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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Have been waiting for more than 2 weeks to port my number from koodo prepaid

I have been waiting for more than 2 weeks. I have tried all suggestions like using different email address from my koodo prepaid and many other things, but unfortunately I still cant port my number. I contacted Mod @Jeremy_M on 15th of november aski...

Failed Port from Bell, pm'ed mod Nov.19, with no response.

Unfortunately, it looks like the only way to get support is by posting here. I can make calls but cannot receive calls. Also I cannot access my account, when i try to reset password the system can't verify my email address. Due to the zero support fr...

Resolved! Failed Rogers Port Since November 18

So like many others that signed up with the new promo I had a failed activation and a failed port from Rogers on November 18th (ported when I activated the SIM). After some searching I managed to get my account created and everything else was ok afte...

Account Locked out need help

My account is locked out. I tried activating my SIM card over 10 days ago, and ran into a problem, and received an error message. My credit card was charged but I have no access to my account. I need help from a moderator to sort this out. I sent a p...

Will Patience pay off, or is it better to be the squeaky wheel?

Like many others, I experienced an activation/port error while trying to transfer a number from Virgin Mobile on Nov 20. I sent a message to someone who I thought (incorrectly) was a Mod, but they (thankfully) as a senior contributor, informed me of ...

Porting Assistance & Question

Hi,I'm trying to port over a Rogers # but already have an active PM phone #. I went through the self-serve porting process but was shown an error msg & advised that PM is having difficulties and to contacPM for assistance (this is what I was hoping t...

Resolved! 12 DAYS SINCE FAILED ROGERS # PORT - PLEASE HELP

@Shazia_K @Mary_M @Saray_O please help me... I have been waiting patiently for 12 days for this port issue to be resolved. Ive sent all of you a PM this morning and serval times previously over the course of the last 12 days with the required info ...

[Port] Successful Self-Server Port from Koodo

To those who have been hesitant of porting a Koodo number through self-serve: I just ported successfully through Public Mobile's self-serve from Koodo, at 11AM Nov. 30. It took 30 seconds for the web page to tell me that the port completed. 5 minutes...

Resolved! does data usage in the account have delay or not?

Not getting ANY response from anyone

I have been trying to transfer my Koodo # to PM for 2 weeks now and I contacted PM for help and I am not getting any response what so ever. I even joined this community to find help and asked at least 3 moderator for help but still no answers from an...

Resolved! Rogers port incomplete since Nov 19

No response to pms, tickets, or twitter. It's my wifes phone, so I'm in big trouble. Can anyone help? @Shazia_K @Mary_M @Saray_O

Port still incomplete - November 19

Hi Public Mobile Team,Anyone up for fixing a Koodo Prepaid port today? Service totally unusable. I had sent a message to Mary M on November 19th and my message hasn't been read... Please PM me today if you can help!@Shazia_K, @Mary_M, @Saray_O

Resolved! Received SIM in Mail

Hello, Just received my SIM in the mail (Ordered on the 15th). Which Mod should I PM to get the 4GB 40 dollar plan?Thanks!

Refund service

I paid my phone service the 20th of november and the payment was taken but my service was not established. How do i get a refund because I am paying for two companies' mobile phones.This is giving me stress now. I want to get a refund soon. Check my ...

Resolved! $40 Plan Not Switched Correctly After Future Dating

Hi Mods @Jeremy_M, @Shazia_K, @Mary_M Sent this request in yesterday to fix my plan and haven't got a reply yet. I need this done before December 4th so that I can have my number ported and Rogers account cancelled. Here is the request:I signed up fo...

Porting issue

Hello, I'm having an issue porting my mother's Fido number to PM.I have successfully ported my father's number from Rogers though. I have attempted the port on 26th.Filled in the form and everything seemed to procede as normal.New sim changed the num...

Resolved! "I am authorized to transfer this phone number"?

Hello,does the statement "I am authorized to transfer this phone number" have always to be selected in order to port the number? my number is on the account of another person with a shared plan. we are porting both numbers to PM under two separate ac...

Chatr Chat-r account number - where is it? how to get it. :)

Hello,I have been having problems like others porting mynumber over from Chatr.I ported over using the automated process through PM using my number and PIN from Chatr.But I cannot receive call or send or receive sms. The mods tried to help but couldn...

Porting Issue....like everyone else

Hey Guys, I messaged both mods but have not received an answer yet. Trying to port a Virgin Mobile number over to PM and have been waiting since the 18th for it to complete. Can send messages out and calling out but not receiving any of it back.... H...

Resolved! Number not ported after nearly half a month

I'm aware of the backlog, however it's been roughly two weeks since I signed up and my number has still not been ported. My Freedom Mobile service is still working 100%, so it has not transferred at all. When I signed up I provided my MEID number off...

Resolved! Questions about new U.S. plans

I saw the post about the U.S. Roaming add-ons, but that's not quite the information I need. Or rather, I think it confused me more. I'm considering switching my dad to Public Mobile. He has specific needs that I think are now covered by the plan upda...

Resolved! Lost phone, is there a way to disable it?

I have lost my phone last week, now normally I would call the customer service center to disable it/blacklist the IMEI, but I have no clue what to do with PM especially that the mods never respond and the email support isn't working and I have read t...

Account suspended

I paid $120 for the 3 month unlimited talk, text and 4G of data on NOv 20th. Now it says that my account has been suspended. I also bought a $20 add on for the unlimited us roaming, talk and text All payments are clearly shown in the payment history ...

sim card doesnt work

support request (#4652-7726) I purchased a new sim card on Nov 18.2016 from the Toronto pick up location. I activated the sim card and signed on to the 90 days plan sometime after 12 am on Nov 19. 2016 with no issue. My problem is the sim card does n...

MODS - please assist! "No Long Distance" problem

Hi @Shazia_K, Can you please look into why I keep getting a "no long distance add-on" error - even through my port appears to have completed successfully and I have purchased the long distance plan?If the issue is resolved, I can cross-post the solut...

enbridge emergency service is long distance call?

i just called enbridge emergency service start with 1800, and it is a long distance call.

Resolved! Incomplete Fido port since Nov 19

@Shazia_K My port is still incomplete after 11 days. It seems that PMs and recommenting on my original post are useless, so I'm starting a new thread. Plus, the incomplete port is more annoying than just that. Turns out I can receive texts from other...

Porting number failed, stuck in the middle between Virgin and PM, Account locked out

Hi there, I hope you could help me with my situation now, it has been 12 days since I activated my simcard and I could not receive any incoming call. Virgin still charge me for new month service and PM sim card doesn't receive any call and I canno...

Someone help me set up my account.

Hi there. I've had a sim card for months, but its unclear to me how to get it set up. Here is the basic breakdown. 1) I have a Koodo line, with an unlocked phone. 2) I want to keep my number. 3) have then sim card at home. 4) been trying to get the $...

Resolved! No incoming calls - 10 days and counting

No incoming calls - 10 days and counting.. @Shazia_K

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