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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need a sim card replacement...how?

Suddenly, I get to know this afternoon that I am unable to make or receive calls. I called from another phone to tech help and he said my plan was not properly activated and he said he did it now and suggest me some steps to do...but it didn't work, ...

Resolved! Cant receive text

Hi there,I can't receive text but I can send them. I'm using the axon 7. I'm not sure what's going on.Please help!

History of Data Usage

I know I can check the data usage in the landing page and all details in Plan secession. But is there an easy way to see all data usage in previous cycles? I want to know how much I used before, so I can adjust the future data plan.

SIM Activation Problem

Hi, I was in the process of porting my number over to Public Mobile and activating my new SIM. I had gotten to the payment page and received a message from credit card company that I was charged for my plan, but the page froze and failed to go to the...

to get my plan back

Hi Im a customer since March 2014 and a really like my plan with Public mobile. Im writting to let know Im away from Toronto and I will be back the 26Th Oct 2016 And I want to active my old plan back to my account My pin is ********* My phon # is ...

Observation about PM Community page

Just been observing the no. of people online on PM community at any given time. Usually, it's quite busy during evenings/nights, I guess since people have more spare time to surf. But the most interesting thing I have observed is that around 10-15 re...

Resolved! Bell number port only partially worked

Porting over from Bell only partially worked. I can make calls, text and have data. But can't receive calls? Anyone else have this issue?

Resolved! i just renewed 30 days! what happens of i want too add 6GB and text deal

Do i lose anything? I may want too add the texting and data special.

Post congestion

I have been scrolling through posts and noticed that it's very hard to read many threads because of useless posts my members trying to raise there post count.Isn't there any rules about this? Most posts have been resolved and people still post trying...

What's my phone number

Okay so I know I picked my own number just a minute ago and I think I remember it. But when I checked my sim card in my settings there was just a blank space where my number should be. I entered what I thought it was and it's not working. Where can I...

Resolved! Change plan problem

Hi,I have change my plan but the system reinstated my previous one. How I can change it?

Need a new sim

Already a customer lost my phone I need a new sim

Resolved! Cannot Access My Account

Hello, I have received my SIM card, my phone works but I cannot access My Account. When I try to login to My Account the message I receive is: "Sorry, your login attempt failed. Please try again." When I try to reset my password the message I receive...

Resolved! Early renewal of data only plan

Does anyone know whether you can renew your current plan early? So, if I run out of data on day 70 of a 90 day plan, I just pick it again (Change Plan) from within my account, and choose Start Now (and pay of course).

Not Recieving All My Texts

I am getting very frustrated. Back in AUGUST I posted about not getting many of my texts that are being sent to me from multiple people with multiple carriers. I have changed apps checked for blocking made sure there is memory available cleared cache...

Resolved! Pay using carrier

Is possible to pay for in app purchases if I have enough pre paid credit in my mobile wallet(funds bought with public mobile prepaid cards)

Resolved! Post on Top Contributors ?

When does the Top Contributors post usually get posted ? For August, it was well within the first week of the new month i.e September Is there any specific time period during which it gets posted or is it up to the discretion of moderators. Was just ...

Contacting corporate party directly?

I am just curious if there is a corporate email or number so I can speak with someone. Nothing support related but more business related.

Public Mobile Review

Hello, I wasnt sure where to put this so hopefully this is the right place. I have been with Public Mobile for a few months now and I can honestly say that I was the best thing I could have done!!! I was originally with Wind Mobile, was with them f...

Resolved! Not sending or receiving all texts messages.

I recently ported my number over to PM and received a message today that the port was complete. It was brought to my attention however that I'm not able to send or receive text messages from certain friends. Any ideas?

Resolved! Understanding PM better (moving from TELUS)

Hello, I'm very interested in understanding PM better and if it will work for me and my family. I'm currently on a TELUS Business plan, 4 phones, two in Vancouver, one in Victoria, one in London, Ont. (last two are students). I'm looking at swit...

two issues !

1, I have 90 days term contract with PM and set up with AUTO pay. and during the last 90 days I changed the new promotion plan effectively next new term. BUT It didnt auto renew my contract resulting I missed so many phone calls !!! 2, So I pop up ...

Resolved! Account suspended even with available funds and autopay, possible due to plan switch

As the title of my message describes, I woke up today to find that my account has been suspended even though I have sufficient funds for payment and autopay enabled. I suspect this is due to my requesting to change plans earlier in my billing cycle. ...

No Voicemail Number?

Good Morning,I'm new to PM; recieved the SIM yesterday and registration/sign up/number porting from Bell went smoothly.The only issue I have is that my voicemail number (my number) isn't stored on the SIM, so when I receive a voicemail I have to dial...

PUK code needed to unlock the phone

Hi, I have just joined Public Mobile, and when I unlock my phone with a incorrect unlock code the phone becomes locked up and asking for the PUK code. Can someone help me get the PUK code? I have sent an PM to Mary but I'm not sure if this is the ri...

Pixel/ Pixel XL

Who's waiting for the new Google Phone (PIXEL XL)?Here's what you need to know in case you are willing to buy one of those beast. 3G Band: HSDPA 850 / 1700(AWS) / 1900 / 2100 - USA HSDPA 800 / 850 / 900 / 1700(AWS) / 1900 / 2100 - Gl...

Activation

Looking to become a public mobile customer and I wanted to activate my service in person but can't seem to find any stores near me.(they turn out to be permanently closed) I was just wondering if anyone knows any stores that are located in Brampton O...

How do you get Voice Mail notifications?

I been recieving Voice Mail messages without me knowing about them. Is there a way to recieve a notification via text or something?

New Access Point does not save after setup using a Nexus 5 Version 6.0.1

I am a new Public Mobile customer and I am having trouble setting up my APN. When I try to set up my APN and save the configuration the APN does not appear in the Access Point list. I reffered to the following thread to set up my APN: http://producti...

Resolved! Plan did not change on renewal date

Hi I had scheduled a plan change for my renewal date which was yesterday October 4th but just realized it did not change. I switched to the 90 day plan with 6GB data, unlimited Canada wide talk and unlimited international text. Can someone please hel...

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