Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I`m trying to make my payment since 12:00 and it keeps getting this message : we were not able to identify your credit card. I don`t have my service since this morning and I already contacted my bank there is no issue from them with my credit card. W...
I have just opened and activated a new plan and I entered my friend's number as referral. Is there a way I can confirm that the referral registratin was successful on my account setting/history instead of waiting for it to show up on his invoice ? ...
Hi, I've been a customer of Public Mobile for about a year now switching from Koodo after about 5 years with them. It's been great experience so far. The lack of a "call center" customer service hasn't impacted me at all since the customer support ha...
For a potential customer, I am wondering if Taiwan is included in the international calling add-on. I understand that China is included but Taiwan is not listed. Can somebody verify this please ? Thanks.
I find this interesting:What kind of Add-On for Txt does PM have in store, as this is new. Also, wished PM can expand the Add-On for Data so that we can have more options available, like 500 MB, 750 MB, 1.5 GB, 2 GB, 2.5 GB, 3 GB, 3.5 GB, 4 GB at ver...
I was thinking about getting the Iphone SE and was wondering if it will work with public mobile as I have heard of problems with Iphone. Also I was wondering if they are allowed to charge us more after the 90 day is up! any info would be greatly appr...
Hi... I'm under the impression that your home province is deffined by the address listed in your profile, correct? The reason as to why I ask is this: With Province wide calling, I can call any number within the province and receive any call within t...
I did all this and still 24 hours later have no service on my new phone. Waited two weeks for a new sim card.
I just ordered an new SIM card with public mobile and I'm excited to try them out . I have a hard time getting even 2 bars of service near Burns Lake , BC and Telus & Koodo seem to work very well but so pricey . I love how I can create a plan for 10-...
Did you know? Public Mobile cures Internet addiction. Or I call it the “90-day-Internet-diet”. Here comes an honest and thrilled review of Public Mobile.(Please excuse my grammar as English is not my first language) It was April 29, when my “90-day-I...
I just registered with a new sim card about an hour and half ago. On the payment page, I pressed continue and the next page crashed. So now I don't know if my payment and registration actually got processed or not. When I went back to the beginning a...
I haven't topped up for more than 90 days as I was out of the country -exactly for 93 days-. Now my login has been disabled, I can't even sign in to My Account. Does this mean my account was completely cancelled and I lost my number? Should I order a...
Je veux change te de plan tarifaire, et public mobile m'avait dit ke si je passe d'un forfait bas à un autre plus élevé, je n'aurai que la différence à payer. Or ce n'est pas le cas, on me propose de payer au complet pour le nouveau forfait sans pren...
Slt. Lorsque j'ai commandé ma carte son, on m'as chargé 11$ à cause de la grève de poste Canada, et on m'a expliqué que cela serait réduit de mon abonnement lors du choix de mon plan tarifaire, mais ça n'a pas été le cas. Alors je sauvais savoir comm...
I have the sim card installed and activated, I've paid for my 90 day plan and I still haven't had my phone number ported from Bell yet? It's been almost a week now. I can send texts and make calls but all return texts and calls come to my old samsu...
I had an old account on self serve. The email can't be used since it's still in the system.How can I have the account renabled so I can activate my SIM?
If anyone who has used this map http://www.ertyu.org/steven_nikkel/cancellsites.html has noticed, on the recent map update there has been a significant reduction in the amount of Telus cell sites that were once displayed before, noticeably in Ontario...
A friend just got their 4 year old iPhone 5 replaced for $99 at the Apple store. Its screen had come loose somehow. The phone was still fully functional with the screen held in place by duct tape; Red Green would be pleased with that repair!
The SIM doesn't seem to connect to the tower. It shows No Service on iPhone4. The iPhone4 is unlocked and verified on Public Mobile website as a device that should work. I tried the SIM with another phone and it connects to network, showing 'public ...
Brand new to PM...I read that they are offering a refund on teh $10 shipping charge when you order your SIM. HOw do we get this credited to our account? Thanks!
I am having the same problem. I can receive calls, use data, and send text messages, however even though my plan includes unlimited provincial talk, whenever I try to call numbers within BC where I am and where my phone is registered to, I get the m...
I had a Moto G 1st Gen phone working on PM.Lost it. Bought new Moto G 3rd Gen new phone at a Canadian Wal-mart.I did not open the box yet.The phone is in a Telus pre-paid box.The box says SIM included. Can I use this SIM or do I need to order a new ...
Hi! I just activated my SIM card, set up the APN and am set to go, but my phone keeps telling me that I have either H or H+ for my data and i can't seem to get 4G at home at least, is there a way I can get this or am I stuck with 3G data?
Public mobile should offer unlimited data for Pokemon go users
This important message is to alert all community members and staff, of a recent Credit & Collections Fraud that is going on. This month alone I have received 3 calls and 3 voicemails left on my Public Mobile number from two different debt collectors ...
Hello! Recently joined PM. Did my research, phone is compatible with network. I have searched through the forums and have set my APN to exactly what was given and still have no luck with DATA. Please let me know what I am doing wrong. Thanks
Hi, I need urgent help regarding account deactivation. I know that account is deactivated if payment is not received within 90 days of suspension. Currently I'm on a vacation outside Canada and I'll return before 90 days deadline. My plan has ...
Hi guys, I have a huawei p8 dual SIM card phone, just wondering if it works on pm network now. I used check the phone's IMEI on the main page, it says the phone should work on the network, but I heard pm doesn't have 2G gsm, but this phone seems to u...
I am currently trying to order a SIM card, and every time I go to process my order, I get this message. "Zip code does not match billing address." I have 100% imput the correct information so I dont know why I'm getting this error (I ordered from oth...
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