Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No service, after plan change on next renewal date. I have the correct amount of funds on my account, but the site warns about insufficent funds. Can a public employee restore my service, it's suspended right now?
I had submited request change to the new 90 day, unlimited canadian/US calling, 6GB data and global text plan on my auto renewal date (21st August 2016) through online my account. I had submitted this request in my account few days prior to the auto ...
I just ordered a SIM card on Monday and was shipped out on Tuesday just wondering about tracking so wean I am not home can someone in my family sign for it just can't wait to go back to pre paid or post paid and 3 months worth of service so exited
Hey guys, just wondering... I have the plan where I have 1GB of data for 90 days. If I use up that 1GB of data, will PM text me and stop giving me data or automatically start charging for the extra data without my knowledge? Thanks
Hi, I have to update my mobile service provider with my employer to continue receiving mobile alerts, messages from the company's centralized number. However, in the drop down list, public mobile is not listed. Almost all other networks of Canada are...
Hi, I have been tracking my call and data usage through the 'self serve' account page. The calls and text usage is pretty accurate and is updated almost instantaneously. But I quite could not understand the data usage calculations. Is the data usage ...
Hi, I'm new here and excited to be part of the Public Mobile community!I hope someone can help me figure out how to reset my password to my Self Serve account. I failed to login too many times and it locked me out. Also, I forgot my Security Question...
I was a Public Mobile user a few months ago, switched to another carrier, and now I want to switch back. I was wondering if I could re-use my old Public Mobile SIM card or if I would need to order a new one.
My service want down this morning. I have tried rebooting my phone and tried another unlocked phone. Can anyone else experiencing network outage?
Im unable to make some local calls example the ones beginning with 226337 . I get a message saying that i dont have a long distance add on when in fact it is a local number. I have a province wide calling plan
i have 135 plan per months months can i get text plan in that
Price is excellent for a plan that exceeds my calling and data needs and includes global texting.Works well throughout Ontario, including at my office, at which Rogers and Wind were both terrible, and at the cottage.Easy to register and port my old n...
Well, we see PM trying, and they're doing their best to lower their prices, but they should all be comparatively lowered. I just posted an idea in the Idea Lab and I've done all the calculations correctly, I believe. Check it out: http://productionco...
Phone is unlocked. Data permitted. Call and texting work. APN settings did not auto populate so entered them per forum (trying various suggestions for APN type), reset network settings. Data works fine when my Koodo sim inserted or hubby's Rogers ...
On the plan renewal date, got an notification from PM that my account was deactivated, and autopay was charged to my credit card on the same day! Public Mobile seems to have problem about plan renewal. I encountered other issue before (but was solved...
Hi All, I am here to question the data usage meter in my account. My phone says 3.6mb used while on PM website it says 8.9mb used. I mean it it said 5mb or so used, i would be fine... BUT a difference of 5mb when i literally just opened 1 news articl...
I have twice helped a friend set up public mobile now and it does not let me refer my own number. When I put my number in the refer box it says the number u entered is not a valid public mobile number. Public Mobile U O ME
Hi, During registration I god as last step: 6. Transaction Summary- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assist...
I am in Toronto, and I have a 647-280-xxxx, I have the 90-days province wide plan.I can call every one in my contact list, but just not the numbers with 647-958-xxxx.I used to able to call this number a month ago.I even delete this contact in my cont...
We activated our SIM a few days ago, ported the number over from Bell. I still can't receive calls on my phone but I can make calls and receive messages. I spoke to Bell and they said the porting was complete, was hoping someone could help me out to ...
Pm u mistakenly gave my wife the wrong plan, we have since sent email to have this corrected ,she wanted 40 dollars plan for 90 days but you gave her only data and texting, please correct it this is very very urgent
I was wondering if you can have more then one phone number under the same account?
Hi everyone. I'm new to Public mobile and have a question that you might be able to answer.If I don't get a text plan, do I still receive text messages? If yes, is there any charge for receiving text?If I don't have text plan, how much will it be if ...
I just activated my SIM today, and attempted to pay for a 3 month plan with my credit card. For some reason, the payment didn't go through, but I did get the verification e-mail, which I clicked to verify. Now when I go to the self serve page, I can'...
I have the 3O day unlimited province talk and 1G data plan without text. I notice now that it would be the same price with text as well for this plan. How do I activate text now without incurring extra charges? Thank you.
Please can someone help me...First somehow i am locked out so i cant get back in self aerveSecond i need to change plan and it won't let me. I have money there but balance says 0 unless i go to transactions. I need phone going today as its now suspen...
I just recently switched carriers to one that can suit my needs better, and as much as I enjoyed public mobile it had limitations on my data usage. I need my number ported over to the other carrier, but for that to happen I need permission first off ...
Hello, My pay method is AutoPay, but I don't see amy reward related to that.Could anybody take a look, please? Thanks, TaniaL
Background: see http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Can-t-make-and-receive-phone-calls-and-texts-outrageous-service/m-p/64055 It seems that posting on this community forum is much better in terms of attracting serious attentio...
I keep getting a text message from public mobile, anywheres from 3-5 times a day that says the following:"Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time."If I were attempting to send a message outside of Cana...
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