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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PUK code needed ASAP

My phone got locked while I was playing around with it. Now it is asking for the PUK code, the contact us button is unresponsive I cannot click on it to message public mobile. Please help.

Resolved! no data at all after purchasing the new plan

just activate a new sim with new plans and phone numberbut theres only incoming and outgoing call is working.150mb purchased but doesnt work at all.i only stayed here for 3 days so i purchased 10 days 150mb with province talk.anyone can help?using un...

Resolved! Have no network access

My phone sees the Public Mobile network and is getting almost full bars but with an exclamation mark. Texts aren't going in or out and when I try dialing a call it immediately shows "call ended". People trying to call me get an "out of service" mess...

Resolved! Cellphone reception strength goes down when I turn on LTE

Hi all, I have noticed that my reception strength goes down 1 or 2 bars on my iPhone 6, as soon as I turn on the LTE. For example I have full signal on 3G, but as soon as I turn on LTE, I only have 3 bars. Anyone know why this is happening?

Re: No Service All Day

Hi I have same problem today only. I have been a customer to more than three months. Never had had an issue. Please help. @Shazia_K

Actived, but no service

On Monday, I tried to activate a new account with PM. However, new phone number is not working.- says no service. E-mails for assistance,but no answer. My account will not set up. It's a circle we cannot seem to get out of and we signed up for a 90 d...

Resolved! SPAM text messages

I was wondering if anyone else received spam text messages on their PM phone number today? Both my wife and I received texts that say, "You will probably quit your job after watching this turnprogram.com" The link brings you to a "CANUCK METHOD" p...

Pokemon GO: Anyone else having login issues?

It seems like it was reported all over the net that people who were on the Telus network (public mobile included) are having difficulty logging into Pokemon GO using mobile data. Any of the mods have any idea whats going on? I still cannot get on.

Change IP address?

It seems I was recently assigned an IP address that seems to be on Niantic's ban list. As of today, I can no longer authenticate login for Pokemon Go on mobile data. As Niantic has no support or method in which to get a hold of them, how would I go a...

Resolved! Voicemail

Hi there,Lost my phone and all set up again with a new one, two questions. How can i report it stolen so the imei# is tracked? Also, how do i check my voicemail?Thanks in advance for the help.

Resolved! Unlock phone?

When I checked through the forums here, it seemed like Public Mobile should be able to unlock a phone if it was originally on the Koodo network as per the post here: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Unlocking-Your-Phone/ta...

4G+?

I just got a OnePlus 3 and I noticed that I was getting (at times) 4G+ instead of LTE. I'm in Vancouver. Is it just a different kind of LTE network and my previous phones wasn't getting it (or was indicating LTE only)? It was only going into 4G+ whil...

pm me. how too hide my number.

I dont want someone too see my number when i call. How do i show blocked number.???Private message me

can we transfer our number too another? manually?

Sometimes i would like my number transferred too my parents home?

Please help to unlock my account

My account got disabled for no reason. Can you please unlock it?

need PM help porting Koodo number please

refund my 27.85canadian dollars

I made a payment yesterday sept 25, 2016 to your company , today I changed company because is imposible to comunicate with you. my cellular # is ********. Please refund my RBC Avion Credit card. for the amount of 27.85 thanks

Resolved! SIM Has Gone Dark (No Service)

Hi there, New member, had some difficulties starting up, but thanks to the wonderful @Mary_M, those problems had been resolved and I had my full service up and running, for the past couple days approx. However, I now seem to have a new problem. At so...

changed plan accepted payment sayin due credit and payment next month

i changed my plan today to a lower one, old one was grandfathered. YOU took my payment now it says next payment due OCT 26 2016 with credit of $9. You no longer have live customer serivce.....and my line is down. I have liked your service since befor...

Bumping

I'm pretty sure "bump"ing a message is against some forum policy. When its been a month and an issue still hasn't been resolved is it better to "bump" or create a new thread and loose anything already tried?

Improve Performance

I don't know if i'm in the right topic but. Can PM considering improving 4G/LTE /Advanced LTE Speed by squizzing a bit more out of Telus?On my smartphone i cannot get higher bandwidh than 35 mb/sTelus can provide up to 225 Mb/s. I know the PM plans a...

Wrong vouvher upload

I had two vouchers of CAD25 dollars to upgrade my plan from CAD42 to CAD50, but the system took the value of CAD42 to activate the old plan. can I reverse the payment to upgrade the plan and use the whole two vouchers properly and not the old plan?

Cannot access my account

@Mansi_G I created an account with public mobile and verified it through the email that was sent to me, however I am now unable to log back in with the username and password to access self-serve. -Hanna

can't receive calls

I need help. A week ago I signed up with public mobile and since then I can't receive any calls. How can this be fixed. It's urgent.

Money taken from account but still not able to make calls

Again when I paid my account it hasn't updated and I can't make calls or send txts... This happens every time I pay......Please fix asap it has been almost 24 hrs

I think there are something wrong

I choosed the plan dont have talk ,but I add a 400min intl long distance talk,so why I cant call everybody?

Does the Huawei P8 Lite - 5

Does the Huawei P8-Lite work with public mobile. Thanks

Resolved! My plan did not change or renew

About a week ago I set my account to change to one of the new rate plans and to take effect on my renewal date (which was yesterday). My plan expired today and it did not renew at the new rate. I can't make or receive calls now and I don't know wha...

Resolved! Plan did not change

On or about Aug. 31st, I changed (or thought I did) my plan. I noticed a few days later (after my payment went through) that the plan I was sitll on was grandfathered 90 day 4GB plan. I had changed to 90 day 6BG plan before payment, which included u...

Re: Can't activate account due to error on verifying credit card

I'm having the same issue. Registered one card with my credit card just fine, now it's been rejecting it for my wife's activation (been trying over the last 24 hours). Checked with my bank, no problem on my end. VERY frustrating as I'm trying to use ...

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