Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Good morning, PM Reps

Good Morning, @Caroline_B, @David_J, @Jeremy_M, @Casey_G, @Val_T, @Mansi_G, and All PM Staff

google claims there are pm stores in montreal open @10

i googled pm and a bunch showed in montreal most showed permently closed but 3 or 4 didnt. this one for instance Public MobileCell Phone Store Address: 180 25ave, Saint-Eustache, QC J7P 2V2Phone:(438) 875-1023Hours: Open today · 10:00 am – 6:00 pm i...

who is @christopher_t and what does he do? hes always online but nothing on is profile.....

hes on here more than me and hes always online.....possible pm stalker, bot, zombie or alien?

Alcatel Idol 3 Phone

HI. I need to know, How Good, Reliable is the Alcatel Idol 3 Phone. If Handset is An excellent Candidate, I shall Upgrade from Moto G (1st Gen) in Sept. Compared to Moto G (3rd Gen) LTE, Is Alcatel a Better Choice? Specs are In Alcatel's Favor, BUT, ...

Can't make any phone call right now. The message is I don't have long distance's add on plan.

From this morning,Can't make any phone call right now. The message is I don't have long distance's add on plan.

Resolved! Beta Phase

I was reading a post about someone asking when the Beta Phase was over and a few people said it was going to be indefinite, so will PM always be in Beta?

Resolved! how to find security question and answer

Android’s Stagefright Vulnerability

What is Stagefright? Last month, a security bug was uncovered that affects smartphones using the Android mobile operating system. This vulnerability can be triggered without any user interaction or simply by opening a Multimedia messaging Service (MM...

Maintenance scheduled this weekend

Hey there, we wanted to give everyone a heads up that Self Serve and Activation portals will not be available this weekend. Here are the exact time windows for the scheduled maintenance: Start: Saturday, Aug 8 2015@ 9:00 PM EST Finish: Sunday, Aug ...

Resolved! Visual Voicemail for iPhone?

Just curious if Public Mobile has Visual Voicemail for iPhone? just got my nano sim and currently with Telus (parent company of Public Mobile i know) I would consider the swap only if I can get visual Voicemail thanks

Resolved! Beta Phase

Hi, Is there any date decided for PM to come out of beta service and launch full service. Atleast some approx. time period.

HTC One 8 Rogers Originally, Compat with PM?

I need to Ask this, for this is essential My Mama got a Handset, HTC One 8, I think, was originally a Rog Phone, Process of Unlock She's with VM, and initially going to haul it over there? Will it Work over Here? I will try to get the EXACT model, ...

Resolved! I tried to change my password to take my messages,

I tried to change my password fo take my messages for my voice mail, but I failed, can you please help me \ thanks

Resolved! i tried to reset my password but failed now I cannot take my messages

I tried to reset my password my going to the option 6 but I failed now I cannot take my messagesplease help thank you

Resolved! My phone is not working right, where can I get it checked out or where can I get a replacement phone

My phone is not working right, where can I get it checked out or where can I get a replacement phone

Unlimited talk

Hi I changed my plan $20 unlimited text Canada but I can't make or receive calls. What can I do?

APN

I have set up APN on my phone. I can receive pictures but I cant send pictures.

I got scammed last night by a public mobile customer...can I track his number?

Last night I purchased an iPhone 6 from a guy, I checked the imei number and serial number etc, everything came up ok. When I went to transfer my phone I was informed its a fake. Now I'm out $650.The guys phone was registered to public mobile. I just...

Resolved! Does the unlocked ASUS ZenFone 2 ZE551ML phone work on your network?

GSM/EDGE (850, 900, 1800, 1900 MHz), UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz), LTE (Bands 1, 2, 3, 4, 5, 7, 8, 17, 20).

Resolved! Does the unlocked Nexus 4 phone work on your network?

How can I be able to send and receive pictures through text? I have looked through comments and vide

Why can't I send or receive pictures through texts? I have done the apn but I'm missing the mms proxy I have mms proxy. I'm not sure what needs to be done or what else I have to do for it and it's a Samsung Galaxy 3 android

Christopher_T Public Mobile

I've been noticing that Christopher_T Public Mobile is almost always logged in. Does he sleep at the office? Maybe a security Guard? A Computer? A ghost of Public Mobile past? Very intriging. lol

I changed plans I replied to your email now what?

Resolved! I have lost my phone and would like to purchase another.

I have lost my phone and would like to purchase another or find out how to activate a phone that was given to me by a friend. Thanks

Resolved! Sending SMS to special numbers/offers

Why are text messages to special services like CAA, AEROPLAN considered international? Case in point, I tried to send a text message to AEROPLAN's subscription service at 27767 and got the following reply:Public Mobile here. Sorry we do not offer tex...

Resolved! Login information request

I am requesting my login information; as I have forgotten the username and password I used to registered the account back on February. Please advise. Thanks in advance.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Good morning, PM Reps

google claims there are pm stores in montreal open @10

who is @christopher_t and what does he do? hes always online but nothing on is profile.....

Alcatel Idol 3 Phone

Can't make any phone call right now. The message is I don't have long distance's add on plan.

Resolved! Beta Phase

Resolved! how to find security question and answer

Android’s Stagefright Vulnerability

Maintenance scheduled this weekend

Resolved! Visual Voicemail for iPhone?

Resolved! Beta Phase

HTC One 8 Rogers Originally, Compat with PM?

Resolved! I tried to change my password to take my messages,

Resolved! i tried to reset my password but failed now I cannot take my messages

Resolved! My phone is not working right, where can I get it checked out or where can I get a replacement phone

Unlimited talk

APN

I got scammed last night by a public mobile customer...can I track his number?

Resolved! Does the unlocked ASUS ZenFone 2 ZE551ML phone work on your network?

Resolved! Does the unlocked Nexus 4 phone work on your network?

How can I be able to send and receive pictures through text? I have looked through comments and vide

Christopher_T Public Mobile

I changed plans I replied to your email now what?

Resolved! I have lost my phone and would like to purchase another.

Resolved! Sending SMS to special numbers/offers

Reward Badge

Resolved! I have a huawei, but can't access wechat. it said internet not available

I have a Q10 and am having trouble sending picture messages.

Cannot order a sim card as it is indicated on the site. Why..?

Resolved! Login information request

My phone doesn’t receive texts in Korea

Texting

Can't receive text messages and need my phone numb...

No network in my house

Old $15 Plan vs New $15 Plan... Who upgraded? Is i...