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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13059 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24297 Views
  • 183 replies
  • 26 Bravos

Tagging a MOD

First off I want to start by saying it is great to see so many people helping others out on the forum.  With that said I am starting to notice this more and more the last little while, where the respondent(person trying to help) is tagging more then ...

ShawnC13 by Oracle
  • 1728 Views
  • 13 replies
  • 12 Bravos

Resolved! could not receive any incoming calls for new account

New account. port number from chatr wireless. Since it doesnt have account nunber I only enter pin number. now it only can make the phone call and cant receive any incoming calls. what I can do?

zmh1175 by Great Citizen / Super Citoyen
  • 1814 Views
  • 13 replies
  • 0 Bravos

Resolved! Sim doesn't work after changing sim & unsuspending my service

Hi all, I'm not sure why but my data doesn't work after changing sim card (after losing my old phone) and unsuspending/resuming my service. Could any mod or anyone direct me to a mod that could help? (or is it that my Oneplus 3T somehow doesn't work ...

Resolved! Invoices are missing all the time !!!

Hello,For now, i didn't receive any invoice!!!!Unfortunately, i forget to ask 3 months ago and now i need that and also the new invoice for today when the plan will be renewed.How can i obtain the old invoices and why all the time the invoices aren't...

Resolved! I was charged twice on April 8

My account was dormant. When looking at past payments. May had 10 day plan and purchased 25 $ voucher. It expired! Then April 8, was charged 15$ for 10 day but my intent was too switch too monthly. I was then charged 15$ and 27$ on same day. This exp...

dboxtvinfo by Great Citizen / Super Citoyen
  • 1575 Views
  • 14 replies
  • 0 Bravos

Duration of account being open after non payment

My 90 day plan gets over on 27th april and i will be out of the country for 3 months till july end so i plan to take my credit card off autopay my question is in how many days would i have to pay the next 120$ plan fee to get my plan reinstated if i ...

Re: CANT SEND TEXT MESSAGES

I cant send text massage out on text and talk prom plan, I try 5 different phone , all cant sent out, only can receive massage

robin771981 by Great Neighbour / Super Voisin
  • 546 Views
  • 2 replies
  • 0 Bravos

Resolved! Long distance voice calling quality

Does anyone have any issue with the call quality when making international calling? I recently bought the 400mins long distance call add-on to make calls to Malaysia and US, and I found that my calls to Malaysia constantly having a delay but not to U...

tobias_c by Great Neighbour / Super Voisin
  • 1521 Views
  • 10 replies
  • 0 Bravos

Getting an Invoice

I got an invoice with no problem last month. This month the mods have increasing demands on the info I have to supply them to get a simple invoice. My account number or phone number gives them all the info they need. Is this PM's way of refusing to g...

BLH by Good Citizen / Bon Citoyen
  • 1153 Views
  • 12 replies
  • 0 Bravos

Resolved! PM user will have service on the cruise ship

Seems some people asked but no answer. I tried it on Royal Caribbean ship last month. Public Mobile user will have service on the cruise ship via Cellular at sea (Carrier code: 90118) You will be able to Receive text for free. Presumably all US Roami...

echf by Model Citizen / Citoyen Modèle
  • 2381 Views
  • 8 replies
  • 5 Bravos

Will Ontario public mobile number work in Montreal

I am on a 128$ promotional plan for province wide calling with 12 GB of data. I am travelling to Montreal over the weekend. Wanted to understand if my data will work so that i can use google maps and will i be able to make calls.

Nits by Good Citizen / Bon Citoyen
  • 1945 Views
  • 10 replies
  • 0 Bravos

Resolved! Unable to Send Picture MMS after Port

Hi All, Recentely ported my Galaxy S3, Android 4.4.2 from Telus without unlocking it. Calls, regular texts, and data seem to be working. Recieving pictures via MMS seems to work as well, however, I appear to be unable to send pictures messages via MM...

ACanadianUser by Good Citizen / Bon Citoyen
  • 2762 Views
  • 11 replies
  • 1 Bravos

Resolved! Getting a ton of spam calls since switching

Hoping someone could help with this issue as it's starting to get very annoying.  Since switching to Public, I have been receiving a ton of spam phone calls from area codes all over the USA and Canada.I let every call go to voicemail and I've blocked...

Screenshot_20170411-192536.jpg Screenshot_20170411-192604.jpg
oadest by Good Citizen / Bon Citoyen
  • 3171 Views
  • 31 replies
  • 2 Bravos

LGX POWER

My LGXPower phone was formally from Kodoo and is supposed to work on Public Mobile Network but some how it will only work when on wifi but barely  work .. when on normal network mode.. it wont even show if I am on 4G or LTE.. is there anything i can ...

raven2332 by Great Neighbour / Super Voisin
  • 1532 Views
  • 16 replies
  • 0 Bravos

Resolved! Long Distance

I have added the Long Distance as an add-on to my plan but it is not showing up. Can anyone help.

ashleypham by Great Neighbour / Super Voisin
  • 1131 Views
  • 5 replies
  • 0 Bravos

Resolved! account suspended after putting add-ons.

Hi,   Today I decided to put a canada wide talk addon to my plan but after I did that my account was suspended.  Can someone please fix this?  

chriscsk by Great Neighbour / Super Voisin
  • 1139 Views
  • 6 replies
  • 0 Bravos

Resolved! US Roaming Quality

I'm interested in getting the US Roaming when I go to Florida this summer. Just wondering if anyone has had a positive experience and if reception and speed is reliable. Thanks in advance!

Ku214 by Great Neighbour / Super Voisin
  • 1372 Views
  • 6 replies
  • 0 Bravos

Help - data not working

I was a legacy customer and just switched over to a current 90 day plan (6gb data). But my data doesn't seem to be working. It worked b4 with my $40 legacy plan. Do I need to change something on my phone??

Kdog by Great Neighbour / Super Voisin
  • 587 Views
  • 7 replies
  • 0 Bravos

Best VoiP and SMS/MMS apps

Hi,I've been using TextNow on and off for a few weeks and overall,I like it.... except the ads!   Removing the ads is around $30/year, which I find to be too high for a recurring charge. I still like TextNow, as it gives full SMS/MMS capabilities, an...

neilselden by Town Hero / Héro de la Ville
  • 9494 Views
  • 28 replies
  • 3 Bravos

Resolved! BC-Kamloops new phone number not an option

I am trying to move my Dad over to PM and get him a new number but for some reason they don't have BC - Kamloops in the list of available locations to get a new number.  Has anyone else had this issue?  Is there a way to get a Kamloops number? He cur...

lrhk007 by Good Citizen / Bon Citoyen
  • 1555 Views
  • 11 replies
  • 0 Bravos

7x airmiles at Shell

Found this on rfdShell is offering 7x airmiles when buying giftcards. Usually you get 1 mile for every $10 spentI have seen public mobile vouchers there before. Combining this with my 4% amex is going to be an awesome deal 95 cash miles = $10 in e-vo...

Vickel by Model Citizen / Citoyen Modèle
  • 1336 Views
  • 8 replies
  • 10 Bravos

Resolved! Issue Changing plan

i am trying to change my plan however when i topped up with the amount it didnt change the plan at all can i get some assistance please?

Seadogjr by Good Citizen / Bon Citoyen
  • 1124 Views
  • 6 replies
  • 1 Bravos

Resolved! Looking to buy a phone

Just wondering if this phone will work NUU Mobile Z8? Newegg has it on sale.

Dan1611 by Great Neighbour / Super Voisin
  • 1358 Views
  • 9 replies
  • 0 Bravos

Resolved! System won't let me downgrade from 90 days to a 30 day plan

I have enough funds but the system wont let me and says please try again later. I would like to downgrade my plan to a 30 day , my plan expired and I was never honered the 12gb for 90 days only the 6gb which was another promo. In October .

Templewood by Good Citizen / Bon Citoyen
  • 792 Views
  • 4 replies
  • 0 Bravos

Asking for referrals

Hey community,just wondering if PM / community has a position on asking for referrals. I know RFD discourages/ doesn't allow it. I do not believe I have seen anything here.If there isn't would it be appropriate to post in a thread "if a someone helpe...

mimmo by Retired Oracle / Oracle Retraité
  • 1056 Views
  • 8 replies
  • 0 Bravos

Resolved! Going out of country, want to confirm how to keep my number/plan

I'm on the 3 months billing cycle from end of last year's promotion, and my current cycle finishes end of this month. I will be out of country soon and won't need my Canadian plan obviously, but I want to confirm what I read here before, that the PM ...

jzmtl by Good Citizen / Bon Citoyen
  • 1084 Views
  • 4 replies
  • 0 Bravos

Resolved! Travelling Overseas

Hi guys, My mom is looking to travel to Hong Kong this summer. I was wondering if the "400 min Intl Long Distance (Incl Canada & US)" addon covers Hong Kong? I was searching the forums and all I could find was roaming in the US. If PM doesn't have a ...

Watoko by Deputy Mayor / Adjoint au Maire
  • 3416 Views
  • 12 replies
  • 1 Bravos
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