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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SMS Gateway DNS address: mms.mb.telus.com, or msg.telus.com

Information for the knowledge base... I had my home alarm company setup SMS notifications for alarm events. The alarm station needs both, a) the cellphone number, and b) the carrier's SMS gateway DNS address. "Public Mobile," as a carrier, was not on...

Resolved! Phone 5s A1533 compatibility

I was wondering if an unlocked iPhone 5S model A1533 (CDMA) will work on PM? The specs say it supports LTE cellular. I did the IMEI checker and it said no but wanted to double check to confirm. Thanks!

My data doesn't work!!!

My data in my phone stopped working yesterday. I'm in the GTA. I can make calls and sms text only

I have an idea...

Not a "mind=blown" idea, but worth a look: http://productioncommunity.publicmobile.ca/t5/Public-Lab/Online-chat-support-for-problems-that-only-PM-staff-can-fix/idi-p/57455

Text messaging.

Hello everyone!I just started with Public mobile, so far it's good! My friend has a 647 area code and when I text her, I get a message saying that I cannot text outside of Canada, and she doesn't receive my text. My dad had a 647 area code and I have...

call drop

I am not able to either make or receive calls and even my account is up to date. Please do reply me as soon as possible.

Cannot download all the pictures via text (Mobile Data)

The plan that I have is an unlimited talk and text with unlimited picture and video texting.Now, I never had a problem with this before until the last few days. Some of the pictures that I have been sent can't be downloaded even though only 1 picture...

611 messaged I am outside of Canada??

I got the 90 days plan with province wide call and canada wide text messages, every time when restart (power off power on)my phone, I got a message from 611 said public mobile here, sorry we do not offer text messaging outside of canada at this time...

Loving the service!

So I'm so glad I made the change, from so many carriers (recently Wind) to PM!The porting was practically instantaneous, I've never had such easy self service before.The service was on point, data was blazingly fast, and everything worked properly (o...

90 Days With Public Mobile and Loving it !!!

Hi everyone,I just wanted to say that I've been with Public Mobile for my first 90 day cycle and I love it. The service is great, the community here is very helpful, plus I got a nice bonus savings this month from my rewards ... so long Virgin Mobile...

Resolved! No cellular service suddenly...help pls

Been a PM subscriber for the past couple mths and then suddenly today I can't get a cellular signal?! Please help. Have rebooted phone 3 times and have read a few other ppl are having the same issue. Is there a solution for this?! I have an iPhone 4s...

Made in China - Kutzki's Buying Guide To Chinese-Made Phones

DEDICATION: So, as some of you may have heard, one of our oracles recently passed away. @Martin was an amazing member, always contributing and helpful from the first day I joined this community. I had the great pleasure of being able to call him a fr...

Resolved! Having Canada Wide, Can I call out of my own province free. According to small print I cant.

Same questions over and over

This is Lisa and for two weeks str8 ihave been complaining and everyone keep asking the same questions over and over: whats ur number? Whats the imei? Etc. I have sent that info so often now i know my imei out my head and still no one is able to give...

Resolved! Changed plan now I can't use my phone

Hi,So I changed and paid for my plan on Friday ... my account says active online .. but when I try to make a phone call it tells me I need to purchase an add on even though I have Canada wide. My text msgs don't send nor can I receive any and my data...

Two weeks without service. DEFECTIVE SIM!!

Its been two weeks without service . NEW SIM not here as yet and I'm going back to work today again and wont be back home for the next two again. I cant stay that long with service. I got to try the sim in another phone and it still never worked prov...

No service as of today 6/24/2016

Hello team,Today for some reason I seem to have lost service and am getting the "No Service" message where the celluar reception bar normally goes. Is this something you would be able to assist with to determine if there is an issue. I am unsure whet...

My SIM card doesn't fit

Hello! I had a phone with a large SIM card which doesn't fit with my new phone Alcatel one touch. I asked Public Mobile for another one and they sent me one that is way too small. What can I do so I can activate that phone ASAP?

Resolved! OnePlus 3 on Public Mobile - Do not hesitate, it's great

Hi PM Community, I just wanted to let anyone interested in a OnePlus 3 for their PM service to know that it works wonderfully. I recieved mine about 26 hours ago and am loving it. The North American version (the one that the Canadian and US OnePlus...

In Case You Missed It - New Ads

Hey Public Mobile finally started updating their video channel. Although it is too bad they removed all old content they have some new commercials out poking fun at carrier W's coverage issues. https://www.youtube.com/watch?v=NHLBk0s704w https://www...

Re: Cannot make calls to local numbers

Sorry for not replying. I was busy. Just to let you know that my problem is not solved yet? Can you please help me out?

Resolved! Putting service on hold while out of country for two months

Hello, My next 90-days renewal is coming up in early July, but soon after that I will be out of country for 2 months. What would be the best action? Obviously I don't want to pay while I'm not using the service, but I don't want to lose my phone numb...

The # of Portings going haywire needs executive action

The amount of issues with portings and of course Defective Tri-Sims is certainly on the rise, and it requires in my opinion that the issues needs to observe the real use of power, for they'll all be witnesses. I believe that these maybe the only majo...

Can't Activate Sim - Stuck at Choose phone number.

I'm trying to activate a sim but can't go past step 2 where it asks to choose a phone number.Can't continue by selecting a new number or if I try porting, I'm stuck at Alternate number regex error.Tried several times in IE, Firefox and Safari. Tried ...

Resolved! No Service All Day

This morning my phone began showing No Service - Selected Network (Public Mobile). I have reset the phone, ensured it was not in Airplane Mode and even tried the SIM card in another unlocked phone. What's going on with my account? I can sign into My ...

Has anyone ever heard of Goophone?

Hi. Has anybody ever heard or seen the Goophone yet? Looks interesting

Waiting on my second SIM card

Hi! We're hoping to be new members soon. I ordered two SIM cards almost a month ago and received one in the mail shortly after. So I ordered another card 19 days ago but I still haven't received anything. I responded to the email given in my shipment...

I can't call anymore and I paid for the month

Hello, everyday I call with my phone witch is with public mobile and then today I tried to call, it just stopped working. Nobody can call me, and I can't call anybody. Why? Anyone can help me please? Thank you

Is the huawei mate 7 compatible with public mobile sim?

I have a huawei mate 7, specifications as following: Model number: HUWEI MT7-CL00Android version: 4.4.2EMUI version: EMUI 3.0Baseband version: CBP*.2,21.237.00.00.031 Is it compatible with public mobile sim? Thanks!

Inactivity and Explanation

So, I mean I don't know if any of you noticed, but if you did, THANKS? Anyways, I've been fairly inactive lately. I figure I owe it to the whole community to explain why. I'm currently enrolled in full-time studies at Humber College Trades Campus. I...

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