Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi mods, I helped a friend come to PM last night the process failed at the last step. Phone was not working yesterday but is today. I can not logical the account and when I try password recovery I get unknown email.I sent a long private message last ...
i cannot make the payment now. MOD please contact me
Hey all, as many of you may recall, I have a vision impairment, and as a result my phone's screen readability in the sunlight is less than poor. I need to find shade, cover the phone, and squint to make out anything if I'm outside. My current phone ...
My wife has been in the Philippines for the last 3 months taking care of her father who is ill. I just got a notification that the account has been deleted. I was unaware that it would be terminated had I known it would have made a payment to keep th...
Hi guys, I was wondering if anyone knows anything about the IMEI that is tied to our PM accounts. A bit of background, I had my iPhone 6 ported from Koodo to PM, and that phone's IMEI is linked to my account I presume, through the port request. Fast ...
I recently changed my plan after my plan expired and I have payed my new balance, however my service has not been reactivaed despite My Account showing that it has.Searching the community, looks like there are a few people with the same problem but I...
Recently transferred my phone over to public mobile from Wind. It's only been about 2 weeks since I've transferred and I've experienced problems sending texts. At first it worked fine. But that was only for a day or two. My data works, and I am able ...
Hi PM so I miss you guys want to come back to PM now that I have an unlocked phone. Have SIM email for the account was ki*****@hotmail.com can't login to this account anymore.
Hey there, I wanted to switch from a 90 day to a 30 day plan. My account tried and failed an autopay today, so I made a payment to cover what the price of the new plan would be, but on the plan change page, my options are "top up to reactivate plan",...
This is my third tine renewing my plan with autopay but my credit card expired so I replaced it with my new card but this message with pops up everytimeUnable to Process TransactionSorry, we are unable to verify your credit card information, so this ...
I purchased a 1GB add-on last week when i had around 150 MB of data left on my usage. My credit card has been charged, however, I seem to be out of data on my phone. I've submitted a ticket but 48 hours is way to long to wait for a reply. So how ca...
Hi, My cell phone suddenly lost the PM service. However, I log into my account, everything looks fine. Can anybody help me? I really need my phone service back! Thanks, Eric
I was wondering if I need to shut off my data when entering USA to avoid roaming charges or does it shut off automatically?
So my account is on auto-pay but for some reason the payment didn't go through my credit card. I'm really hoping my $120 plan is still on my account. Has anyone had this problem before? Any help at all is appreciated
I had an expired credit card. I have changed it. My autopay is set to come out today and yet it still hasn't. Should I be worried?
Hey folks, Right now I'm in Michigan and had 10 day $20 US add on. Expired yesterday so I did another $20 add on today since I have decided to extend my trip til next week. I have unlimited text and calling but no 250 mb data. Charge for $20 went ...
Neither my wife's nor my account will accept either of my credit cards for payment. It was fine three months ago, what's the problem now?Why can't you set up online banking like every other company in the country? Why do I have to fight with a wall f...
If I add the coverage today would it start today or when I go out if country
How often are special plan offers done? Recently they had one with 12 gigs of data for 55 dollars. I'm wondering if PM has ever offered 9gigs over a 3 month period. this amount would be perfect for me.
Hi i think there was a problem with my credit card and my plan is gone. Can i get the same plan back if i add funds? Thanks
I purchased the us roaming data add on in error...is there anyway to fix this to purchase the Canadian data add onThanks
I am getting the following prompt today after a recent browser upgrade. It looks like PM forum logon is not secured via https by default. Any plans to change this?
Hi,I just logged into self-serve and it says that my account has been suspended. However, I seem to be able to text and call normally. Additionally, I made sure I had enough money inmya ccount for the plan renewal fee. Can a moderator please check ...
Seems there is a very good deal over at Freedom and also people on Kijiji selling permanent deal as well. http://forums.redflagdeals.com/freedommobile-freedommobile-35-off-any-lte-plan-lg-g6-only-2099910/#p27785255 We need a great promo fast !
Was down on 14th and down again on 15th 2:25 am just to update all public mobile customers looks like serious renovation in the pipeline but let's see if anyone see any changes on self serve good night.thanks
When I paid for my 3 month plan the amount that was withdrawn does not match what the cost was supposed to be. The cost is lower which is good but I can't figure out why. There is a credit on my account but when that is a few dollars lower than what ...
I have two mobile plans. One from Public Mobile and one from Zoomer Wireless. I was wondering if any of you guys know a way through which I can swap my numbers between carriers as I figured there is no easy way.The reason for this is, based on the ne...
Hi:I am new to PM but noticed an issue of inaacurate data usage in "my account". After three days my phone and two independent data trackers indicate more than 50% less than the amount PM claims I used (I wrote to a mod who says the site is being f...
I am locked out of my account tried to login and update my cc information so my auto renew continues as it expires end of this month couldnt remember my password tried to reset and says im locked out of my accoubt now
I'm happy to report that my plan renewed smoothly once again, even as the PM system was undergoing overnight maintenance this time. As before, I tried to observe as much of the process as possible to see what I can learn, though my access to the acco...
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