Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On 22 nov 2023, I subscribe a plan with public mobile and order a simcard, before activate the service, I found myself is not suitable ti the service and ask for cancellation the shipment and unsubscribe the service, the agent told me the shipment ha...
Today I am unable to make any calls and get a verbal message from PM that I need to buy more minutes.My plan has unlimited calls in Canada, so that is strange. Data and Text are still working.I have tried to submit a 'ticket' but I have repeatedly go...
I am new here. I want to change plan from $34 20GB 5G to $34 5G 40GB after Current Subscription Cycle. but I got 2 questions:1. I knew the benefit of this change but any lost ?2. I see $34 5G 40GB plan on the 90 day subscription. Is that meaning my ...
Could you help me to switch from Bell to PM but keep my phone number please. Thanks
Hello, After finally getting through the sign up process it let me know the card was processed but there was a problem with activation. Not when I log in through website or app it asks me for payment again or to select a subscription. Any suggestions...
This phone-- Moto G 5G 2022--- Canada version PATE0008CA version is VoLTE enabled and registered IMS on PublicMobile network in Southern Alberta.5G preferred network and during call stays on 5G network.Removed old SIM from unregistered phone swap ...
I have just joined Public and I am trying to receive the verification text but it is not being received. But I am able to receive and send texts on my ported number using my new public sim so idk why it is not working
Hii set my son up with an account and cant seem to find his account anywhere, I thought it was under my account.He gets notifications on his phone,. I need to get into his account to update payment, but cant find it???
Hi there, I just created a new subscription, but it did not activate correctly. I changed my mind and will stick with koodo my old provider. Can I please get a refund? Thanks!
Hey PM, Do you remember your roots when you first started in 2010 then you were bought out by Telus in 2013? You were a low cost carrier for the consumers for ALL needs. Now you have shifted your focus on only 1 need DATA!!! And on defence mode when ...
I ported over to PM from Fido yesterday.My phone seems to work fine except I am not getting the OTS SMS from Public Mobile to finalize my setup. So, I can't access My Account via website nor app as they send the code to the phone number, but I am not...
Changed subscription plan yesterday from $34 20GB 5G to $34 5G 40GB. but when i go back to the main page it doesn't say which plan i had changed. I am now on the 90 day subscription plan, I want to be on the $34 5G 40GB. Tried to submit a ticket, end...
Not sure if this has ever been suggested to Public Mobile. I have a few family members who are on the new Public Points system. They always forget they have accrued enough points to redeem until I remind them about it. It would be great if some si...
Black Friday - an awful time to become a subscriber.Took many hours over two days.I was never asked who referred me. I even used my grandson's link. He hasn't been credited. What do I do to get him his credit. Communicating seems a mess for me.
Hello, I recently switched from Bell to Public Mobile, as the prices were a lot cheaper, and now I am stuck without a phone number and a cellphone provider. I can't even sign in on my iPhone because I can't receive messages or phone calls anymore. I ...
hi all,so i'm a new activation and used the app. i got to the activation step but it said they had issues and to contact support. i did and am waiting for a reply.in the meantime, i got the welcome email from public and used the qr code to add the ne...
Phone was stolen and i desperately need to keep the phone number it had. This is ridiculously difficult to get any help, direct communication from this company. Would appreciate any help. How do i transfer my number to a new phone? I get the error 40...
Hi all,[ 4.84 Mbps at 4pm - 133.33 Mbps @ 7pm ][[ Update Dec 10th @ 11h30 pm : Up north for funeral and tested at 234.23 Mbps, interesting, better than in Montréal ]I know my phone is dated, but how can I get anything under 50Mbps in a zone where the...
I just signed up for the $34 / 40 gig plan and ported my number from Virgin. I received all the messages and answered yes to Virgin. I got a message from PM to restart the phone to finish the process. I did that. My profile page shows the correct pho...
Help! I created an account and paid $39.09 but have not gotten service connection. @CS_Agent
I made it all the way to here and now I don’t know what to do. I know my wife had to message you to get a temp number and then test the activation and then do the transfer number request.
Hello:I tried to login to selfserve web site but always redirect to this page after successfully login by username and password. https://selfserve.publicmobile.ca/en/account/pre-activation I am existing customer, not need to activation new service, I...
Hi all, just wondering if any of you have had experience roaming internationally and using iMessage and FaceTime on iPhone. I know that PM doesn't support international roaming... does this affect using my phone number as my Apple ID? I've had instan...
Not only can I not submit a ticket, I get 404 errors, XXX errors and "message"'unavailble" errors, all because I couldn't upgrade my plan yesterday to a black Friday 4g deal that gives me an additional 10gb data for the same price as I tried to get t...
Hi my credit card expired. I registered my new credit card with a new plan. I think I've paid twice on my account. Can that be counted towards the next month bill? Not sure who to contact.
Ported into PM yesterday amid the website issues of BF and ran into complications when activating the eSIM rendering the plan useless due to not being able to get signal whatsoever. Decided to port out the same day due to these issues and unable to c...
how do I find out my change of subscription plan detail - BF $34 for 40G 5G data which is no longer available on the web site
Signed up for the $34/40Gb 5G deal like everyone else. Brought my own Galaxy S20 5G (SM-G981W), which I was using on Telus network. Running latest update, OneUI 5.1 / Android 13.I was able to use 5G network on Telus, with a Telus SIM card, and have...
I’ve been unable to activate my account, keep getting an activation error. I opened a ticket, sent a pm to CS_Agent. Does anyone have any idea how long I can expect to wait for a response?
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