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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing a plan midway

I just realized I'm using more data than anticipated and $30 for 1G seems to me steep. So I wanted to change the plan from 3G / 90 days to 6G / 90 days. However, when I try topping up it asks for the full $120, not the difference between the two plan...

Resolved! Re: SOLVED: Re: Frustrated beyond belief - Topped up but no available funds.

having same problems account did not autoupdate .It has been 5 days and it wont accept payment still .have more than one account others autoupdated on due date except one.perhaps system wont accept payment in my case if same credit card used on same ...

Resolved! Global Texting

Hi everybody my daughter is going to Spain and Greece. What does the global texting include with Public Mobile. Thanks

Unlimited calling

I was curious if unlimited calling meant that the phone call lengths had a cap on them. All my phone calls tend to randomly cut off after 2 hours of talking and I wanted to know if it's possible to not have it do that.

Resolved! Unable to port number from Rogers

Hello,I just activated on the $120/90 day plan. When I activated, I made sure to choose a new number prior to porting my old one. When I tried porting my number through the self serve system, I got the message "We are experiencing difficulties in pro...

Resolved! Can't send or receive SMS since upgrading plan

This weekend I realized I have had no SMS since I changed my plan in November. I stopped being able to send or receive texts exactly on the day my plan changed. Neither sending or receiving SMS works. My new plan is: My Plan Pick & Pay This plan inc...

Made a silly mistake with my plan

Hey there,So I just went and did a plan change, well really what I wanted to do was just renew early so I would have data instead of just waiting for 3 days til the renewal date. But I did make a silly mistake, I left out texting and didn't even real...

Resolved! Renewal

Hi I have my credit card info on file and the plan supposed to renew itself, but it's been a week now and my phone is not working, please contact me ASAP!!!

Resolved! My account says it's active, but doesn't seem to work

@Shazia_KMy payment didn't go through on Friday (17th), because I forgot that I had cancelled my credit card. I added my new credit card and my account status seemed to change to active from expired/suspended. However, I still can't make calls, send ...

Resolved! Unable to verify card

Just tried to activate a new sim. This error message came up when trying to activate. However, the credit card was charged for $135.60.

Network Problems and SIM Problems

For the past week I have been experiencing problems with having no network available. Never have had this happen before. As well as the same length of time my phone will flash saying that no SIM card is in and power off the phone. Once again have had...

Happy Family day!

Just wanted to wish to the Community Happy Family day! Forget about your cellphones. Go out with your family and enjoy the day!

Resolved! incoming call for data only US roaming (1G)

I am currently in the US already and I purchased the data only (1G) U.S. roaming add on. I just found out my phone can still receive incoming call. I didn't answer it because I don't know how much would the incoming call cost for U.S. roaming. Does a...

Resolved! What's with the offer to put grandfathered Public Mobile $19 plans on to Koodo?

Hi. I got this offer in text from Public Mobile (Telus) shortly before the 14th to change to the same plan with Koodo before the 14th, less a month's charge. Then a call from a local Koodo salesperson today to tell me to switch, or face a rate incr...

Telus Motorola Moto G Play 16GB Smartphone Prepaid - $139.99 ($60.00 off)

Telus Motorola Moto G Play 16GB Smartphone Prepaid - $139.99 ($60.00 off)Saw this on redflagdeals...seems like a good deal on the Moto G Play. Since it's a Telus phone, it shouldn't need to be unlocked to work on PM.

cannot login to self serve

I need to reset one of the accounts that I manage. Please PM me so that I can send you the email address of the account that needs to be reset so that I can login

Activation failed

Porting my number out from Bell, went thru all screens but after submitting CC information got a message "Activation failed please contact us for help" I can see $0.00 charge on my CC but don't know what is wrong. Can anything be done to fix this @Sh...

Resolved! Data stopped working - help?

Hi,My data stopped working today, when I checked my account to see how much I had left, it's not showing my usage like it used to. I have 10 days left on my plan before it renews, is there a mod that can check in for me before I buy some more to carr...

Balance at 0

Hello, My plan has expired. I'm looking to change plan now and made a payment to my account to activate the plan I want. But it does not allow me to change plan as my balance shows at 0. Please help me to change the plan and activate the account wit...

Resolved! Data not working. How can I find out my data usage so far?

My account renews March 16th, but my 90 days 6 gigs plan of data apparently isn't working today. I tried looking on the self serve area and no where does it show DATA usage. Can someone please assist me. Thanks.

Resolved! Additional US roaming 1gb add on

I have purchased 1gb data US roaming add on and have used up almost all the data. Can I purchase additional 1gb block of data? Tried the self serve but it didn't give me the option for another 1gb. I can see 250mb and 500mb though.Tnx

Best way to help other customers

When customers seek help in the forums, the helpers tag a moderator in the thread, provide assistance on contacting a moderator, or both. I am thinking the tagging method is inefficient and the practice should be changed. Invariably, private messa...

Us roaming

I recently added 1gb of us data to my account. I it shows that it is active in my account settings but I cannot use it. I it will not register on any us network. I I even added the US talk text and 250 Mb plan, but it is still not working. I switched...

Resolved! Us roaming

If I get us roaming unlimited talk, does this mean I can call back to Ontario (I have province wide calling) as much as I want? Or it means that I can call any US number only ?

Refer a Friend Credit Taken Away

Hi,I received a text message stating the following:"Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details in Self Serve."However, my sister still has her account...

Resolved! Port Out Number without cancelling acount

Hi, I would like to port out the number currently on my PM account, but i dont want to lose my plan so I would like to get another number on my account after I port out. Does anyone know if this is possible? And if it is not, i have another PM accoun...

new phone not receiving incoming call

Hi new customer to public mobile. just activitaed sim card and account yesterday and unlocked my pphone today. I can use my new phone to make calls but it is not receiving calls. My old phone rings and I can still make calls on it as well. What is...

Resolved! Travelling to Yellowknife

I know Public Mobile will work whenever there is Telus Network. So far, looks like Yellowknife is covered by Telus. Questions: do I have to enable Data Roaming when using Telus' network in Yellowknife? Will there be roaming charge when using Telus' n...

"Cannot Verify Credit Card" error?

Hi, I have paid for my Public Mobile plan many times with my credit card but I am getting this message recently when I try to pay:"Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction cou...

Resolved! How long do I have to wait?

Hello community, do I get it right away after I pay for an add-on (e.g. US roaming)? Or there is a waiting period?

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