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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Question about porting existing number

Hello...so right now, I am on Virgin Mobile. My account has two numbers, my own and my wife's number, and the account is under my name only.I recently ported my own number to PM, and now want to port my wife's number. I would prefer to port it under ...

Resolved! Can't receive any calls or text message

Hi there after I activated my sim card yesterday until now i still can't receive any calls. Please help. I also sent an email to your guys last night. The reference number is 6684-3937. Thanks

Resolved! Incoming calls not ported

I ported two numbers over from bell tonight to take advantage of the 4gb/mth deal, but neither phone seems to be able to receive incoming calls. Data is working and received the welcome texts... Help!

receiving phone calls when outside home province

I assume that a subscriber with province wide calling plan who does not have an add-on for roaming will not receive any calls when travelling outside the home province. is there a feature to receive text messages or other notifications (maybe email) ...

Activation failed

I just activated a new Sim for the new 40 plan, I followed instructions and my credit card got charged for 120 but now I can't call send text or use any data. I can't also login to my account. What should I do?

Resolved! Issue porting number

Ported the number at around 10AM today (Nov 19) and it is still not ported. And my previous provider already dropped my account.I emailed through 'Get Help' this afternoon, but no response yet. Just wondering if I should PM the moderator directly.

Resolved! Invalid Sim

Tried activate my SIM card and good until get to the payment screen, for which it fail to charge for unknown reason. Then I try again and it complains "Invalid SIM". My online account didn't set up and didn't charge my credit card yet, but I'm unable...

Do I need to cancel with the old company after porting?

I just finished porting my number from Wind to Public. Do I need to contact Wind for anything (like canceling the account on their end)? Will both companies charge me together for the next month, or is there some agreement that once the transfer is d...

Resolved! Transfer of plan to someone else

Is it possible to transfer the plan/account to someone else? Just signed up for the $120 promo deal everything is up and running.If I want to transfer and I can how do I move account/number to someone else?

Resolved! Why Charged me twice

Hi I have joined PM couple of days ago. I just changed my plan from 10 days ($ 25) to 90 days ($ 111). But I got charged $ 28.25 ones and $ 125.43 for the second time. Anyone know why? @Mary_M @Shazia_K @Saray_O @Caroline_D @Jeremy_M @Brooke_C

Resolved! Activated Sim card with the $40 promo 12GB but cannot make calls or texts

Hi Everyone, I just activated my sim card with the $40 promo with 12GB data, province wide calling, and unlimited global texts, but when I try to make a call or text out, I get a response saying that the plan doesn't include that and I can't get data...

Invalid Sim

Hi all! I am trying to make a switch from Rogers. Got my sim card, created an account with Public Mobile, tried activating my new sim card, but got an error "Invalid Sim". My phone is unlocked so this should not be an issue. I also tried logging in u...

Just ported to Public Mobile, I can make calls but incoming call still directed to old carrier

Hi, new to Public Mobile and just registered and ported my number from Rogers. I changed the SIM to the new SIM and received sms from PM, I'm able to make outgoing calls but incoming are still going to Rogers. My calls show up on my account's View ...

Porting from fido no incoming calls no data/internet

I can call and send messages but cannot receive incoming calls and no internet. Can anyone help me please

Experience with Public Mobile

I joined Public Mobile last week and it has been great so far! Though I know there are some glitches in My Account area but voice, text, and data pieces are working so well! Just like Telus (I know PM is riding on Telus network) that was where I ca...

Resolved! New customer to Public mobile, No service

Hi, I am a new customer who just transfered over to Public mobile. I unfortunately, do not have service. I looked at past dicussions to set up the Apn, and still no service. My phone is an Iphone 4. I got my number ported over, and activated my pla...

Number Didn't Port Correctly

Hello, I recently "ported" over from Rogers but it didn't go smoothly. I just spoke to Rogers who confirmed my number was still with them and I am still paying them. As for Public Mobile, I can send texts to my friends who use Public Mobile but nob...

Resolved! I have two Sim cards if someone wants to make use of the promotion

WHAT HAPPENED TO THE LOG IN PAGE?

I got error message when I try to log in. it doesnt show up the log in ID and password.

Account Locked Out!

@Shazia_K Phone stopped working today (SIM just shows SOS)When I attempt to view online account info it gives generic account lock out error Uh oh looks like something went wrong but dont panicLog out & log back in to continueetc Been down for bout 4...

Porting from wind

Good evening, everybody.I've tried to port from Wind Mobile to Public Mobile first times that activation is failed and my credit card is rejected. The second time I have tried a credit card from another bank and it has successfully deducted the money...

Resolved! I cannnot activate my account successfully

I can login to my account but the plan is not what I selected(the promotion of 90 day pass with 12G data, $40/month ) and I cannot change the plan succcefully by self serve. I can receive text message from PM but cannot make any call... This is reall...

Resolved! Referral issue

Hi, I reffered total of 3 people (3 different accounts) but only 1 is showing under my rewards.All 3 people input my PM number correctly and didn't have any issue processing when activate. And I got text from PM saying my friends has left PM...Can an...

Invalid SIM

Hello, i am am having difficulty activating my card. The first time I tried it, everything went fine and at the last step, the payment didn't go through and since then I am unable getting the error: invalid SIM card. I have tried it using IE, Firefox...

Porting from Telus

Anyone know if there are any issues if you port in one number but are leaving the second number active with Telus? Hoping it isn't all or nothing? Reason for leaving one number active with Telus would be to keep bundle discount on home services.

Resolved! Porting from Wind to PM and vice versa

Hello guys, I just got on to PM and loving it so far. I currently have two numbers, one with Wind and the other with PM. I was wondering if I could port one number to the other carrier? So, current wind number goes to PM and the current PM number goe...

Resolved! Not receiving SMS texts from anyone with WIND mobile?

Hey everyoneUsing an iPhone 7 and I cannot recieve any SMS texts from users with WIND mobile. Any suggestions with this? I've done the factory reset on my phone with no success. Note: I transferred over from WIND a month ago. Could that be it?

ONE SIM CARD LEFT

Hey all, i have one SIM card left for anyone who wamts this promo !Let me know

Unable to activate my SIM. My number showing as my wife's number in PM system. Tired of waiting.

I've reached PM through several channels, but not getting help since 3 days. My wife activated her SIM 3 weeks ago - she used my rogers number as alternate number. Even though she ported her Chatr number and all calls from her cell shows her correct...

Unable to receive incoming calls

Just ported my number but when someone calls it's still going to my old VM. Does that mean the number is in both switches? Outgoing calls are working fine.

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