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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Canada + US plan

Hi, I'm wondering if the phone plan can can be used in the US and Canada. I live in both countries and go back and forth for school or work reasons. I was wondering if this plan can call, text and the data can be used within both countries seamlessly...

Billing payment

Why is it my last bill I had to pay nine dollars more than previous months . I know you’ve changed your loyalty, but this is highway robbery. It shouldn’t go up that much in one month.

Simcard locked

I need my puk code. My SIM card is locked and I can’t login to account

New Registration problems

I registered for an account and then when trying to subscibe to a plan it gives xxx error

90-day plan subscription under the new point system

I am currently on a 90-day subscription with auto-pay and receives $2 off each month. With the new point system, is there a matching reward system with the 90-day subscription with auto-pay rewards ?I assume PM keeps all customers previously enrolle...

Can't receive calls

Just switched to PM and I can make calls but all incoming are going to my old carrier without ringing my phone anyone have this problem when switching

images not sendng through sms

Suddenly I can't send images over sms to Apple devices. I did change the stuff I had to do when there was that change to that a while back

Resolved! Data not working

Hello, I became a subscriber last week and now my mobile data is not working. Can someone help? Thanks

Automatically getting data without approval

I can’t log on and I’m getting charged with top up without approval. Need credit back for this. How do I continue?

Transferring from Fido to public mobile

I transferred my sim card from Fido to PM last night and it’s been 12 hours I still can’t get incoming calls and msgs, please advise

Resolved! Account

I can no longer access my account despite already having a subscription. I want to change my credit card but the website and the app is asking me to select a new subscription when I already have one. When I tried to select a new subscription just to ...

Speed

Why is my speed so slow? I have 5g plan I get low of 2.5 down low of .25 upHigh of 70 down 2 up

Does the $34 May promo come with caller I’d and voice mail?

PM Should Give Subscribers a Warning Before Removing Subscription Plans!

I wish PM would put a notice like "Ends May 16" before removing a subscription plan from a member's account.The $15 4G 0GB plan and the $29 4G 40GB plan suddenly disappeared today without warning from our accounts. I think many people were contemplat...

Resolved! Is your phone # guaranteed to be held for 90 days after unsubscribing and will you receive texts

Over Charged

Why was I charged $26.25 this month when I normally pay $21.00?

Payment increased by 50%

Why has my payment increased by 50%?

Resolved! US service

I have account with Canada and US , what must I do to get US service once I am in US ? Do I need to change to roaming ? what carrier do I set to ? Thanks

Resolved! can't send SMS

How do I know what the SMSC number should be?

Locked out of account.

My husband has been locked out for six months. He has tried everything suggested to no avail. Can a cs agent please help?

Calls from USA

I have traveled to the US for work purposes and moved my plan to a $15 plan that doesn't have US calling. However, I was under the impression that I could receive calls from the US. Right now if I call my number, I get a message that the subscriber i...

Resolved! Rewards

I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very ...

Higher prices

I have the same plan as I’ve had in the past and for no reason it went up nine dollars this month no rhyme or reason why?

Points

How come I have 0 points when I have 3 referrals, auto pay monthly. I just switched to the points system.

Double charge

Hi,I was charged $38.42 twice this month for service, please refund one payment. I had to pay the second time becuase my service was abruptly cut off saying that I hadn't paid when the charge was pending on my credit card. Michael

Plan not showing in account

I used public mobile approximately 45 days ago before going to another provider. I just went back to PM. I made an account and subscribed to a plan with payment. I then ported to my old number. Upon checking my account it shows that I am only at the ...

Cannot log in

I cannot log into my account because I cannot remember the email I signed up with. It will not let me change it via phone number. I need to change my payment method as my number has been disconnected.

Resolved! How do I set up a new phone with my existing subscription and phone number?

Resolved! Loyalty bonus not working when travelling in USA

I was in Hawaii 2 1/2 weeks and was totally unable to use my phone for international calls or data while there. I counted on having this service, given the text advising me this winter that I was given a nice ''loyalty'' bonus'' for international lo...

Porting team number

Want to use my old koodo prepaid number. I read on some post about calling a porting team. Can somebody send me or tell me what number to call? Thanks.

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