to 10 Kbytes. If one data session is active as long as your phone is connected to the...

Are public mobile SIMS NFC compatible

Working on setting up ugo wallet. I have an old PM SIM. Are the new SIMS NFC compatible?

One Plus Two

Does anyone know whether the One Plus Two from Oppmart wil work with PM network?

Email settings

Im Trying to set up my bell email on my android phone-- a sony experia lt5a I think. I have the outgoing pop setting but bell tells me I need the incoming mail server settings from PM. Anybody know what they are --- pop server and port?? Anything els...

Moto X Pure Edition

I was planning to buy this phone and it's sold in the US, but i don't kno if this will work on the public mobile network, will it? If someone can help me with this, i will really appreciate it

Get any Roger or Fido iphone unlocked for $13 to work on PM

I am new and was with fido until a few days ago. Anyways called fido and asked them to unlock my iPhone 5s and was told it would take upto 2 days and $50 so I found the following service on redflag deals it cost $13 canadian go to http://protect part...

I'm about to buy a nokia lumia 930, but the IMEI isnt working....

Hi, the IMEI is 3*******************2 doesn't seem to find the phone. Tho the seller told me it's a verizon phone from the USA, but he's been using it in montreal for the past year, over Fido, Rogers and Bell network.... The IMEI doesnt trigger a "l...

Resolved! SIM unlock code?

Hi all,I've been on PM for several weeks and all is working good on my Note 3, but I have put my SIM into my unlocked Samsung Galaxy 3 and I'm getting a message upon start up.It's asking for a SIM unlock code. What's that about / how do I resolve thi...

Resolved! Is iMessage functional yet?

As the title says, is iMessage functional under the new plans yet?

Resolved! Voucher payment

Hello,My credit card did not work to activate my sim. So I went to money mart insta cheque to buy a payment viucherviucher, it is listed on the pm site, they told they don't sell pm voucher. Then I went to esso gas station and they have it, but not a...

What grade of LTE does Public Mobile support?

As in maximum theo. up to 75Mbps, 150Mbps, 220Mbps?I cannot seem to find information regarding what level of network Public Mobile has.

How reliable is the Public Mobile network?

This carrier seems pretty new and I am getting reports of the network being a copy of Telus'. Is there any official webpage or document that says so? If not how are people arriving at that conclusion?

"Risk Free" Activation - costs $25

En français ci-dessous UPDATED Oct/19 >>> Suggest you read this post to too. <<< !!!!DO NOT PORT-IN YOUR CURRENT PHONE NUMBER DURING ACTIVATION!!!!! This is the 8th version of the original post to reflect PM's excellent track record resolving any ...

Frustrating activation experience

Hello, I received my SIM card on September 8th. Only today, after a great deal of problems, my phone number was successfully ported to PM. It took 10 days from my first activation attempt until my line ported successfully. In the process, my ported n...

Does Public Mobile (Telus) use Mike towers for service?

Hello, I understand that Telus owns these towers and I am curious if they are being used to offer service (800MHz LTE)?I'm aware that it will use Bell towers when no Telus towers are present.Neat site to look at towers in your area. http://www.ertyu....

Just purchased my Alcatel Onetouch Idol 3, Luv it

I just purchased my Alcatel Idol 3 phone, and already luv it. It grants me all that I can ever want. Plus, No need to unlock, or Edit APN settings, all done, LTE is Awesome.

Don't get pressured to pay your old provider!

Hey all, After switching from Bell to Public Mobile last week I experienced some annoying yet kind of expected behaviour from Bell's service reps. First let me start by saying I did know that my plan would automatically cancel after porting my number...

Android Lollipop Upgrade Re: Stagefright (MMS) Vulnerabilities

Hello,If you were waiting to patch your Android device against the Stagefright vulnerabilities, the upgrade is now available. It's less than 35 MB in size. I just downloaded it, without any problems.If you want to see if it's available to you, go to ...

Resolved! Whos towers?

Hey there PM Community, Just curious as to whos cell towers PM uses? I searched for Canada's largest 4G LTE network and got Bell but I saw another post saying that Telus is PM's parent company? I've also read that Bell and Telus do some tower sharing...

Resolved! Whack a Mole Activation

Given no news to the contrary I am reposting my suggestion to minimize pain for folks wanting to join PM during this spate of activation and porting issues: - when activating and creating your account use an email address that is different from your ...

temporary service suspension

I want to suspend the service for 3 months.I have already disabled the automatic payment service.I will turn on the automatic payment before the 90 days from now on. I am wondering if there is a way to inform Public Mobile about this suspension deman...

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