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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

Double charged

I was trying to pay for a USA add on and the system says it wasn’t processed so I tried again.  It looks like I was charged twice for $30.  The one charge is for USA talk , text, data and the other charge is a 30 add on that I never submitted.  How d...

Lori-Runner by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 1 Bravos

Moving from Telus

What is the procedure for moving from Telus to PM?

JMikeG by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 1 Bravos

Does the Light Phone work with Public Mobile?

Hi there,I'm looking at getting a Light Phone II, but I'm wondering if it will work on Public Mobile.Currently, this device doesn't ship to Canada, but I was told by light customer support they were working on getting the phone to work with Telus. If...

thecynic by Good Citizen / Bon Citoyen
  • 637 Views
  • 6 replies
  • 2 Bravos

Points

Can I transfer my points to my Son. 

Pantz by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 1 Bravos

Switching phones

Hi I have a wireless sin account with Pm and I would like to switch over to a new phone. Please help

Zaf91 by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 1 Bravos

Forwarding calls to U.S.

I have an Android phone on the Public Mobile network (Canada) which allows me to forward the phone calls to another phone. If I select this option and I remove the sim card will calls still be forwarded?Specifically, what I would like to do is:Buy U....

JohnEleven by Good Citizen / Bon Citoyen
  • 480 Views
  • 14 replies
  • 0 Bravos

Plan changed

Why did my plan change to a much more expensive one by itself?

JackBurton by Great Neighbour / Super Voisin
  • 253 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim card order have yet to arrive.

Hi,Is there a way to get an update regarding a SIM card order ?I orderered on October 22nd, and haven't received it yet.Thanks in advance.

ER24 by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 0 Bravos

Need to make a payment but forced to change subscription plan

I got a new payment card so I need to update my payment card to pay for my service. When I click on the "Pay now and resume services" button I am redirected to a page that wants to force me to change my subscription plan in order to make a payment. I...

DogTribal by Great Neighbour / Super Voisin
  • 295 Views
  • 5 replies
  • 1 Bravos

Resolved! Need to covert from Reward Points to Auto Pre-Authorized Payment

Hi All, I want to convert the reward points to Auto Pre-Authorized Payment as the rewards point allotment is not that much useful for me as compare Auto Pre-Authorized Payment. And also i want to convert existing reward points to credit. can someone ...

SridharB by Good Citizen / Bon Citoyen
  • 341 Views
  • 12 replies
  • 0 Bravos

Service Interruption?

All incoming and outgoing calls were failing. Rings on my end as if it is working. I got curious so logged in to check my account to see that my service for some reason hasn't auto-renewed. I have been with PublicMobile for years now, so not sure why...

Wor784 by Good Citizen / Bon Citoyen
  • 347 Views
  • 9 replies
  • 0 Bravos

Resolved! Port failed, can't retry.

I don't know why this isn't an option when it's supposed to be self-serve. The port failed on Public Mobile's end (I got the text from the old provider and replied YES). Now my old provider is still active and I'm paying for a new plan with public mo...

Oct by Great Neighbour / Super Voisin
  • 278 Views
  • 3 replies
  • 1 Bravos

Need to delete extra email addresses

I am trying to add a 2nd phone line. I enter a new email address different from my regular one for My Account to register a New Account. I tried 2 different of my other email addresses. Eversafe says 'Already Registered' and won't let me go on.How ca...

PreachJohn by Good Citizen / Bon Citoyen
  • 213 Views
  • 5 replies
  • 1 Bravos

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Thinker by Great Citizen / Super Citoyen
  • 444 Views
  • 9 replies
  • 0 Bravos

Resolved! Resend port request

Can someone please give me the number to call to have the port request resent? Virgin acknowledged that I approved the request but they cancelled it anyway. Right now I have the Public SIM in my phone and of course can't receive texts or calls. Every...

KateU by Great Neighbour / Super Voisin
  • 273 Views
  • 3 replies
  • 0 Bravos

Customer Service

My mother is a public mobile customer and she cannot remember her 4 digit code number. She does not have an email account with public mobile. Is there somewhere in Toronto she can go for customer service?

Koki by Great Neighbour / Super Voisin
  • 173 Views
  • 2 replies
  • 1 Bravos

Resolved! 5g sim card?

Do I need a new sim card when I change to a 5g plan?

Drrod by Good Citizen / Bon Citoyen
  • 345 Views
  • 4 replies
  • 2 Bravos

Not able to see the plans

Hi, I use $39/20GB 4G and whenever I have plan to visit US, I switch back to $50 40G US-CAN plan. I got plan to visit US next month and went in to subscription page. I don't see the $50 plan. only the $65/60GB US-CAN plan is showing, neither any othe...

Newtohere by Great Neighbour / Super Voisin
  • 383 Views
  • 13 replies
  • 1 Bravos

Web site and Add-on and CS ticket not working

I'm stuck again.  Every year I start with a US Roaming package and when it expires 15 days later I try to add another one.  Everything looks fine - payment to credit card on file and even a confirmation but it doesn't go through and somehow the payme...

Terry_K by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Resolved! Data deleted 2.5 hours prematurely.

So I purchased 3gb of data only to realize that I lose it at the end of the month th so my last day was today October 31st. I assumed I had until 11:59pm. I used a bit of data on my way to work at 3pm, but when I left work at 9pm and stopped at IGA t...

Public mobile double charges

Hello,Can someone help me please?I presently have a subscription of 250 MB& 100 minutes Canada talk wide.I received a message about 1 GB for $15 which I thought will just increase my subscription. But now I am paying 2 subscriptions. I need your canc...

AG_9339 by Great Neighbour / Super Voisin
  • 457 Views
  • 12 replies
  • 0 Bravos

Code

Why do I always need a code to sign in

Newfie7776 by Great Neighbour / Super Voisin
  • 396 Views
  • 11 replies
  • 1 Bravos

Dual Authentication

I am asking on behalf of a friend. The email that is set up with public mobile is no longer active and they have also changed their phone number. When they try to login to update their credit card information the dual authentication  won't work as th...

KarenNL by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Resolved! Old system vs Public points

Hey everyone, I was talking to a friend, who told me about PM & I ported from Fido to PM He mentioned that he gets discounts (dollar points) every month due to the older system of dollar discounts vs the new system where you have to add it to a disco...

Shubh2023 by Great Citizen / Super Citoyen
  • 365 Views
  • 6 replies
  • 0 Bravos

Error trying to activate

I’m getting all the way to the payment step and it’s giving an error code saying payment has been taken but something is up with my account. I’ve tried incognito, clearing caches everything but nothing seems to work. Apprehensive to keep submitting p...

FrancesG by Great Neighbour / Super Voisin
  • 511 Views
  • 8 replies
  • 0 Bravos
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