Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Loving Public Mobile so far!!!

Hey guys, my name's Kevin, and I recently joined public mobile, and this is my experience in the first week: First, transitioning to Public Mobile from Wind, I was surprised about the texting speed. Super fast compared to wind... I don't know why I d...

Ways that Public Mobile can improve customer support

Step 1: Create a live chat, or at least integrate one into an online service that customers can freely use. Note: This saves both Public Mobile, customers and the community in whole a lot of frustration, and better time management when resolving issu...

HELP: No service whatsoever!

I signed up for publicmobile on June 17, received my SIM card and proceeded to create an account for myself. Half way through the registration process, the website glitched and kicked me out. I was on the 'pick your plan' page trying to pick the opti...

Will iPhone 5 Work?

I was wondering will a iPhone 5 work with PM? And when porting a number what does the alternative phone option mean? /t5/image/serverpage/image-id/1iA57106F58FE7CE37/image-size/original?v=v2&px=-1 Also for authorization name does it mean the account...

Resolved! Can not send or call 647 area code cellphone

I tried to call or text my friend. his phone number is ************9 but system keep telling me that "we do not offer text messageing outside of canada at this time. are u **bleep**ing kidding me? 647 area code is outside canada? this isnt first time...

SIM Activation Problem

I tried to activate your SIM card & create an account but failed.Got stuck at the 2nd page, cannot get a new number or transfer my existing mobile number from Bell Mobility. When I chose a new number, the selection box for region is "BLANK" and noth...

Text Message

Hi,My boyfrend is not getting my Text Messages, everyone else is receiveing them but not him.I receive his Texts, Calls, voice messages and emails but not my Texts.Thanks,L

Resolved! Other people hear echoing

When I'm on the phone with other people, the connection sounds good to me but the other people complain that every thing they say repeats itself as an echo. Is that my cell phone? Is it a software issue or hardware issue? Or is it public mobile servi...

"Public Mobile here. Sorry we do not offer text messaging outside of Canada at this time."

new to PM, get this message when i text my wife on her non PM alberta area code phone. I have canada wide txt, APN setting update on my HTC desire 626s. I can txt her vancouver PM phone with out any issues how do i fix this?

Resolved! Porting problem

i tried porting my number from bell to pm. i entered my number during activation, and then below i entered my bell account number. and then below it asked for alyernate phone number and i wasnt sure ehat it meant so i entered my dads phone number. it...

continuous message warning every 15 minutes

I just activiated my PM sim card, every 15 minutes I received a message:" Public Mobile here. Sorry, we do not offer text message outside of Canada at this time." Anyone know how to turn it off? Thanks.

Resolved! Reactivate account

I haven't used my phone in awhile and it said top up to reactivate I put on 29.00 and it still won't let me do anything....PLEASE HELP

Resolved! No service since the whole day, in Montreal

Hi, My phone has been showing "limited service' all day, and is not working for texts or calls. I live in Montreal, and my husband's Public Mobile phone is working fine, why do I have no service? I checked the battery and the sim, restarted the phone...

Dipping My Toes Into This

Hello PM Community, allow me to introduce myself. My name's Justin, though I tend to go by my online nickname at times. I've beem digging through several places trying to hunt down a decent priced phone plan. Right now, I'm being Rogered, and my ...

Re: Account has been suspended???? Phone not working!

Hi I want to call public Mobile cause my account is suspended and I need to get it back on

Change Plan

Hello:I spoke with two different reps from Public Mobile yesterday morning to request a change to my son's $25 talk and text plan. I was requesting data be added to the phone. I was told that because the plan was an older plan they could not make t...

Where I can get/buy simcard in Vancouver,BC?

Hi I'm asking where to buy the sim card in Vancouver because I don't want to pay for shipping.

Resolved! i can't access my online account

it says account disabled and find help on community.

Resolved! Acitivation - problem - local calling area drop down not working

hello I am trying to acitivate my new SIM card but when i proceed to 2nd page of activation the drop down to select local calling area doesnt work. tried 3 different browsers on 2 different laptops. Same result. Please help me activate my SIM. Thanks...

Re; How to get back my original public mobile number.

Hi - trying to find out whether its possible to get back my original public mobile number.Im a pioneer member and somehow my number was give out to someone else - however at the moment that number is idle and not in use - therefore is it possible for...

Resolved! "SIM locked... SIM not found"

I keep getting a SIM locked sim not found "technical error on my phone. This has happened a dozen times or so. Was thinking it would only happen when I was getting a weak signal... but now not so sure.I think it as be an issue with the sim cards itse...

Resolved! Picture messaging not working

I've never been able to send or receive pic messages with PM, but I could with Koodo. My daughter set my APN as per the instructions here and my data is on. Ive tried my sim in another phone and it still doesn't work. Anything else I can try?

Where's my SIM card?

I've been told that the SIM card should've arrived last week, but it still hasn't and I've been waiting for a week and a half. I've asked Public Mobile if they have any information on its status, but they haven't given me concrete information. I'm ve...

Resolved! Add-on Data - Not being applied

Hi there,I have bought additional add-on data. Mine has expired. 1 gig of it. I can see that my available funds are $30 but the data was not added as I can't access data on my phone.Any ideas?Thanks in advance!Sam

Resolved! Telus Moto E (2nd gen LTE) - $50 <Loblaws/RCSS/Independent>

Original Post from RFD: The Loblaws and affiliates sale is continuing. Was in Loblaws here in Ottawa and bought a couple of Telus Moto E's for $50 a piece. (Homer's edit: If you see a price tag of 100, ignore it! Scan the barcode and it will show $50...

Question about plans

Hi. I just signed up with Public Mobile. I got the province wide talk and canada wide text plan. I also got the $8 add on minutes. What happens if I get a call from another province ? Will it go through to me? Will I have to pay for it?What if I ...

Text message content retention (R v. Telus)

In 2013, it became clear in Canada that Telus Mobility (the owner and backbone of PM) "routinely" keeps computer database records of all text messages sent and received from/to a Telus subscriber for a minimum of 30 days. This includes all contents i...

Re: Loyalty Pays

I have been a customer of public mobile for over 4 years now and am charged the same amount every month....when will I see MY discounts.? Also, I'm having alot of prank calls lately and would like to change my phone number. I'm in south Oshawa (Ont...

Text messaging to a Canadian recipient issue

I have encountered a few errors when trying to message some friends IN CANADA living near me. I get a text message saying "Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time."I even texted a friend who has a publ...

Resolved! Re: International Calling Rates

Dear, If I good understand, I have to add more minutes, after that I could to call an another country ? I would like to call in number France. With my forfait, I can to receive the call free. I wait your answers. Best regards, Thanks, Oumy,

Community

Forum Posts