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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting from Wind - general questions

Hi, I am very keen to port to PM from Wind. It would be great if the PM community could clarify on the following points. I tried to search for these questions in the community but was still confused hence posting them here - If I take a province wide...

Resolved! Number porting

Hello, i know this has been asked before, I'm trying to port my old number to my public mobile account. I can make calls with PM ( no texts) and they are from the number i want. When someone calls or texts me, though, they go to my phone still set up...

Thoughts on the community

Hi all! Just a random little message here... I have been part of this community for only a few weeks now, but I wanted to thank you all for being so awesome! Everyone here is so helpful and kind. The mods are always quick to assist members who need ...

Resolved! No inbound calls on new account outbound calling works

Hi, My activation is less than 2 hours old, so it may just be a time thing, but I have no inbound calling, outbound works and the caller ID reflects correctly, but the inbound receives a recording the number cannot be completed as dialed. I requested...

Resolved! How PM works for somebody often abroad?

I'm often abroad for long periods, and despite having a good deal with Koodo, I pay a lot for months that I don't use. PM seems to have something interesting to offer for somebody in my situation, but I feel the website is unclear about exactly how i...

Resolved! data usage amount

Used 42.896 MB showed under the add on usage page but 28 MB used added up from the usage history page. Can anyone explain? Is MMS including the text message which do not count data usage?

Future Changes/Features/Releases On PM?

Lol I continuously get email notifications for the new rate plan thread which appears to be causing many current PM members (Including myself) issues. Next time you do something like this PM, might I suggest possibly changing the policy from simply r...

Resolved! Redeeming Sim card shipping cost

Hi PM, when I was signing up it said that I can get the cost of the Sim card back after I have registered, how do I go about doing that? I can't seem to find any links. Thanks.

Install apps

do you know how to install apps without going to google play? i have deleted google play on phone, by accident and now i can't install any app. please help me!

Strange international SMS

I just changed my 4gb/province-wide talk/canada-wide text to 6gb/province-wide talk/international text. After I changed, I reboot my phone. Everytime when I reboot, I always get 2 or 3 text messages say that I cannot send text outside of Canada. A...

Refer a Friend Bug - Number entered does not belong to a valid public mobile subscriber

Hi Everyone New to public mobile. I was with Rogers/Fido for about 14 years. I set up the account today and all is great. The only bug I ran into was during the registration when adding a refer a friend phone number. A friend I work with who has b...

Resolved! Unable to get data working on lg g4

Have a koodo branded but network unlocked lg g4 on which I can't get data to work. Ported number from koodo and lte was working wonderfully on koodos system. Now for some reason or the other even after several hours of apn setting changes, restarts n...

Resolved! Phone not registered on network. . .why? we activated and bought plan & IMEI is good

A bit frustrated spent over an hour filling in information online. Paid, IMEI good . . .can't make a call. Please help!!!

Resolved! Can't Receive Incoming calls or text

Hello! I'm new here =] I recently (15 minutes ago) activated my Public Mobile SIM and ported my old wind number. I'm on the $120 plan. I cannot receive incoming calls or texts for some reason but I can make outgoing calls and send outgoing texts. Do ...

Resolved! Account Suspended

I have a question regarding my account. My last payment was May 25. After that I did not pay because I am travelling during the summer. I received a survey from Public Mobile writing: "Your feedback is important to us so we can understand why you lef...

Resolved! Data will not work with Iphone 4

Any suggestions on how to get the data to work on an iphone 4 from Telus? I referrred a friend and we put in the IMEI number before he signed up and it said it will work...phone/texting works but data does not. Already committed & paid to a 90 day ...

Auto Pay, data not working

So my auto pay date is Aug 2, so I'm expecting to be charged today for the next 90 days.The issue is my data is used up until then, so data is not working for me. When does Auto Pay happen? What time usually? Also,I see the new $40/month plan for 90 ...

Resolved! Cannot use data on my plan.

I have canada wide, global text and 6gb. Paid for 90 days. But for some reason i cannot use data. I am using an unlocked iphone 6 plus. Calling works. I tried changing my network settings from the default isp.telus.com to sp.mb.com does not work. Tri...

Resolved! what happened to my current plan?

I was signed up for the plan (including unlimited canadian-wide calls and text messgages with 4GB data) of 90 days for $135.but today when I checked my current plan, I found the amount of my plan is $180. Can anyone tell me what happened to this?More...

Resolved! change my current plan

Hi, I have activated my sim card for the 90 days 6gb $140+tax plan just about 12 days ago, and now we have the better deal with the same plan, which charges only $120+tax per 90 days. I emailed for my concern to change my current plan few days ago bu...

I want to back publicmobile

I used publicmobile two month ago.I am using Fido now, I want to back to publicmobile.How can I use back my old ID? I find my old ID is locked.

Receiving an MMS

Hi, I have a little problem... when I get an MMS while my data is turned off, it is not automatically downloaded. I get a notification, but I get an error that says "Could not download". I then have to turn my data on, and manually download the mes...

How to get refunded the difference when switching to new plan within 45 days

Hello I'm really pleased with PM's new plans. Impressed that PM is paying such close attention to their customers. I am currently on the 90 Day Plan with Province Wide Text, International Texting and 6GB of data and now the price has now gone done o...

Text messages from Twitter

I remember reading in the community about this issue but was unable to find it again. Just a question, what does TELUS (the owner of Public Mobile, Telus and Koodo) have to fear by blocking text messages being sent from Twitter? People will not alway...

Will my old 90 dollars plan stay at same price?

I want to keep my 1GB 90 dollars plan. but the price shows 135. I am wordering how much it will charge me on renew date.

One Year Anniversary for New Plans?

WHO's on the new Plan(s) and reaching their One Year anniversary for PM Loyalty rewards? I am, as of August, hopefully I'll see the Loyalty rewards being applied soon, and I'll inform all my fav Public Communities about this. Since I am on the 90 Day...

Resolved! Another porting issue - from Bell

I received the following "Sorry your account activation has failed" after I tried to port another number - this time from Bell. Darren

Resolved! Can not call anyone

Hello eveyone, first i would like to start with , i deposit money in my account today (60$) , also it shows 0$ amount due , despite everything still i can not call anyone or text , additonaly it says next renewial is 29 agu. How can i buy a plan righ...

Resolved! Good Bye Public Mobile - I'm Jumping Ship

Since signing on with this Self-Serve only mobile carrier back in the month of June 2016, I have had nothing but issues where Payment wasn't properly being acknowldeged as being received, but Funds had been applied to my account, and payment history ...

The thread of PM's new plan I posted on Redflagdeals invoked tons of response

http://forums.redflagdeals.com/public-mobile-new-plan-38-unlimited-provincial-talk-international-text-2gb-2027437/ I posted a thread about PM's new $38 plan with 2GB data (if autopay is signed up) so far has 27 pages of comments in 3 days! I should b...

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