Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
tried to change plan but it just renewed the old one. i wanted 30 day/province talk/unlimited txt/2gb for $50 and it renewed the old 10 day plan instead and charged me $36 and left the remaining $14 in my account. any help with this would be greatly ...
Hi everyoneStumbled across this app that can help track your mobile data usage as well as apps that creates network connection.I find it useful to see which apps are making network connections for no reason (uninstall) but also a really nice and cust...
I can't understand why the back and forth over emails when they can't reset my login information for me the whole time. What process!
For some reason I remembered that adding a US roaming 10 days pass will start counting the 10 days once I enter the US.Anyway, now I see that it starts on purchase day.I purchased it too early, I need it to start in 2 days.Can someone from customer s...
I am a town hero now! I am not sure what it takes to be one. Am a I worthy???
I haven't used my phone for few days after ending of my previous plan so my line got deactivated.today I changed to a new plan to reactivate but I couldn't make a phone call or send/receive text messages. All the time I make a call it says "I don't h...
Like another user on the community forum.. My Account has been suspended even though AutoPay is setup and my credit card has no reason not to go through. I try to pay the balance but it says that my account already has sufficient funds when it does ...
I want to use my cellphone in england, however I heard theres no point in buying another sim card because it starts at $25 pounds per sim card. So I may as well purchase some roaming data or some kind of package if public mobile offers it. So that I ...
try to contact with the MOD, but still can't get any reply.
Just get my Public Mobile SIM active, but can't receive any phone calls. What is the problem?
Can't figure out how to download pictures ny contacts send me.
I've enough funds in my account, but why can't renew the plan and suspend my account. Please help.
I can't seem to receive or send any MMS. Using Samsung S6 and google messenger app. Attached are my APN settings.
I plan to visit the US in the near future and have the following questions: 1. Is there an option to indicate the start day of the US roaming add-on or it becomes effective when payment is made? 2. How does the US Roaming service clock start? Effe...
Although I understand the process of reviewing a members contribution on a month to month basis to determine the variable reward amount that should be rewarded, would it not also be possible to analyze the users contributions throughout a longer peri...
I looked in self serve just for kicks under my plan details, and it shows "Expired"... is that simply because the promo is no longer offered, or is there something i should worry about when it comes to auto renew next period? My PlanPick & PayThis p...
I know that international roaming (non US) is not available.So just curious, what other folks out here do about it? What's the best acceptable solution that works? TIA
So I receive an email and it gets classified as junk, and it turned out to be from freedo... ahem, Ex, Wind mobile. First I am actually surprised they (their computers) still remmember me 5 months after leaving them. And they sent me this "Generous o...
Ok have to be the guy that asksWhat the heck is up with this badge? It *seems* like it should be awarded to people who have been with Public 2 years (like me!)Yet it shows Public awarded over 20,000 members with this badge, including those who have b...
Hi,I need to gwt access to my historic calls ou historic payments of 2015, but I don't have access anymore to my account. I sent an email on 2016 but I never got a anwser. How can I do to have this documents? I need expert assistence. @Shazia_K @Mary...
So, whenever my fiancé visits me from the US, I like to give her a local SIM card so she can get around the city while I'm at work. Last time she was here, I activated a PM plan for her and it expired at the end of 2016. She'll be back again end of t...
Spent an hour on the phone to Salvador and still can't sent or receive picture messages. Set up the VPN a few times but still says no network available opr try again later to open a picture message. I have network available and have doouble checked V...
I have the exact same problem as someone else, so I'll just copy/paste what he wrote: Hi there, Just signed up for a brand new PM account. I have everything done until I received a text from PM informing me that my current plan does not have text me...
I recently change my 90 day $135 plan to a 90 day $201 dollar plan. The only change I made from the previous plan was increasing my data from 6 to 12gb. When I log into my account it shows my account as suspended and asking me to make a payment. I ha...
Samsung Galaxy s7 unlocked (Sprint)Problem: When new voice mail left I do not get any notification/indication on my phone. I can see missed call notification,check voice mail but no new voice mail indication and this is not the hardware problem I tes...
My friend has ported his phone number yesterday at 8:50pm. He can make phone call but not receiving any call yet, mod please help
Sooo... I told my dad to get my help once his sim arrived, but he decided to do it himself.... Long story short, he accidentally ported over his home phone to PM instead of his cell phone... LolI'm hoping a mod can help out with this? Not sure how to...
Hi, I bought a SIM card and attempted to activate my acount last night. I got an error message and the login page to my account doesn't recognize my email address (although I received a welcome to PM email). I have gone back and forth with someone...
If my plan expired at the end of January, and I would like to restart service. Will service begin at the time of payment, or will I have to pay for time between the end of January to the time of payment? Thanks, JL
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