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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot Access My Account

Hello, I have received my SIM card, my phone works but I cannot access My Account. When I try to login to My Account the message I receive is: "Sorry, your login attempt failed. Please try again." When I try to reset my password the message I receive...

Resolved! Early renewal of data only plan

Does anyone know whether you can renew your current plan early? So, if I run out of data on day 70 of a 90 day plan, I just pick it again (Change Plan) from within my account, and choose Start Now (and pay of course).

Not Recieving All My Texts

I am getting very frustrated. Back in AUGUST I posted about not getting many of my texts that are being sent to me from multiple people with multiple carriers. I have changed apps checked for blocking made sure there is memory available cleared cache...

Resolved! Pay using carrier

Is possible to pay for in app purchases if I have enough pre paid credit in my mobile wallet(funds bought with public mobile prepaid cards)

Resolved! Post on Top Contributors ?

When does the Top Contributors post usually get posted ? For August, it was well within the first week of the new month i.e September Is there any specific time period during which it gets posted or is it up to the discretion of moderators. Was just ...

Contacting corporate party directly?

I am just curious if there is a corporate email or number so I can speak with someone. Nothing support related but more business related.

Public Mobile Review

Hello, I wasnt sure where to put this so hopefully this is the right place. I have been with Public Mobile for a few months now and I can honestly say that I was the best thing I could have done!!! I was originally with Wind Mobile, was with them f...

Resolved! Not sending or receiving all texts messages.

I recently ported my number over to PM and received a message today that the port was complete. It was brought to my attention however that I'm not able to send or receive text messages from certain friends. Any ideas?

Resolved! Understanding PM better (moving from TELUS)

Hello, I'm very interested in understanding PM better and if it will work for me and my family. I'm currently on a TELUS Business plan, 4 phones, two in Vancouver, one in Victoria, one in London, Ont. (last two are students). I'm looking at swit...

two issues !

1, I have 90 days term contract with PM and set up with AUTO pay. and during the last 90 days I changed the new promotion plan effectively next new term. BUT It didnt auto renew my contract resulting I missed so many phone calls !!! 2, So I pop up ...

Resolved! Account suspended even with available funds and autopay, possible due to plan switch

As the title of my message describes, I woke up today to find that my account has been suspended even though I have sufficient funds for payment and autopay enabled. I suspect this is due to my requesting to change plans earlier in my billing cycle. ...

No Voicemail Number?

Good Morning,I'm new to PM; recieved the SIM yesterday and registration/sign up/number porting from Bell went smoothly.The only issue I have is that my voicemail number (my number) isn't stored on the SIM, so when I receive a voicemail I have to dial...

PUK code needed to unlock the phone

Hi, I have just joined Public Mobile, and when I unlock my phone with a incorrect unlock code the phone becomes locked up and asking for the PUK code. Can someone help me get the PUK code? I have sent an PM to Mary but I'm not sure if this is the ri...

Pixel/ Pixel XL

Who's waiting for the new Google Phone (PIXEL XL)?Here's what you need to know in case you are willing to buy one of those beast. 3G Band: HSDPA 850 / 1700(AWS) / 1900 / 2100 - USA HSDPA 800 / 850 / 900 / 1700(AWS) / 1900 / 2100 - Gl...

Activation

Looking to become a public mobile customer and I wanted to activate my service in person but can't seem to find any stores near me.(they turn out to be permanently closed) I was just wondering if anyone knows any stores that are located in Brampton O...

How do you get Voice Mail notifications?

I been recieving Voice Mail messages without me knowing about them. Is there a way to recieve a notification via text or something?

New Access Point does not save after setup using a Nexus 5 Version 6.0.1

I am a new Public Mobile customer and I am having trouble setting up my APN. When I try to set up my APN and save the configuration the APN does not appear in the Access Point list. I reffered to the following thread to set up my APN: http://producti...

Resolved! Plan did not change on renewal date

Hi I had scheduled a plan change for my renewal date which was yesterday October 4th but just realized it did not change. I switched to the 90 day plan with 6GB data, unlimited Canada wide talk and unlimited international text. Can someone please hel...

Want to disactivate my service

Hi,I want to disactivate my phone/ service but dont know how. I cant access my account as i do not remember my username and password, just know my cell number, can anyone help me?

Resolved! $6 AutoPay Reward

Hi, I was wondering what the $6 AutoPay Reward can be used for? ... can it be used toward the next renewal or reimbursed to my Mastercard?Thanks !!

Unable to receive text message from Twitter?

I turned on 2-factor authentication on Twitter, the second method is to receive a text message. However I am never able to receive single one. When the number was still with Wind I get the SMS.

Public mobile Network problem - comes and goes

Hello,I have this weird problem in which public mobile Network drops and then it comes back. It happens more than 3-4 times a day and it lasts about 2-5 seconds? I have a unlocked s7 edge and it on the LTE band is activated and I did not make any aps...

Can't access my account?

I'm getting a..."Generic Error:Oh no!It looks like something went wrong, but don’t panic"But ironically I'm very panicked because I think I'm about to pass my data limit!Please fix, it's been like this for a few days already!

Resolved! Weird layout

Anyone else getting this odd layout on the Community landing page? It's "triggered" when I click any topic from the Communty landing page after logging in.

Resolved! Porting issue from voip.ms to PM.

Hello everyone, I signed up with Public Mobile this morning and submitted a porting request from voip.ms to Public Mobile. A couple of hours ago I received a text message sayting that PM is experiencing difficulties porting my phone number and to com...

Resolved! 343 (Ottawa Area Code) cannot be reached with an Ontario provincial Plan

I have a friend who got a new 343 area code phone number who lives south of Ottawa.Whenever I try to call him I get the message saying I need to have a long distance add on even though the new 343 area code is a valid area code for ONTARIO.Is this go...

Registration Issues

Hi @Shazia_K, Thanks for activating my SIM card, but you never addressed my registration issues. I still can't adddata on my account because I can't 1 - Register2 - Verify my email As usual, the website is giving me error messages when I try both. P...

Resolved! Port Not Completed

I was looking to switch from Fido and went through the whole sign up and port in process. Turns out my Public Mobile sim card can now only make outgoing calls and not receive incoming calls. Fido tells me that there are no active port outs on my acc...

Unable to log into new account

Hi, I registered for an account the other day and signed up for service, but since then I have been unable to log into my account or reset my password. I receive emails to the same address I'm entering in. Can I get some help from the moderators: @S...

Activation Problems

Hello, I am new to PM. I am with Koodo at the moment and trying to change to PM and port my Koodo number. Even though, I selected new number option following the instruction as to get a new number first and port the number later, dropdown box...

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