Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can I used the unused sim cards in the triple punch sim card in another phone? For example, using the standard size in one phone and the nano size in another phone.
Hi I just switched from Wind Mobile to PM. My device is Samsung S4(Model SGH-M919v). On the top of the screen "3G" is shown. Why is it not LTE ? I have WCDMA/GSM and not LTE under mobile networks settings.(Settings->More Networks->Mobile Networks->Ne...
I posted this earlier this morning, but it's now been buried under 2 pages of postings. Sorry for repost, but I didn't want the community to miss out. I wanted to start a Halloween related thread for today... please post your Halloween related photos...
Today, I ported over my number from Koodo to Public Mobile. However, when I tried to refer my mom to Public Mobile, I received the error stated above. Can I first activate my mom's SIM without referral and then get a mod to apply the referral credit...
Hey Community, If you have any issues when logging into your Self Serve account, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you. Thanks, Note: Please do not s...
Hey Community, If you have any questions or issues when activating an account with us, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you. Note: Please do not share ...
Hello, Got confirmation from @Mary_M. But still waiting on port to complete. Koodo phone still works and Public Mobile account still shows the temporary phone number. Please help @Shazia_K @Mary_M @Saray_O
Hey Community, If you're experiencing any issues with "Future dating" your rate plan, please reply to this topic and share your experience with us. In doing so, are awesome Community and moderators will be able to assist you Note: Please do no...
I signed up for Public Mobile on Friday and received an email that said to log into my account and make changes? But I am not able to log into my account? Previously my Rogers sim card was still working and it just currently stopped... so I put in my...
Hi I tried porting my number from Virgin Mobile and got this message: Sorry, your account activation request has failed but I got an email saying:Hello Jingling,We’re excited to have you as a new Public Mobile customer. Here’s some important informa...
Hello, I was reviewing my account recently and I see that my plan is no $75 for 90 days (6gb of data). I am not sure if this is a mistake, as I did not sign up for this plan. The plan I did sign up for was $120 for the same 90 day plan. Of course I'm...
Since it's a province-wide plan, I assume as soon as I am outside of the province (BC), call/text/data/voice mail will not work? what happens after the 90-day period? Does the plan get refreshed every 3 months? or on a monthly basis? I am currently w...
I received my Public Mobile sim card and tried to activate it. However, every time I get to the last stage (credit card payment) and hit submit, an error appears stating: "Sorry, we are unable to process your credit card request. Please ensure your c...
I was on Wind for a bit over a year and the service wasn't terrible but I wasn't happy, my service would drop at random times in zones that are supposed to be covered, and of course the coverage was fairly small so I'd be roaming in Whitestone, Barry...
Is there any specific method I should follow to allow this process to happen as smooth as butter? or conversely, anything I should NOT do? Thanks.
Hello, I'm very interested in switching to Public Mobile, but I have a phone that is locked to Wind Mobile. I'm wondering if anyone has gone through the process of unlocking it through Wind?On their website, their policy states if you unlock through...
It looks like my port in was completed but when I insert PM sim in my unlocked phone, it will not connect to the network.Always getting this error "Your sim does not allow connection to this Network"Can someone from PM please help?
I have two numbers I ported over from Koodo. I accidentally stayed signed in on this account and ported both Koodo numbers over. So now can I get the lost ported number back even though the Koodo account is now closed?
If I'm calling from a 905 area code line do I need to dial 1+ to call 416/705/905/519/etc? Does the call connect automatically without dialing the 1+ 10 digits?
Those who have switched in the gta and surrounding area I have a few questions to ask.1) How has coverage and speed been compared to wind?2) Is 4gb enough compared to your wind plans? I ask because it's LTE so I'm assuming pages load faster meaning m...
Hi, I am currently with WIND Mobile and would like to port over to Public Mobile.Do I have to purchase a brand new SIM card in order to do this, or can I just use the same SIM card and re-register under Public mobile? I tried entering the Wind SIM ca...
I had scheduled a plan change to go through today (6gb to 12gb fall promo), but my old plan was renewed instead. I am NOT on autopay and had a sufficient balance for the new plan. Please help. Thanks!
Thread has been reposted here...http://productioncommunity.publicmobile.ca/t5/Discussions/HAPPY-HALLOWEEN-repost/m-p/81506#M21196
Ported over from Mobilicity. Got my girl to call me that didn't work. When I call her phone it works. I texted my girl she got my text but when she texts me I don't receive her texts. Any one else experience this issue and how do I fix it?
What is the data limit (if there is one) for pictures in MMS with Public Mobile?I sent a couple of 5MB pictures and triggered a data usage when i checked my usage in my PM profile.App such as Tetra can compress the pictures to within the carrier limi...
Hi PM, I recently learned about your exicting new deal that I can't wait to take advatnage of! However, before I do that I have a couple of questions just to clear up some things! To preface, I have already bought the SIM card and have verified that...
Hi, One of my family members shifted to PM from Chatr. My number was entered in the referral. The porting from chatr was complete and the number is working fine on PM However I am not seeing the referral reward in 'my account' Yesterday I was seeing ...
I am interested in porting over to Public Mobile. I have one account with Fido, and 2 lines in that account.1 line is on a month-to-month plan1 line is on a contract with couple months left. I would like to keep both numbers and port both to Public M...
I just joined today.Everything is working except I can't not send MMS pictures.Went through all the threads , including adding an extra APN for MMS and nothing works. I have a Xiaomi Note 3.It's showing good data speed on Public Mobile 4G.
I've set up my voice mail box the way I want it but when someone calls it, they hear my personazlized greeting, but immediately after it, the Public Mobile voicemail system voice comes on and gives further instructions to my callers similar to "if yo...
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