Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've posted this in the past, but the 2 family members that I brought to PM still do not have INCOMING call. No help in any form whatsover, too. They wanted out, but realized they can not refund.Any suggestion on how to convince them that "help might...
@Shazia_K @Brooke_C @Dave_M HELP!! I'm in Puerto Rico now travelling and my Public Mobile account has been suspended for no particular reason. I ported over from Rogers a few weeks for the 4gb for $40/mth promo plan and everything was working fla...
I have noticed that my referrals credits are reduced at least by 2. Can someone look into it for me? Thanks! @Shazia_K@Mary_M@Jeremy_M
Hi, Any help please. My credit charge was charged for the November 4GB promo but the SIM does not work. I need a PIN for it, the one I selected doesn't work, meanwhile, I can't log into my account because it says I do not exist. I have emailed 3 ti...
I am keep getting the message from WhatsApp on my Black Berry Z-30that they will not support BB and some other cell phones as of Dec 31, 2016Should I worry for my BB Z-30 ??I would appreciate for any help to clear this confusionThanks for your h...
I have accidentally locked my SIM and the phone is now locked until I enter the correct PUK for my SIM. After going through the self-serve menu and searching through the community forum, I realized I would not be able to obtain it on my own to resolv...
I have sent 4 private msg and still have not received a response, I am unable to make and receive calls and texts messages, can someone please help me?
Hello, I signed up for PM on November 28th and am still unable to use my phone. Koodo cancelled me on the 30th, you've charged my credit card, and I have no service. I have sent out 2 service requests, numbers #4527-3524 and #6704-6286, and no reply ...
Post your community message here.
Please Mod's I have been patiently waiting and also send 3 private message with no response. Can you please get my number ported properly? @Mary_M pleaes help! Sent you a PM on the 21st.
My spouse was struck by a car last night walking home and wasn't able to reach me on my phone because I haven't had phone service since November 19th. I need someone to cancel the pending port and provide me with a phone number where I can talk to a ...
I've changed the username on an account but it says Please note that changing your Username will not change the email address on your profile. So how do I change it? Also, I tried to use the 'contact us' form to ask this but when I get to the form t...
Hi, I haven't been able to make/receive any calls or texts for a week now since activating. I have sent an email and messaged a mod on here but I don't want to be repeatedly message/email because it will only add to the backlog. I just wanted to post...
I have a sim card from before the promo period, and I activated my phone, but need to be switched over to the 4gb/month promotion plan. I have messaged public mobile on facebook since saturday, I have emailed them since tuesday, and I have messaged t...
Emailed the pm support team and still waiting for the porting issue solution. The response is supposed to be sent within 48 hours. I have no idea what's next I should expect.Oh and yesterday I got the bill from my previous provider fido. Really regre...
Instead of those crappy badges we get for '3 subject post!' and 'First Bravo!', we should really be getting badges that focus on how long you've been missing service. Public Mobile should give out '3 weeks without service!' or 'failed port!' or 'Trip...
I still have got charged even after I changed my phone plan from WIND to PM
That's an odd feature on my plan... I just signed up on the $120 / 12 GB plan... What expired? My PlanPick & Pay This plan includes: -12GB DataExpiredUnlimited International TextUnlimited Provincial Talk
Just setup an Axon 7 this evening. Everything was read correctly from the PM SIM card except one field. MNVO value was initially set to 50 and the LTE data would not connect. Change MNVO to 4D4F and LTE started working right away. This thread also h...
NVM
Hello, I had sent @Shazia_K a priavte message and also contacted PM using "get help" its been 5 days and i am still waiting for a response. I have an issue with my plan, i wanted to sign up for the $40 fall promo. But instead of having 12 GB data all...
I have made a payment to an outstanding balance, but my account balance is still showing $0. Please assist.
I got double charged and the plan didn't change to the 12G for 3 months plan the I changed during the promotion. I had noticed that I need to wait for MOD to reply on my private massage, but I have waited for 3 days. My private massages still haven'...
My card was charged 4 times each for $120, following 4 failled attempts to activate an account, each time the website indicated that I would not be charged. This was on the 27th of October, mind you. On the 29th of November, weeks after I initally co...
I have been waiting for 3 weeks to get my number ported from Wind mobile. I couldnt do it my self because I had been with Koodo prepaid prior to moving to Wind mobile.. I have been 3 weeks getting message from mod saying it has been process and need ...
I've been waiting over 2 weeks for a response and nothing, so I guess I have to post here. Signed up for the Fall 2016 Promo, but didn't get SMS added to the plan -- either my own mistake since the price is the same (likely) or the system never added...
Solved
So my cousin and friend wanted to get the $120/90 day plan last month and asked me to help them, but sadly during the last week of the deal our grandfather passed away. Due to the cirumstances neither of us had the time to do everything at that poin...
Hi, My Koodo number failed to port over on November 20. I have since PM a mod and e-mailed Public Mobile (#3542-7761), but have not heard back from anyone since. I am not sure how much longer I have to wait or if I am in a queue. As I am expecting an...
Hi, I've been stuck in a porting loop with no way to contact PM directly. Apparently my porting was rejected when activating even though everything else appeared to be working fine. Calling fido to confirm cancellation they said i was still active wi...
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