Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I activeted my my plan with 90 days/3GB plan on the 28th of Sep and paid $111 by my credit card. The next day I switch to 90 days/6GB plan. and was charged $135.6 which I shpposed to be charged the difference fo $24.6. I have sent a email to PM on...
Hi, So i paid for the $120 plan last night after recieving a text saying i needed to add funds. I went ahead and did so on the website at 8:30. My balance went up from $6 to $12 which i am assuming is the $2 dollar bonus for 3 months. But no funds. ...
My account with PM is saved on chrome so I have no idea how any of my login credentials could've changed but when I tried logging in today it says my username/password was incorrect and now I'm locked out. I also received a text saying my auto-paymen...
Bonjour,J'ai changé de plan, je suis passée de 1Go/40$ à 6Go/120$.J'ai consommé 1Go, et mon téléphone m'indique que les données sont suspendues pour le reste du cycle. Comment mon téléphone devrait reconnaître mon nouveau forfait?Actuellement, je sui...
If, like most of us, you allow our telephone number to be presented to the people we call; however, every now and then you may want to block your CID on either a "per call" or "per contact" basis. Here's the simple how to. For these examples, the ful...
Interesting (unsurprising) articles out there claiming Samsung defectors en masse, most claim anywhere from 34 to 40% of clients will never buy another Samsung product after Note-Gate. Curious what about here, has recent poor performance of phone eff...
Hi I got a replacement iphone 6s from the Apple Store, and used my public mobile SIM in it. It now appears to be locked to PM since all other SIMS are saying "this sim is not supported". Is it a problem with the phone or is it locked to public? If lo...
There's anyway that i can change the default PM icons from avatar to a custom one or do i need to have a specific rank ?
Hi Mary, Problem solved. Thanks again. traceyleah4747
I ported my Rogers number over to Public Mobile two days ago. Everything is working except one thing. I can call/text people and people can text me, but people cannot call me. Whenever someone calls me it goes straight to my Rogers voice mail. Anyway...
I have DATA only plan so it means that I shouldn't be receiving voicemails, however on my android phone I have a notification that I have a voicemail and can't be removed, can someone help by deleting all the voicemails or just disable voicemail serv...
So, it's my payment day today and I logged in to check the payment went through (so I can request a receipt) and I see the following message: "Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deac...
Bonjour, Cela fait un mois que j'ai activé ma carte et à date je n'ai pas encore reçu le remboursement de 10$, que j'ai payé quand j'ai commander ma carte. Veuillez me rembourser. Merci
Well Community it was short lived with PM. Great Voice Quality. Great Data Speed. Only problem not enough DATA. I was with another provider with unlimited Data and although 6GB was not enough. I felt that 6GB per month would be enough. However it cam...
Hello, I have made the payment for my activation and suddenly a message popped up saying that the payment couldn't be processed. I thought it was a bug, so I clicked on activate a few times. At the end, all the payments have passed, and I couldn't ac...
Have new sim card, went through the process of activation (sim accepted) , was rejected for some reason, now when I go back to retry to activate tells me that I now have invalid sim. Not a good start with Public Mobile. Emailing is useless unless yo...
I referred my mom yesterday and I see the rewards in my self serve account, but this morning I just received a text from 100 saying "Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has...
Hello, I have a question I was hoping someone could answer my question. I was wondering what is considered long distance for my plan? I have unlimited province wide talking in my plan. I live in Toronto ontario. If I call someone in London ontario f...
I'm curious to know how close I am to qualify for the next Loyalty Rewards bracket. Is there an easy way to check how long you've been with PM? Thanks,
I'm on a 90 day cycle and my auto-payment is due in 2 days but when I took a look at the rewards I'm getting, I notice it was for a 30 day plan. The 90 day auto-pay should be $6 but mine is $2, 90 day 1 year loyalty reward is $1 per 30 days so it sho...
My wife's account (she is not registered in the Community) has been suspended. About a month ago she decided to upgrade my account and changed her plan. I have a screenshot proving my request was registered. Also autopay has always been activated. To...
Hi, My sister in law has a phone through you. I want to order 4 sim cards for me and my family. Do i have to pay shipping on all 4, could they be packaged together
If I text or call a local number while they're out of the country, will I get charged?
Well this is one of those huge blunders, is this the chance other phone makers have been waiting to exploit? Note 7 officially recalled (again) and officially dead as Samsung will not be reissuing any more As a nearly hilarious side story from the so...
I made a post about a week ago about this and was told to pm the mod that replied. I haven't received a reply to my pm yet and my problem still exists. Is there someone else I can talk to, it's been weeks and I really need access to my account!Thanks...
Hi guys I have no idea it is my issue or a common issue. I replied a couple of threads, but it did not show out. Only the thread on announcement has appeared. Who knows how to fix it? Asking help @Mary_M, @Shazia_K, and @Saray_O. Thank you!
Hi, I`m trying to change my plan and yesterday my balance change from 65CAD to 0CAD.... why? Today I have to pay 85CAD to change my plane with 4GB data to 2GB data (costs 55CAD). Could some help me and check from system perspective what happened? R...
Hello, I require help with my account. I lost my number to another provider which I did not want to transfer but they given me no options to cancel with moving my number. Now I would like to have my public mobile account active once again and get my ...
After going through the SIM activation process, the result page had EMPTY "plan" section and the sub-total/total where BLANK. My credit card has been charged but I do not have access to the self-serve area. I submitted a support request and received ...
I have been using PM for nearly 90 days and haven't experienced this issue in the past.This morning my phone has very slow (some time no internet connection) internet speed.I checked my APN settings, as it used to be sp.mb.comDevice: iPhone 7 PlusOS:...
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