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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trouble Logging In

Hello, I am having trouble logging into my public mobile account. I have tried to reset my password but when the e-mail comes in, it keeps indicating that "Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords...

Re: How do I register/update my credit card in Self Serve?

Right now I get the message "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more in...

This a complain about Public Mobile/ Telus. . They are again, cutting off the line of customers off

This a complain about Public Mobile/ Telus. . They are again, cutting off the line of customers off and on since yesterday, Here are the info to complain: Thank you for contacting the Commissioner for Complaints for Telecommunications Services (CCTS)...

Resolved! Account receipt with GST/HST#

Hi, I need to request an account receipt of payments to get reimbursement from my company for my phone bill. How would I be able to obtain that? Thanks

Resolved! Move the existing number to a micro or nano Sim

Hello there,Hope that you are doing well.I want to change the phone. But my old has the big old SIM. The new phone has the micro or nano SIM. I ordered for a new SIM, but don't know how to activate this new SIM keeping my existing phone number. Kindl...

PM giveth, and PM taketh away

So, due to the "maintenance" fiasco on August 19th, PM was extending people's due dates to make up for the problems we had.Well, I just checked my account and my due date has reverted back to its original date.Anyone else notice this?

Funny thing.... received a voice message from Kudo...

I've been getting the text messages with Kudo offers for a bit which is cool, interesting that I also received a voice message from someone thanking me for being a loyal customer and then offering me a special deal from Kudo. Have not had time to c...

Resolved! Tired of waiting for PM promo? Zoomer has one right now...

I've been wanting to switch my husband over to PM and have just been waiting for a good promo to come out. Unfortunately we missed the 1-day FM deal. But I found this promo for Zoomer on RFD today for anyone on the market for a new plan and looking f...

What GSM bands does PM use?

Hi I need some help. I'm wanting to buy my son a smart watch and connect it to the PM network. The watch says it works on 3G networks on these GSM bands: Frequency BandsGSM 850/900/ 1800/1900Mhz+ WCDMA 2100MhzDoes PM support GSM? If so, does it work ...

Resolved! Bought the 200 mins long distance...and it's not showing up in my account

I did a bit of a search, and I don't have 8$ in "Available Funds"and the long distance add-on isn't showing up in the add-on section I bought the add-on on August 9th

I can't use my data

Hi,I purchased a data plan (shown below) but I can't use data (no internet connection). Thoughts?Thank you Pick & PayThis plan includes: -- $55 for 4GB Promo- 12GB Data- Unlimited International Text- Unlimited Provincial Talk

Any way to get refunded?

Hi,I live in Toronto, but traveled to Phoenix from June-July. Right before my auto-pay (literally the hour before) I tried to change my plan to a cheaper one(because I wouldn't be using it while I was in Phoenix, but I didn't want to CANCEL because I...

Very slow speeds, possible throttling?

My speeds for LTE are barely 1 Mbs Im no where near my limit, wondering if its just because where I am?Close to Steeles and Bramelea area My buddy is on PM as well and is experiencing same issues here, so its probably not my device. Any idea?

Resolved! Maze Alpha 4G phone works with Public Mobile's LTE?

Works with Public Mobile's LTE?On the listing says:4G: FDD-LTE 800/900/1800/2100/2600MHzThank you in advance.

Another good story.. sort of.

So, over the summer I've been a bit traveling around Ontario, with the most recent trip to/from North Bay. Another bigger trip was to Tobermory. I've hotspotted my phone over these trips to see how the reception worked (plus, it kept the back-seat ch...

Resolved! How to add more data to my account?

I am new to Public Mobile and unknowingly blew 12 gb of data over 2 months - still not sure how I did that. I will now have to endure an entire month without data. Is there any way to add 1-2 gb of data onto my account for just one month? If so, how?

Resolved! I can't see my data usage

Hi there, I have checked all the available tabs and cannot see my data usage. When I go to usage history, all I see are my incoming and outgoing calls and my sms messages. There is nothing on data usage. When I go to data & add-ons, it says I have no...

Resolved! Need help understanding my current data plan

I signed up for a 6GB data plan around 2 months ago. I need to understand if my total data for 90 days is 6GB or if I have 6GB of data per month. Can somebody help me understand this better? Thx! My plan details are as follows: Pick & Pay This plan ...

Resolved! texting in Costa Rica

Hello, I am travelling to Costa Rica for a family emergency. I leave tomorrow. Is there any way I can maintain texting service while I'm down there? I know you don't have coverage in CR but can I have my texts and calls forwarded to a pay-and-go phon...

Re: Phone won't receive some text messages.

I am experiencing the same thing, count me in the statistics somewhere.I hope this will resolve itself by morning, I use my phone constantly for work and can't have this happening every time I want to run over to the states for a few days and be able...

Porting my number to New carrier

Hi my account is currently suspended. Rogers says number has to be active to be ported overy to them. MY NUMBER IS xxxxxxxxxx my account has $2 in it still Can my.account be activated for a day so Rogers Can port the number..Please contact via text t...

Resolved! Need detailed instruction or steps to check voice message from out of country

Please anyone can advise detailed instructions or steps to check voice messages from overseas - will be away for 3 weeks and need to access voice messages for some business related matters Thanks!

mon argent pour mon paiement est la es mon cell ne fonctionne plus

my data is not working

Resolved! People are selling their PM plans and some people are charging set up fees- LOL

This is crazy. People are selling their PM plans (for a profit) and there are people charging a set up fee to port a phone number to PM. Is it really that difficult to set up your own account? https://www.kijiji.ca/v-cell-phone/oshawa-durham-region...

Resolved! 3G or LTE

I am debating to go for the 3G plan or 4G/LTE. I am using 4G now, but want to get a cheaper plan. Is there anyone using 3G? Can you give some review?

Payment

I would like it if you could change my payment from tomorrow to September 1 just because I don't have the payment in the bank untill the then it would be much appreciated if you can do that Thank you James Patterson

Resolved! Question about out-of-province talk, text and data

Hi there,My current plan covers unlimited provincial talk, international text and 6 GB data. If I go to other province for couple days, and DO NOT buy any add-on service, can I still use the unlimited text and 6GB data?

Overcharged payment

Hi,After activating a 90-day plan I suddently got suspended a couple of days later. Thinking there was an error on either my visa or Public Mobile account I paid again to re-activate. Now I see on my visa card I have been charged twice for the activ...

Re: Account EXPIRED & SUSPENDED | Glitch

Hi, I transfered my account from wind to public mobile 2 months ago.i suppose to have 12 Gb internet data in my plan.but it shows 6 GB and now its expired ,Could you please chcek into it?

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