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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

reaching my data limit

Hello everyone,I was just wondering if PM would pause my data when I reached 100% of my monthly data limit like Koodo does so I dont end up having unexpected data charges? I have been notified at 75% and 90% which is nice (and thanks PM), and I am cl...

Question about community rewards

What if someone have more then 1 accounts. They can have more then 1 community forum accounts right ? Let's set if I have 3 lines, all at 1 address 1 for me 1 for spouse and 1 for daughter. So they all can have their own community account to get comm...

Ported out - no access to self serve

I ported out my number on Friday, and tried to log into self serve to ensure I don't get charged for another 3 months of service. I can't log in - is that by design, and does it mean my account is cancelled and I won't be charged again?

Resolved! four day since move from FM.. Still NO Data, NO MMS, NO calls, inboud or outbound... and no response

recently i switched from freedom mobile to public mobile on july 5th. as of today four days passed . i still dont get data ,calls, sms nothing . 2 days ago i sent messages to moders. sent emils. nobody response to that. i am really frustrated. i don...

Overages on Rogers and Bell is $70 per GB!!!

Wow, I thought PM's $30/GB add-on rates were expensive, but Rogers and Bell both recently increased their overages from 5c per MB ($50/GB) to 7c per MB ($70/GB). My goodness, that is ridiculously expensive!! http://mobilesyrup.com/2017/07/05/rogers...

Plan paid for but not working

Hi, my plan had expired and I switched to a 30 day play yesterday. I paid and got confirmation text, however when I place a call or send a text I'm told my current plan doesn't have calling or texting added.

Resolved! Us roaming plans

Do the US roaming plans include texting and calling to Canada?

Unable to receive calls and text, ticket # 000000007932607

Hello,There has been some issue with my public mobile connection with the phenomenon that i am able to dial out calls and send out text messages as well as use data.Anyone trying to call me gets a message saying the number is not in service, also i c...

No Text, No calls, No data

I just ported my phone number and I am unable to send/receive texts, calls or use data. I paid a lot of money for this, and it's extremely frustating not being able to use my phone!! My phone was working fine, before this. I tried adding Public Mobil...

Resolved! MMS size limit

Does anyone know what the MMS size limit is on Public?

Data usage

I have transferred from FM to PM for 3 days. Everything is better, until I received a text message saying my data usage is 75% of the 12GB. Not sure how did I use that much of data in only three days....... Hope the moderator can help.

Resolved! Name display

So I just ordered a pizza from this place which I do not have in my contacts. I dialed the number and as interested was ringing my phone showed the name of the place. I have to assume that the Telus name display is being phased into public mobile. Ot...

Resolved! Leagoo M8 5.7" 3G phone

Hi there i orderd a phone Leagoo M8 and im not sure if i will be able to uset with PM network...please help thanks

Public Service Announcement

Sorry I had no idea as to what to call this thread. With the recent promo from Freedom Customers it has shown that the updates and maintenance to the system since the Fall Promo has not really improved the activation process when there is an influx o...

Resolved! Roaming in the home zone

Anybody ever experience this? It happened yesterday coming out of the subway system where I had no signal. Momentarily, I was "roaming" on the Bell network. Oddly, the service state was out of service though. So, I was connected but not really co...

Unable to verify email address

Hi moderators, There seems to be some issue with my account activation 9 days ago. I noticed some sort of error message on the page upon the completion of the activation process, even though it says that it was successful.I received an email to confi...

Resolved! Voicemail is in french now

Hi there,I am having a problem with my voicemail for the last 3 or 4 days.It was working like it normally does but then when I went to check my messages it's in french and it isn't saying anything like "please enter your password" it just goes on for...

110$ in my account won't top up

it won't let me top up...someone pl help

Public mobile 12 GB data promo reverted back to 6gb

Hi I have the public mobile $120 for 6gb data that I signed up on August last year. I upgraded to the 12gb data promo back in october 2016 but now my data cap is back to 6gb ? Can I get someone to look into this thanks

Recent expired promo

Hi, I just did not get the PM SIM card in time to activate a new account. Do I get a grace period to join for the $120 90 day 6GB plus extra 6GB bonus? I bought the SIM prior to deadline. Thanks in advance

Resolved! Day 3. No service

Day 3 and still no service. Messaged all 4 mods and tried all the phone settings needed

Looks like community rewards already added on self serve

Just noticed $6 dollars added on my self serve. Another awesome month. Great to be a part of community forum.

No Replys, No call service, no customer service, this is not better then freedom.

PM to moderators just respond to those who they want to? it's been almost three days, no replys or even attempt has been made regarding my plan issue. I have PMed the moderators since thursday. I have no call service, just data and text, because of a...

Resolved! Porting from Chatr

Hi Everyone,I ported my Chatr to PM this afternoon around 6PM. Now i have two phone with old sim and new sim separately. new sim: can make outgoing call, shows LTE, can get text message from PM but unable to get incoming call. All imcoming calll stil...

Resolved! Remaining unused data carry over.

Hello !Freinds, I heard the PM offers the facility to carry forward the remaining unused data to the next payment cycle.Is this true.??

Locked out again... Cant get into my plan.

This same service which keeps locking me out of my account, which is the reason I wasnt able to get the 12 GB plan when available and even though I sent messages to moderators about it, they never gave it to me, has struck again. Locked out of the ac...

activation problem (from Freedom to PM)

Hi,In 6 July, I ported from Freedom Mobile to take advantage of the $40 offer. All the activation process completed, but error in last page and requested for contacting the help center. Today I received an email that my account is activated but I can...

$258 instead of $138

Hello. I have activated my sim card today. I chose a package which costs $120 (+taxes) per 3 months. When I tried to pay, I got an error message (something like “auto pay failed”). I tried once more, on the same time I tried to activate auto payment...

Resolved! international calls is not working

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a...

Resolved! What's the current turnaround time looking like?

Just curious what the approximate turnaround time is for help requests? I ported my mom's number over on Wednesday night, and everything except incoming calls is working now. Sent a message to the mods about 28 hours ago, and still not fixed. @Mary...

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