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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Didn't use too much of my data but on self serve is show more each time I log in

I am using wifi but each time I login to my self serve account it shows that I am consuming more and more data..since this morning I have used 75 MB, I signed last night and 98 % of my time was on wifi. Any thoughts?

Just activated sim card, "No service" no data,no talk no text.

Hi, i just received my sim card that i ordered a few days ago to sign up for the 3 months for 120$ promo. I went through the activation process and everything seemed fined. I also set up the apn properly but still no luck. When the sim card is insert...

Resolved! Why is CRTC a bad word?

Seriously? I tried to use the word "CRTC" in a subject line and it's profanity filtered?

Number not porting - no help from Support

Greetings Public Mobile community. I tried activating a SIM with Public Mobile while porting a number from Fido (yes, my bill is paid - I supplied my account #, name and IMEI). Gave me an error on activation, tried the SIM; nothign works. My account ...

6 Days No Service - Loosing my Business - Clients are mad :(

Your support request (#5237-6400) Please help... Unable to recive calls from last 6 days... loosing business and clients are mad. I am stuck, trying sending support messages but no response... this is bad...

Resolved! Account created but number not porting

My account is successfully created and I also put in my porting information at the time. However, my phone number is not active. Previous Rogers SIM is still active. Under Change Number, I see this message: We are experiencing difficulties in process...

Urgent: 7 Days of No response and not able to receive calls.

I have already waited patiently for a whole week now. I can not receive incoming calls for job interview, great. But now, getting no response is going to get me screwed by WIND. I have had Ticket#0789-4634 set up since last week. No emails back from ...

Help with plan renewal

I had initally signed up on the 90 day plan i.e. Ontario unlimited provincial and no text, no data. I changed the plan a few days ago to a month to month same ontario unlimited so the only change was from 90 days to 30 days. And it said it would app...

Remaining Data (MB) stating "Unlimited"?

I've got the 12GB Data plan and happend to check the usage screen here (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/Add-on-Usage/) and I noticed that underneath the "Remaining Data (MB)" heading it's saying "Unlimited". I'm just curio...

"No service" on my iPhone 6 - after switching over from Wind

A couple days ago I switched from Wind to PM. I ported my number over when I switched. However, the PM SIM card doesn't work on my unlocked iPhone 6. I've tested the card out in my old Nexus 5 and it worked seemlessly. I've tried deleting profiles, ...

Porting over existing Koodo phone number

Good day, i would need help in porting over my Koodo number to my PM account, i have pm'd one of the mods already but i fear that due to the number of people joinining that it might take awhile before she can answer, if any mod is available to help ...

Resolved! Activation failed

I was going through the SIM activation process (including porting my current cell number over from Rogers) but when I entered my payment info I got a failure message. I can't log into the self service though I recieved an email stating the self servi...

Phone has no service

I just transferred to public mobile a week ago and finally got my number ported yesterday but that I keep loosing phone service in and out! What is happening???

Resolved! Stuck in payment

I was trying to port my number from telus, everything went ok until payment section. I tried two of my credit cards, it says 401 error and cannot continue. I am not being charged, though, when I check my cc bill. I sent an e-mail about it and passed ...

No Cell/Data Service due to internal Koodo/PM database problem

Hi all, I thought I'd share my current problems with my account in case anyone else is experiencing the same issues as I am. About a week ago, my data stopped working. Then my cell service stopped working. As you all know, the response time from PM h...

Awesome service!

I had ordered a SIM on Monday, Nov 7th, got the shipping confirmation on Wednesday, Nov 9th, and thought that it would get to Alberta the following week, due to the Remembrance Day holiday... when Monday, Nov 14th rolled around and still nothing, I f...

Can I keep 90-day my plan forever as long as my account is active?

I have recently switched to the 4gb/month 90-day plan. Will I be able to keep this plan on renewal on a recurring basis as long as I still active?What would happen if for whatever reason my payment couldn't go through on renewal?Thanks

Unable to port number from Koodo prepaid

I just activated my SIM with a new number and went into My Account to port my number from Koodo prepaid over to Public Mobile. When I enter my number and check eligibility, it says "We are experiencing difficulties in processing this request. Please ...

Friends Referrals disappeared

Help! Had referred a lot of friends, and now only two left! Thanks!! @Shazia_K@Mary_M

Resolved! Going on 4 days without service/response/acknowledgement.

@Mary_M, @Shazia_K, @Saray_OMods, I love you. Please help. I've sent my information via Direct Message and Facebook multiple times. My port from Koodo has messed up and I can't receive calls. Thanks so much.

New Promotion (12GB for 3 months) not applied!

Hello My plan renewal was yesterday and the payement was effectively made. However no changes were made! Can anyone help please! Thanks

are rewards affected when changing or porting a number?

Hello,I would like to know if the rewards for referals or any other rewards are affected if I change my PM number (but still keep my account active).are the rewards connected to the mobile number or the account?Is the plan affected in any way when th...

Will I be Compensated?

O.K. So I got my new Card, (Which I had to pay for, which is not fair seeing I need it to keep my phone going!!) And yeah my phone is working again. But I did have to go almost 16/17 days without a phone. Will I be compensated for both the card and t...

All I need is a PUK code. Please.

My girlfriend's phone hasn't had service since she switched over, and from our own investigations, we're all set but just need a PUK code from Public Mobile to finish the switch. Can a mod please take that minute and just look it up? All the required...

Please Help me to Port from Koodo! I'm bad with technology :)

Hi @Shazia_K, I know you must be busy, but I sent you a private message this morning with my information to port over from Koodo. Please help me as my billing cycle is soon coming up and I don't know how to do it without your help. Thanks again.

Failed Activation on Step 6 (4 Days without a response)

@Shazia_K I'm not sure if this is common or not, but I have finally got the confirmation that payment has went through to public mobile for the promotion via my credit card statement. Essentially on the last page, it noted my activation has failed de...

additional fees for using mobile services outside my plan or add-ons

Hello,I am a new PM client and I have not had the chance to look up all details yet.I would like to get a clarification what are the surcharges if I use mobile services that are outside the plan and add-ons that have.I like the option to build my ow...

SIM activation_Problems

Hi, I was trying to activate a sim card for my friend and I have problems doing it. It does not let me port in his existing phone number or select a new phone number from the public mobile. He would like to sign up for that 4GB provincial wide 40$ pl...

Resolved! PIN SMS

Does anyone know why I am keep recieving pin related SMS. It says that your PIN is XXXX. When I go where all my messages are, I don't see there...please help. Thank you PM community

SMS not working, incoming calls not working.

After two days of trying to get my SIM properly synced, it finally happened last night. Everything was working fine after two days of constant messaging. Now, I cannot send or receive texts. I can't receive incoming calls either. I can only make outg...

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