Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone,my account payment is due on Wednesday but I will not have funds to pay until Thursday. The issue is every time I log into public mobile they send me a code via text message so I can access my account. even when I click ‘this is a trusted...
Tried many times. Still cannot receive the OTD code. Does anyone know how to do with this?
How do I find my referral code
after loging in it just loops back to login in screen. both website and app.. well in the website it was a black screen that said forbid after login in. seems like it's down. anyone else having this problem
I have been to add the 15 day talk and text in the US to my plan and have been getting a message that the page is unavailable or under maintenance. I leave tomorrow morning and need availability.
When I try to login to view my phone plan and statements, I get a message saying that my email doesn't have any accounts associated with it. This is clearly false, as I'm able to login to these community posts, and my phone service hasn't been discon...
Does changing to the $34 Black Friday deal, automatically cancel my Old Loyalty rewards for the new points rewards?
Trying to access my account says wait one hr have done this several time cant log in just need my account number
I decided to go with the 34 dollar 5g plan and 20gb of data using my 4g phone. Discovered that there was no internet connection over data. I managed to send a message to CS agent regarding the issue. It took 2 days but someone finally got back to me ...
I'm trying to access the Public mobile app, and it needs to send an OTP. I never got the message, and there's no other option to get this code (no email option). Data and other SMS are working fine. But I need to access my account. Public mobile ...
Hi,I would like to keep up with my data usage, but I find both the app and the my account portal in general to be slow and unreliable (anyone else?). It takes a long time to do something as simple as check usage. Like no one wants to do MFA and wait ...
I redeemed 3 GB of data on October 16th, which I haven't used as yet. Now, my account says I have no data left.
I have 2 minutes deducted from my 500 International long distance bonus minutes but I don’t recall calling anywhere outside of Canada. Is there a way of looking up when the call was made & to what number?
My friend just sent me a message saying they were given an offer from public mobile for 5gb of 3g data for 25$ a month? I pay the same price for only 1gb. Is there a reason this offer isn't available to me as well?(Attached is a screenshot sent by my...
I am trying to change my plan but when I log in to the app or online (computer or phone), it seems that public mobile doesn’t recognize that I have a plan already. It recognizing my log in but then it makes me select a plan, select a Sim and put my p...
@CS_AgentI'm transfering my number from Koodo to Public.Koodo says the transfer has gone through and cut my service but I have no service with Public.
During my activation process, at the end of it, I got an error that it cannot be completed and that I should look for support. I have a onePlus 1 phone and was trying to move from kood mobile after I entered my IMEI.
When does the 34$ plan deal end?
Anyone else have the problem Public mobile texting me Welcome to the USA! ??? but you are in your house in CANADA?
I just switched over from Bell to public mobile today. my number was successfully transferred but i dont seem to be able to make any calls. I can receive them though. please help.
Hello,Helping a friend who just bought the 65 GB US/Canada plan. She tried setting up the account but never got the text messages the system said it was sending so her account remains as unverified. She has an iPhone 14 and set up an eSIM.Her Public ...
I received a text message about 5 gbs of 3G data for $25, does that include talk and text?
Hi there,I'm currently a PM user, and I recently got a new phone. I would like to continue using the same number and transfer any eSim data onto my new phone but am having trouble finding how to do that. Could I please get some help? Thanks in advanc...
I tried to activate my account over app but it says contact support team for assistance.I signed up for Black Friday plan and paid bill over my credit card.Please, help me to active my account and transfer old phone number from Koodo to Public mobile
I'm currently using Back to School promo plan ($103, 90days, 20GB per month) and it renews on December 30.If I keep this plan and automatically re-purchased, will the fee be still $103? Or will it purchase original fee (i guess $150 or more) without ...
transfer esim to physical one
I ordered a sim card online but noticed its being shipped to the wrong address. What do I do now?
I switched providers last night from chatr and after getting a conformation code from chatr to switch i replied yes they accepted it, but since then I dont have data and I cant call or receive messages and when I look into my settings it still says i...
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