Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am having the same problems as everyone else. Please help me to activate my account. I followed all the steps correctly. I am not able to login to self serve either,e ven though I validated my email address. I received 2 emails from PM: Your Public...
Hello,This is more of a paper trail for future Public Mobile users who encounter this problem. 2 Weeks ago, I had issues with the activation/port process. This was subsequently resolved by @Mary_M the following day. Everything had been working pe...
Shazia, fixed the problem I had yesterday when, I could not receive incoming calls however, I have a new issue today when certain phone numbers call my cell phone it is saying the phone number is out of service. Please assist. Thank you.
I think you guys should do another one of these ASAP. I had an ABSOLUTE BLAST the last time you guys ran it, and I hope you do it again, but this time give people a bit more notice, and with the expanding customer base, maybe give an extra 10 spots a...
I am stanley, i asked to change my data plans for the 40$ 2 g unlimited text and call in canada for 90 day 120$ they said i have to pay first before changing the plan!! And if someone can call me so i could talk to know more about that changing plan.
I opened my account last night for data, voice and texting a 611 is saying your current plan does not include text messaging - when we have just signed up to include it last night. and data and voice calling are not work. My online access to my accou...
Hello all, I was just wondering for all your PM vets our there. What if I don't finish the 6 gigs for 3 months? Does the remaining get stacked to the next month and so on? Or does it just disappear and reset to just 6 gigs at the 90 days mark? I just...
A recent customer attempted without success to set up data even though the Blackberry was supplied by Orchard as a PM compatible phone. I have since confirmed with Orchard text support that "OS 10 for Blackberry is not compatible for the Blackberry 9...
I recieved this message when trying to activate:- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.But I got con...
Hello all! On July 21st I was travelling and a couple of hours before my flight my service was cut off. Upon my return on August 22nd my service was still not on. I checked my activity and realized my phone number was being used to call to the USA (I...
Trying to port my number from PC mobile. When I click the "Check Eligibility" box I get the message: "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance." I sent a request, but I have h...
Hi,need some help here. Just came from vacation. My phone was suspended 2,3 weeks before. I have lost the old sim card and got the new one on last Friday. I was on the 90days plan. Now i want to switch to the new 90 days plan which gives 6g data. The...
I am a new Public Mobile user, and I have attempted to activate my Public sim four times with no luck. I get to the last step, click activate and I get stuck on with the message "Please wait while your activation is being processed". I have read thro...
Good day guys, I don't know if anyone experienced this. I noticed this problem way back on May 2016. I did a confirmation this month (August 2016) to make sure of it. I started using PM's service last year (September), I used my Scotia VISA credit ca...
Not a big deal at all, but just wondering why my phone is only showing/using 4G, but not LTE when data is on? Since PM uses the Telus network, and I used to get LTE when I was on Telus on the same phone.
Hi, I did read earlier posts on top-up vouchers availability and locations where it's available. But somehow I have not been able to find them at 2 locations i visited which were officially listed. One was the Esso gas station. Does anyone have a lis...
My calling and texting has been shoddy in my condo from the start but I chalked it up to my building/area and since my texts do go through after a couple of tries it didn't bother me and it works perfectly fine when I'm out and about. But today all ...
Hi,I know this might sound like a strange question but a Quebec government body is asking me for phone records showing where my calls were made from during the last year. Is that possible with Public?Even if I've kept my Ontario number?Thanks
I have been with public mobile for a little while , and I was really worried at first because of all the negative comments , but because it was supposed to be running off of the Telus and Koodo network I decided to give it a go!! Well I am certainely...
Good evening, I just signed up for Public mobile and nothing has being ported over? I am not sure if I entered everything correctly. please assist with the URGENT matter. PM for the account information for any of the PM mods. thanks.
Hi there, re: Phone & text not working Please help! My phone just stopped working at least since yesterday. All incoming calls immediately answered with automated reply. Unable to make any outgoing calls. No access to voice mail. P/s help. Thanks,...
Hello, Wondering if anyone can help me with my porting from Bell. I activated my SIM and requested my number be ported from Bell on Friday August 26 but I am still only able to make outgoing calls. Incoming calls go directly to my Bell voicemail and ...
Here you go the 9th annual cellphone analyst repothttp://globalnews.ca/news/2883372/wireless-service-in-canada-remains-expensive-but-should-ottawa-intervene/
Could a Public Mobile employee please private message me. I had $150 balance in my account on Aug. 26 and had a plan switch scheduled to Aug. 27. On Aug 27 the $150.00 balance disappeared and is now zero, but I have no phone service, on Self Serve it...
I switched to PM two weeks ago and I love it (coming from Wind...). However, while I have LTE virtually everywhere I go, I noticed that Telus/PM mostly uses bands 2 and 4 in Vancouver for LTE (I checked on my phone and I looked online at cellmapper)....
I have just activated my account with PM and sent an email about porting my number from PC Mobile. I'm not getting any service or data so far though; the APN is set up and from there I don't know where to go. In search of available networks, I'm only...
If we can keep this thread going it could help people let go of the built up anger about there worst cellphone bill and how bad customer service is to deal with so go post away and let's keep it alive anyone is welcome to post here
After I checked if my hub would work on this system IMEI # said good...and ordered the SIM card and paid for activation, my hub is not connected to the internet. I've read a bit and see that I need to put Public Mobile in for the APN name and sp.mb....
ok a welcome thread would be great for new customers coming so we can get to now them seconed thing is a cellphone horror stories would be great to so we can take are frustrations out about other providers these are just suggestions did not now how t...
I have just made an account yesterday, and I'm now locked from my account after logging out. I tried to do "forget password" to recover my account but the question for it says "test question" which I did not set up that, when it's suppose to be the b...
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