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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Credit Card Overcharged

So... I'm new to Public Mobile. After first signing up, I set my account up to have: 90 day plan, 3 GB data, and 200 minute add on talk time. I was charged $92.96 for this. A day or two later, after realizing that people could not leave voicemails, a...

Resolved! Need answer asap

Can I port my number from public mobile to a different carrier without it cancelling my plan? I need this number but with a different carrier. I already have the other carrier phone. I use this number for business and business is now with me travelli...

Free Sim Card Promo

I am not sure why they didn't announce this yet. SIMSwapWe want to trade you a useful SIM card in exchange for your useless things, which we can then use in our ads. Everyone wins. How it works Social SwapTake a picture of something you find useless...

New plan

Hey guys, was just wondering how the new plan transfer will work. As currently I'm using the most basic plan at 90$ with just Canada text and 300mb a month. Can I keep any of these features as I honestly don't need more data or international text. Li...

Resolved! Activate a sim card runtime error

I try to find in the announcement page or anywhere if there is a maintenance but everytime i click the Activate Sim Card, i am geting this error : Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another ex...

Resolved! Order 71962

Hi, my order was confirmed last saturday morning via email. But i am not receiving it yet. Where to check the shipping standards? Order 71962

Resolved! Re: How to port your number to Public Mobile

Hi, I just ported my wind number to my new PM account its been more then 24 hours and its still not working. Any chance you can check out my account and see if everything has been ported correctly?

Autopay Renewal Error

Good morning, I was signed up with autopay and a future-dated plan change, none of that seemed to have worked last night and now my phone service is suspended. Everything looks okay now on the self-serve, but I still cannot use my phone - I've PM'd o...

Resolved! Porting Number Issue

Yesterday I had finally joined Public Mobile, switching over from Wind. However, when I tried to port my existing phone number during activation, it has given me an error. I made sure to keep my Wind number/account active (no outstanding balances, pa...

Not registered on network

Hello, hope you can help... Been a PM customer for a couple of years and never had any problems until now.... My Plan was automatically renewed on July 25(auto payment) recieved SMS confirmation. On Saturday I receievd an SMS from Public Mobile - Y...

Resolved! Anyone having issues sending text messages?

I woke up this morning being unable to send text messages. I have been unable to test receiving messages.I am also still able to make and receive phone calls so it seems like only text messaging is affecting.I've done some research and it seems like ...

Resolved! Plan changes

I joined Public Mobile July 21st, and approx 2 weeks after they changed the plans from 4gb to 6gb for what i pay for...i emailed asking how to get the 2 extra gb's added to my account but still havent received a response...i think there shouldnt be a...

Ordering a SIM as an existing customer

Hi,Currently I am using Public mobile sim (MiniSIM) and I need a (MicroSIM). How do i put an order ? Besides, how much does it cost to order a MicroSIM even if i am an existing customer ? Will the sim change affect my current plan (currently I am usi...

Sim card rebate

Hi.I need to get the courier rebate for the sim card i just ordered but i cant seem to find the email that has my order #.Is there any other way that i can this refund without the order #?Thanks.

Cannot send/receive text messages

I just joined PM a couple days ago. I carried my old number over and data/calling are working well however I cannot send/receive text messages. Can someone help me? Thanks

Resolved! Re: Can't select a phone number.

Hi I am new use to public mobile, i got my sim card today in mail, when i am activating the sim , i can not select new number, when i referesh the window it open a small drop down menu, which does not show anything, i cannot skip this step too, pleas...

Best Value in Town!

Just switched from mobilicity and I must say the difference in service quality is like day and night. This is the first time I've had LTE and it is crazy fast compared to the 3g speeds I was getting at mobilicity. The value of the 90 day plan is sim...

Unable to process transaction

Trying to activate an account and it is becoming quite a saga. Firstly, would not accept credit card with error message, "Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not b...

Can't call area code 579 number

I invited my spouse to PM today and we ported her number from Fido.Everything works except she can't call my number in area code 579 (number from Fongo and not PM)I don't know if there are other numbers she can't call, but for now that'S the only one...

Loving the switch :)

I switched one of our 3 phones initially to see how the service worked, setting up the account took 5 minutes and phone worked instantly. Coverage has been great and because we are fairly technically inclined and don't really ever have to call tech i...

can't receive call after new activation

I joined PM 1 week ago and super happy:) then my wife join also yesterday and porting from CHATRShe can send texts and make calls but cannot receive.I call her number but still her CHATR voice mail Please help!

Plan says active but not receiving call or texts

Hi I'm a new member, and I activated my plan Friday night August 19. I'm able to use data, but I'm unable to make or receive and texts or calls.

Resolved! Montreal area code considered international?

Hi guys! I've been with PM for a year now, and I haven't had any issues so far but one of my friends just recently moved from Toronto to Montreal and as a result changed her phone number from area code (416) to area code (438). I can receive her tex...

Resolved! No service, after plan change on next renewal date

No service, after plan change on next renewal date. I have the correct amount of funds on my account, but the site warns about insufficent funds. Can a public employee restore my service, it's suspended right now?

Resolved! Plan didnt change on the autorenewal date

I had submited request change to the new 90 day, unlimited canadian/US calling, 6GB data and global text plan on my auto renewal date (21st August 2016) through online my account. I had submitted this request in my account few days prior to the auto ...

Resolved! I was wondering about tracking numbers

I just ordered a SIM card on Monday and was shipped out on Tuesday just wondering about tracking so wean I am not home can someone in my family sign for it just can't wait to go back to pre paid or post paid and 3 months worth of service so exited

Resolved! Data Overage

Hey guys, just wondering... I have the plan where I have 1GB of data for 90 days. If I use up that 1GB of data, will PM text me and stop giving me data or automatically start charging for the extra data without my knowledge? Thanks

Resolved! Service provider list

Hi, I have to update my mobile service provider with my employer to continue receiving mobile alerts, messages from the company's centralized number. However, in the drop down list, public mobile is not listed. Almost all other networks of Canada are...

Resolved! Data Usage Calculation

Hi, I have been tracking my call and data usage through the 'self serve' account page. The calls and text usage is pretty accurate and is updated almost instantaneously. But I quite could not understand the data usage calculations. Is the data usage ...

"Sorry, you've been locked out. Please contact Public Mobile for help."

Hi, I'm new here and excited to be part of the Public Mobile community!I hope someone can help me figure out how to reset my password to my Self Serve account. I failed to login too many times and it locked me out. Also, I forgot my Security Question...

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