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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transfer of funds

I'm wondering if it would be possible to take the funds that I currently have in my PM account and transfer them over to another account. Does anyone in the community know if this could happen. I did send a private message early this morning but ha...

No service

So, I lost my phone in december. I bought a new one that work and fit with your service two weeks ago. So I order a new SIM Card from the same account I had. When I've received the SIM Card last week, I made a full payment for the same plan I use to ...

change my plan

@Saray_OPls I cannot change my plan my phone does not work I have added funds to my account and would like the 10 day pass with unlimited text

Resolved! Add-on expires when?

Hi i purchased an add-on March 9, it expired march 19, 10 days later it expired.How are the 10 days calculated is it from the time the add-on is purchased, is by the hour or by day.e.g March 9 at 3 o'clock to March 19 3 o'clock.

Resolved! Sim network unlock PIN

Im sure im not the only one who got this problem, I just registered on Public Mobile, switching from Bell Aliant. when i booted my phone up im getting SIM Network Unlock PIN, where can I find this code thanks!

Changing account email

Hi,I'm trying to check on the status of a request I made about a week ago. It was to change the email associated with my account. @Mary_M had been the moderator helping me with this. Could someone let me know the status please? Thanks,Neil

Resolved! not able to login via phone to community

Just wondering if anyone else is having issues ogging int the forums from their phones. I click login and the form appears enter info, and then i just get the regular page as if i have not logged in. no password error or anything. this seems to happ...

Legacy User lost my promo to move to Koodo

I have both a legacy account and the new system account. My mother in law uses the legacy account number. A month ago she received the text to move her legacy plan to Koodo but she deleted the text. I don't want to be charged $3 more a month so I ...

Resolved! Texting not working on US add-on

I bought the US add-on talk text and the data 250MB, my 10 days is going to expire tommorow, i have tried to text on plenty of occasions and it did'nt work, everytime i text it says that i may get charged, i send the message and i get no reply. Als...

plan change, during autopay failure

i am unable to afford my full plan this month. I was trying to change to a 30 day provincial calling, global text with 1 gb of data. this should be 42 dollars and i have put that into my account. i cannot select or change to this plan currently. i w...

Autopay failed. Account suspended.

Autopay date was March 18th. Today March 19th, I lost all service and when I checked on my account it was suspended. I received the autopay reward and did a manual payment. Account is now in service. Two questions:1) Will I get double charged? (Last ...

Re: Payment voucher

Hi guys I am not public mobile's customer but I have a payment voucher $60 that I bought from drug mart in Toronto so I want to sell it for $50 please if you are interested call this number *********

Resolved! Adding more data and stacking

I'm on a roaming package right now and am nearing my data limit and my ten day mark. If I were to add on a data package before my ten day mark will it stack on after the original data limit is reached or will it expire after the tenth day?In successi...

Resolved! US 250MB add-on

I have 12 MB left on my 250 MB add-on, does it stop automatically after that? what happens if my data roaming stays on?

Your account has been suspended. Make a payment to reactivate your current plan.

Hello PM forum, My previous credit card did not go through on the date of autopay. Unfortuneately my account expired and became suspeneded. After making a payment with another credit card yesterday (Mar 16), it is still suspended a day later. What do...

Plan expired and all services not working

I'm setup with autopay and even get the autopay reward. My payment was due yesterday. Today my service has been shut off and it says my account has been suspended. This is complete bull**bleep**. You can't have computer glitches shutting off peo...

Resolved! Notifications regarding AutoPay

Hey everyone, I'm sorry I have to ask this, I can't seem to find anything via searching, or reading various posts, and I'm sure I've seen the answer before --- I just can't find it!! I just went throught a successful AutoPay overnight, but I didn't r...

Resolved! Since I use my SIM card on two devices, could I get two SIM cards on a single plan

I keep moving my SIM card between a tablet and a laptop Internet stick - which is inconvenient. Could I get two SIM cards that share the same data plan?

purchased 15.00 talk and text for us roaming, never worked at all?

I purchased the talk and text for US roaming to use phone while on vacation, could never get it to work, Can a moderator arrange a credit to my account? As soon as I got back to canada phone worked fine, thanks.

Resolved! Phone won't receive some text messages.

Hey!So I'm a bit frustrated because my phone won't receive some text messages. I can call, send and receive most messages.I've restarted the phone, taken out the sim card, reset the text settings, cleared my old texts out, and taken the battery out.M...

Resolved! Credit Card Expiry, How Do I Change Date?

Everything is working fine with both of my accounts on Auto Pay but my credit card has a new expiry date 04/2020 and I need to change it with Public Mobile before my next auto pay in May. I dont see the option to change the expiry date on My Account....

Resolved! Payment Date

My payment date is in two weeks. I recently bought a US roaming add on and noticed the payment date changed. Does that mean my Canadian usage has been extended because I will be in the US? Just wonder.

Province-wide Calling from Moosonee

I was in Moosonee over the weekend, but couldn't make any calls to Ontario numbers because they were considered long distance, even though I have province-wide calling. I had to use voip with my data connection (thankfully there was LTE)Is this a kno...

Can't Send or Receive Picture or Video Texts

Hi, I just got a Samsung S7. I can access data, voice and texts but I can't send or receive any multimedia texts. Any help would be greatly appreciated!

Used US roaming, no service now ? Required payment on autopsy account

Good afternoon my phone attached to my email with this community profile I having issues, we used the us roaming and data add ons, now the phone is not working, and my account is suspended. This happened before, and I think it is likely the same gli...

No date for 2 weeks

Please check my account, i have no date for 2 weeks. Anyone can help? Sould i have to cancel to sevice before my next payment on Mar 20 2017?Cora

Resolved! Time for some silly fun ideas....

I have about 32 hours until my 8+ GB of remaining data runs out on my 90-day plan (the promo ). Any ideas about what I can use it for? I am thinking streaming HQ Audio on Spotify. What would you do?

Resolved! No service after plan manually changed

I have no phone, text, or data service after my plan was manually switched to the 12 GB when it didn't autoswitch. I've been down since the afternoon yesterday and not receiving a response from emailing support. Calls to my number give the "you have ...

Resolved! Data only with Add-on (400 minutes North America)

Hello all,Does anyone know what's going to happen to my 400 min add-on if I switch to a "Data only"? Will I still be able to use my allotment of remaining minutes to place or receive calls? Or is voice calls going to be completely disabled on my acco...

Resolved! Card Expired. Cannot Enter Updated Information

@Shazia_K Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. Your account has been suspended. Make a payment to reactivate...

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