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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Made in China - Kutzki's Buying Guide To Chinese-Made Phones

DEDICATION: So, as some of you may have heard, one of our oracles recently passed away. @Martin was an amazing member, always contributing and helpful from the first day I joined this community. I had the great pleasure of being able to call him a fr...

Resolved! Having Canada Wide, Can I call out of my own province free. According to small print I cant.

Same questions over and over

This is Lisa and for two weeks str8 ihave been complaining and everyone keep asking the same questions over and over: whats ur number? Whats the imei? Etc. I have sent that info so often now i know my imei out my head and still no one is able to give...

Resolved! Changed plan now I can't use my phone

Hi,So I changed and paid for my plan on Friday ... my account says active online .. but when I try to make a phone call it tells me I need to purchase an add on even though I have Canada wide. My text msgs don't send nor can I receive any and my data...

Two weeks without service. DEFECTIVE SIM!!

Its been two weeks without service . NEW SIM not here as yet and I'm going back to work today again and wont be back home for the next two again. I cant stay that long with service. I got to try the sim in another phone and it still never worked prov...

No service as of today 6/24/2016

Hello team,Today for some reason I seem to have lost service and am getting the "No Service" message where the celluar reception bar normally goes. Is this something you would be able to assist with to determine if there is an issue. I am unsure whet...

My SIM card doesn't fit

Hello! I had a phone with a large SIM card which doesn't fit with my new phone Alcatel one touch. I asked Public Mobile for another one and they sent me one that is way too small. What can I do so I can activate that phone ASAP?

Resolved! OnePlus 3 on Public Mobile - Do not hesitate, it's great

Hi PM Community, I just wanted to let anyone interested in a OnePlus 3 for their PM service to know that it works wonderfully. I recieved mine about 26 hours ago and am loving it. The North American version (the one that the Canadian and US OnePlus...

In Case You Missed It - New Ads

Hey Public Mobile finally started updating their video channel. Although it is too bad they removed all old content they have some new commercials out poking fun at carrier W's coverage issues. https://www.youtube.com/watch?v=NHLBk0s704w https://www...

Re: Cannot make calls to local numbers

Sorry for not replying. I was busy. Just to let you know that my problem is not solved yet? Can you please help me out?

Resolved! Putting service on hold while out of country for two months

Hello, My next 90-days renewal is coming up in early July, but soon after that I will be out of country for 2 months. What would be the best action? Obviously I don't want to pay while I'm not using the service, but I don't want to lose my phone numb...

The # of Portings going haywire needs executive action

The amount of issues with portings and of course Defective Tri-Sims is certainly on the rise, and it requires in my opinion that the issues needs to observe the real use of power, for they'll all be witnesses. I believe that these maybe the only majo...

Can't Activate Sim - Stuck at Choose phone number.

I'm trying to activate a sim but can't go past step 2 where it asks to choose a phone number.Can't continue by selecting a new number or if I try porting, I'm stuck at Alternate number regex error.Tried several times in IE, Firefox and Safari. Tried ...

Resolved! No Service All Day

This morning my phone began showing No Service - Selected Network (Public Mobile). I have reset the phone, ensured it was not in Airplane Mode and even tried the SIM card in another unlocked phone. What's going on with my account? I can sign into My ...

Has anyone ever heard of Goophone?

Hi. Has anybody ever heard or seen the Goophone yet? Looks interesting

Waiting on my second SIM card

Hi! We're hoping to be new members soon. I ordered two SIM cards almost a month ago and received one in the mail shortly after. So I ordered another card 19 days ago but I still haven't received anything. I responded to the email given in my shipment...

I can't call anymore and I paid for the month

Hello, everyday I call with my phone witch is with public mobile and then today I tried to call, it just stopped working. Nobody can call me, and I can't call anybody. Why? Anyone can help me please? Thank you

Is the huawei mate 7 compatible with public mobile sim?

I have a huawei mate 7, specifications as following: Model number: HUWEI MT7-CL00Android version: 4.4.2EMUI version: EMUI 3.0Baseband version: CBP*.2,21.237.00.00.031 Is it compatible with public mobile sim? Thanks!

Inactivity and Explanation

So, I mean I don't know if any of you noticed, but if you did, THANKS? Anyways, I've been fairly inactive lately. I figure I owe it to the whole community to explain why. I'm currently enrolled in full-time studies at Humber College Trades Campus. I...

texting

Why am I getting the info ”Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time” if the number I am trying to reach is *******and this is a Canadian number for Canadian Tire Bank?

IT'S BEEN 3 DAYS: NO SERVICE, NOT CONNECTED TO NETWORK, NOT ABLE TO OPEN MOBILE NETWORK.....

This is LISA AGAIN PM. I want to stay current. I am at work in Uxbridge and since Sunday June 12th I was your new customer. My plan worked for two days Monday and Tuesday and Wednesday morning i woke to NO SERVICE, NOTCONNECTED TO NETWORK. I have nev...

Activate from outside Canada

Hi, everyone! I have a couple of phones with Videotron (unlocked), and I'm currently outside of the country. As my current provider doesn't offer suspensions, I'd like to transfer to Public Mobile as soon as possible ($$...). Can I activate the SIM ...

Resolved! No service?!

I'm in NB I woke up with no service, tried rebooting but still nothing, have had this service for over a year and plan didn't expire until the 25th,any ideas?

Resolved! Does GPS use data?

Almost all new phones have integrated GPS receivers these days.Most new phones (the better ones) also have integrated GPS transmitters.And the few new phones which do not have any dedicated GPS hardware can still mimic GPS functions, using the cellul...

Resolved! Order Simon Cards

I order my sim card last week but I realize I didn't get a confirmation email sent to my email last account so I can track my order. Is there any possible you can resend me the email confirmation please. Cause my wind service top up due date is this ...

Email Survey, anybody else get one?

Recent new porter, and I just got an email for a survey from PM, conducted by CICIC, for a chance to win a $100 prepaid card. This legit? Anybody else get one, is this just standard for all new customers?

NO SERVICE, NO SIM, NOT ABLE TO LOG INTO MY ACCOUNT, SEEMS LIKE I DON'T EXIST FOR PM

I am a new customer, I activated my SIM on Sunday June 12,2016. Since this morning I have no service and my SIM not reading. I am not able to check my mobile network because of the error my previous SIMIS NOT READING FROM ANOTHER COMAPNAY EITHER. My ...

Resolved! disable voicemail

Hi there, I just joined PM. My plan doesn't includes any voice. However when someone called my number , it goes to some voicemail, which I can't check it anyway. Is there any way I can disable the voicemail?I really don't want anyone think I will che...

Resolved! Account deactivation

Hello, Does anyone know for how long your account remains active if you don't add funds to your account and your cycle is over? Do you loose your number if your account is deactivated? Thanks

Resolved! blue tooth in my vehicle won't connect to public mobile

I have an i-phone five and am trying to connect it to my new car . I have downloaded all contacts and tried to call someone and it told me that it would not connect as no connection to public mobile. What do I do now?

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