Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changing Subscription Plan - Black Friday Sale

Hello, I am currently on a $40/mo for 30gb @ 5g plan. The Black Friday sale is $34/mo for 30gb @ 5g. I want to switch my subscription to this new plan, however it does not show up on my app when trying to change my subscription.Thanks,Austin

Resolved! Badges

Hello everyone! I have accumulated a couple of badges since posting in the community. They're pretty fun to be honest but I've been wondering if they actually have any value/purpose beyond their fun-factor?Thanks,

Refund for incompatible new service

Hi, I purchased at $34 plan to port my wife's iPhone. It failed to port her number/install the esim, and the app is so terrible on iPhone - she can't even log in and it's just errors when we try to log in on another device. Given the difficulty with ...

Need to update my expiry date on my credit card

Need to cancel my new subscription which i have not activated it

I bought a plan for 34 for 20 GB. But it seems that my employer is having contract with other provider and i cannot use different provider on this phone. I just bought this plan online, but haven't enabled it yet (also sim card not yet received). So ...

Unable to install esim

Hey all, Scanning the QR code attached to the email gives me an unable to activate esim error on my iPhone 11 pro. Help would be much appreciated!

CS_Agent I'm getting issue transferring my number

@CS_Agent I'm getting this message during the phone number transfer. No one contact me to solve this issue. Please help! I'm trying to raise a ticket but the link returns 404 as well. Hey, it's Public Mobile. We're having trouble transferring your n...

Unable to Log into my account to pay my bill.

Cant log in, its prompting me to continue my registration and add my phone number. I completed this in August and have had no issues till this morning Help Please

Roaming

I'm in the US I have a data roaming plan. Everything works except incoming calls just goes to a busy signal. Anyone know a fix to this?

Resolved! CORS Error when submitting support tickets

Hello, when attempting to submit a support ticket, my browser is getting the following error:... 'https://myaccount.publicmobile.ca/trouble-ticket') from origin 'https://myaccount.publicmobile.ca' has been blocked by CORS policy: Response to prefligh...

Resolved! CAN-US Plan; Data unreliable in US?

Hello,I have the CAN-US plan and have traveled on 5-7 day long trips to the US twice now. It seems like the data works really well for the first 2 days and then data simply does not work or is extremely slow. Does anyone else have this problem? I am ...

missing ordered sim card

I ordered 2 sim cards, first order last week friday morning time, until today thursday don't see it, this card may be missing. second card ordered at same day at night time, got it tuesday.

Change my idea on black friday offer

Hi,I just order $34 for 20g this morning under 5G service. but now I want to change my mind to $40 40g serivce. Can I do that? Thanks.

My email address has expired. How do I change it

Resolved! Can I delay my SIM card activation and still get the BF price?

I'm considering transferring to Public Mobile due to the great BF price. However, I just prepaid for the December cycle for my old carrier yesterday. I wonder if I can order a SIM card now and delay its activation until the end of my old carrier's De...

Resolved! My monthly payment increase

I notice there is an increase of 8$ in my monthly payment, I want to know why ???

Someone called 911 from my number.

I am here to inform that someone has called 911 on the number I had. The police came to my house, and the police told me to inform you about this. No one in my family called 911, and many spams and unknown numbers started calling me ever since I got ...

Subscription increases

Why is my monthly payment increase?

Billing

My billing cycle is ending 23rd november. today but public mobile charged me for next month. i want to cancel the subscription and need a refunf

how to cancel account

Resolved! Billed twice, need a refund

I purchased the $34 20GB 5G plan, then switched it to the $34 30GB 4G plan. I was billed twice and would like a refund.

Resolved! Does Public Mobile have Call Display+?

Does Public Mobile have Call Display+?

need to re-trigger the porting process, please help!

Hello Guys!I missed the SMS which Fido sent to me during the process of transferring my number from Fido to PM.Now I need to re-trigger this number transfer process, but I can NOT submit a service ticket due to system error. Could anyone told me what...

My subscription is renewed today for the new plan $15 plus tax. I got charged $56.50 instead.

As title said, my subscription is renewed today for the new plan $15 plus tax. I got charged $56.50 instead. I also ported out this morning, so im wondering if i can have a refund? if not full amount, can i at least get the refund for the amount that...

Resolved! Service on Hold, subscription expiration

Hello I am looking for help in resolving this issue.my account currently says services are on hold as today is the expiration of my subscription.I am attempting to add a new plan or even renew the old plan, and I keep getting the error message: "Sorr...

Resolved! Customer, but Activation is asked

Hello, I am already a Public Mobile customer (for 3+ years with the same subscription), however for a few months now when I want to log into my account to see my data usage stats, it is asking me to complete my activation. What should I do?

I got a new plan on the renewal day

Hi there,I bought a new plan on my exact cycle period which is subscribing for a while. Now I got two payments posted , one for an old plan and another for a new plan on my credit card. Would it possible for me to request one of payment? How could I ...

Resolved! Can send text messages and use network but can’t receive messages and calls

As title.I transferred my number yesterday morning. Since then I was able to send text messages and use the 5G network. However, I can’t receive any text messages and calls. I didn’t receive any text messages about the transfer request from Fido.Whom...

No service in US

Bought US 15_day bundle for my phone and my wife's phone. Been in US since Monday. I have NO service. I had text and email yesterday for the first time. Nothing today. My wife can't make phone calls at all, she can only text. This is ridiculous...

Upgrading the subscription from 3G to 5G - need to change to the new SIM?

Hello community, I'm the old PM user currently on the old 3G plan. The 5G black Friday deal seems really a good deal to me.If I would like to change my current plan from 3G to 5G, should I also buy a new SIM to get 5G network properly? My phone is Ga...

Community

Forum Posts