Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have been an PM member since November and all of a sudden today my sim became unregistered and I can no longer go on the network. I had previously lost a phone and also want to see if its possible to put that IMEI of that phone on blacklist. Th...
In the Public Lab a lot of things have a status of Brand New? What does it mean? Are those new things that have been implemented, just trying to figure it all out
Hello everyone: I switched to PM few months ago and I have been trying since to convince my family and friends to switched to PM. First, thing they ask me is that they have never heard this company no advertising etc. My question is why not PM adver...
Hi, I have an account that I intentionally have on suspended status.The user (my family member) is currently out of Canada and is planning to come back after a few months, so he asked me to just not pay for the next cycle and have it suspended..and w...
I logged into the community forum on my phone this morning and saw something completely different. I thought my browser was broken because things were not where I was used to seeing them. Selecting desktop site didn't do anything different. Seeing...
Hi. I had a 30 day plan that cost $70. 00 but but has been suspended because I found a better plan for me. Now I want to change to a 30 day plan with no text and no calls and 2Gb data (It cost $38. 00). To do that I buy a $40.00 voucher and charged i...
If you were one of the people affected by the 4.x release at the end of year end and had to recreate your PM APN, they released 4.0.1 to fix that. Today I noticed they have released 4.0.2. Just a heads up if you are a Oneplus 3/T owner. Be sure to do...
I tried searching but I can't seem to find it (or else I'm using the wrong keywords). It's been happening for a while now but the data counter within the Self-Serve is different than the Data Witness counter I'm using that was made for PM. It's off ...
hi guys just wonder if anybody have experince of changing their exist phone number after you stay with pm for awhile. just curious if it would be easy and quick if i need to change of exiting number in pm?
Hi @Shazia_K, I cant login self serve, i got this msg "Login/UserLockedOutSorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again."I also tried to reset password but it didnt w...
Once I posted, I can see the message right after the page refresh. But it gets automatically deleted when I refresh the page. Am I blocked somehow???
So just trying to make a proper evaluation of PM before I make the switch. As I look at the forums, with them being one of the support channels, they are littered with problems. In fact more than just general discussion. So, of course, this puts wo...
this morning i got message from pm about my porting was completed successfully(i port my FIDO number to pm). i use my home line to call my phone number,the pm phone(pm sim card) is working( but no display the calling number); and then i use my wife m...
Hello so I have been having issues with my account. I have emailed Public mobile for over a week with no response. I have waited and waited with no response. I even sent 2 other emails and still nothing. Can someone please tag someone who can help me...
Hey Community... my payment is due today (17th) and I wanted to switch to 90 day billing, instead of the 30 days I'm on now. The plan with 90 days, provincial calling, global texting, and 3GB of data is $111. I have $7 in rewards, so I ended up toppi...
I was wondering, is there an App that can allow ppl to track their device if it was shut off, in case device was lost or stolen?Just curious
Hi. When I call same province starting 250... There is message " long distance charge may apply. ..." May I ignore this message? Or it will be charge extra?Next question: As long as I do not have add on then I can not call to LD right?
I will be heading down to US next month.My question is when is the right time to purchase the addon?Do I do it beforehand in Canada or upon arrival in the US?If I purchase now, will the system ask for the travelling dates to figure out when to activa...
Hi, Been using Public Mobile for a few months now, and I'm just wondering, does Public Mobile also piggyback off of Bell towers for LTE, of is it just for 3G signals?
Attempting to port in a number from Petro Canada Mobility (Ztar Mobile) using the Change Phone Number link in Self Serve. Entered all information Petro Canada Mobility agent told me they would need (and validated the information I have is correct) bu...
Hello, I used to be able to make calls to other iphones in the US, even tho I don't have long distance on my plan. It is my understanding that iphones can phone other iphones anywhere in the world...but for some reason I'm not able to. Is there some ...
Hello,I used to have a plan in 2012 for 25$ per month, where I could talk and send text messages long-distance and internationally unlimited. How can I get this plan again, I haven't found it in the online plan options.I am still in the process of ac...
When I look at my usage, I see things like this: 14/01/2017 12:08 Web 0 MB MB $0.0014/01/2017 12:08 Web 850 MB MB $0.00 The time stamps don't appear to be in 24 hour time, nor do they specify AM or PM. Nor do they specify a time ...
Hello, hope you can help... Been a PM customer for a couple of years, I paid for my plan this month at 25 december on line I was outside the countryI just returned back yesterday. When I tried to use my phone to make a call I got that my phone is n...
Best Buy has some unlocked phones on sale. I am considering the Samsung Galaxy J7 J700M as a replacement for my old Samsung ATiV (curretly on PM). Before I order one, I'd like to be reasonably sure that it will work with Public Mobile. Has anyone...
Hi all, I've been with PM for a month and half on a 90 day plan. A few days ago, my service was down suddently. I got unregistered sim error. I tried on two unlocked phones (both worked before). I also contacted one of the mod and she sent me a new s...
My account is due april 2017 and yet I have no service says I need to purchase add ons
My plan had expired because the online terminal wouldn't accept Visa debit, so I purchased credits at the store. Topped up my account with: unlimited Canadian calling, 4 gb of data and text (this was a seperate transaction from error). My line is n...
Hello Mods, @Mary_M@Shazia_K My current 6gb/90day plan is expected to change to the fall promo 12gb/90days plan on Jan 20th, 2017.Please confirm if issues experienced with users back in Nov/Dec 2016 is fixed? Thank you in advance,
Just wondering how the unlimited canada/us talk plan works. Can call anywhere in Canada/Us from anywhere in Canada/Us? Home province is Ontario. Can call and receive calls from anywhere in Canada and US?If I'm in Florida, can call and recieve call...
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