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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! When does the data usage get reset?

I am not sure if this question belongs to this section. It's kind of related to payment. Anyway, I have auto pay set up and my next payment date is May 14. I like to keep track of my data usage and I reset my counter once every 90 days. So given ...

Rewards not applied?

Hi there, I signed up for Public mobiel during the 12g/90 days $120 promo back in the fall. I had $6 in auto pay and $6 in refer a friend rewards. However, I was charged $117 for my next pay period. How can I get this corrected? thanks,Maninder

Public mobile self serve is down for maintenance

Site temporarily unavailable for maintenance. Please try again later.Le site web est temporairement indisponible. Veuillez réessayez plus tard.Just a heads up

Resolved! Why my Account Overview said Account Status: Plan Expired?

Hi,I had set up auto payment with my credit card already since 2016. My plan was successfully renewed every 90 days. Today is the payment due day of another 90days cycle, but when I login and check my account, I found my account status has been marke...

Resolved! porting telus prepaid and chatr to PM

Hey all, thanks for all the help and suggestions recently. I have two more friends wanting to port over to PM soon. the first is porting from Chatr I think this should be pretty straight forward (account name and number) I am however curious abou...

Where can I buy a voucher in person in Montreal? Left in lurch....

Hi All, I am quite angry, so I apologize if my first post might come across as snippy, but I feel PM really messed up here. All I want is my service back. I've already lost a day's worth of calls for work through no fault of my own, and have had no w...

Survey or Scam?

I just received this email and it looks like a scam. Can one of the mods confirm if this is a real survey? If it is a scam, perhaps there needs to be an announcement. Public Mobile Survey <publicmobile@cicicresearch.com>Today at 5:56 PMToMessage body...

Moved to Alberta, changed my address under the profile, but still have been charged 15%HST

I changed my address for two weeks under my profile, but keep the same number.....but I still have been charged 15% HST from the original province where I from, so when will I start to be charged 5% HST since I will long term stay in Alberta???

Resolved! Getting 30 day plans for visiting relatives / Friends

Hi Public Mobile. I've been on PM since November last year and I am very happen with your serivce and now I have some questions towards purchasing 30 days plans as I have family members / friends come to visit on iregular basis. I understand...

Resolved! No Data on iPhone 6 iOS 10

I am a new public mobile customer (signed up on monday) and am unable to get mobile data working on my unlocked (through telus) iPhone 6. The problem is that there are no APN settings, besides the one for "Personal Hotspot" that I can change/edit. I'...

New Knowledge Base Article - Managing your Data

Hi folks, Just a quick note that @Jeremy_M has posted a new Knowlege Base article on Managing your data: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Managing-your-data-usage/ta-p/152760 You may have already discovered it in the KB ar...

Account Locked out

I have been locked out of my PM account, and need to get in to make a payment. Please help! WK

data Sony Xperia 3 Phone

Hi I have a data plan with lots of room, My phone is a Sony Xperia 3.My data has stopped working- I can not access the internet via my phoneI can make calls. when I try to go on lineit says I am off line and tryturning off Aeroplane mode- i have do...

Need PUK code please

I am trying to unlock my phone (originally with TELUS) and it's saying I need a PUK code.

Problem Porting number Out

Hello there, I am currently on a 90 day prepaid plan with public mobile ending on may16th. Now I need to switch to Telus on a corporate plan, I have given the account number i see when i log into my public mobile account(top right drop box), but the ...

Plan Change question: New plan will cost more

I have poured over the support topics and found no concrete answer.I got the 201 dollars, 90day/Nation wide calling/unlimited text/12GB plan. And paid already with my CC on autopay.I want to change to the 216 dollar, 90day/Canada and US wide calling/...

Resolved! Cannot login - need to reset password. Have sent two support requests.

I'm locked out of my account. My password isn't working. I have tried to recover it. I answer the challenge question successfully and it says it's going to send a reset link to my e-mail but it never arrives. I run my own e-mail server on my own d...

How long for my add-on minutes to activate

I just purchased some add-on long distance minutes. It seems to have been paid (8$ charged to my cc), but I don't see it anywhere on my account details. How long does it usually take to show up/I can begin to use the minutes? Also, will it show me ho...

Problem with renewing

Hello, My plan expired about 3 days ago and I want to get a new plan from Public Mobile, but whenever I try to click the "add" button at the bottom right side after choosing my plan, it is disabled. Please help ASAP. Thanks

where/how do I buy a NONsmart phone in Windsor, ON?

where/how do I buy a NONsmart phone or old style phone in Windsor, ON? I will talk only Used one but problem free phone is OK I am 70 yo and I'd like to become a new publicmobile.ca cusotmer, I found a plan I like but I do not want to buy a smart p...

is Nexus One compatible with PM network?

found old but still functional Google Nexus One, want to activate. Anybody know if it's going to work on PM?

Resolved! I am unable to top up my account can someone pls pm me urgently

Calls/texts work fine but Data doesn't

I'm using a Samsung Galaxy S4 SGH-919V (for Wind). It seems like 4G LTE isn't supported on this phone but at least HSPA should be but I'm not getting any data. I checked all the APN settings and all that and still nothing. Any suggestions guys? Thank...

Unregistered SIM

Hi all,I recently lost my phone and I had a spare SIM lying around. I've since then changed the SIM through my account and currently using a spare galaxy S3. It was working fine for the past 2 days so far but today I woke up to unregistered SIM. I've...

Resolved! Ported Corporate number - Port failed - cannot log into the email address i created - NEED HELP !!

I have ported a corporate number, the final step stated on the top in Red the Port Failed, please contact us. I cannot log in to the email address I used to register, when I try resetting my password, it says the email address does not exist. can som...

Elections BC 1-800 not working (Today is voting day!)

I tried calling 1-800-661-8683 and it says the services not provided with public mobile. I did order the LD addon. What should I do?

Cannot log into acccount

Hi, My account is suspended because the credit card I have on file is no longer valid. I can't log in, I keep gettig a "Oops" Message regardless of reseting or account info. Is there any other way to change my Credit card? How long does it take fo...

How to check usage data for last 90 days?

Hello, How do I check how much data my phone consumed on website. I checked the usage tab it gives you minutes and data. But for data it is only showing 30mb and I am on 4GB 3 months plan. I try to use the phone but I don't get any data at all. How ...

Resolved! LG G5 bootlooping with PM sim

This is a stange one. just activated a new PM simcard and when it i put into the G5 it goes into an endless boot loop. Phone history 1) LG g5 2 months old purchased from koodo ( no boot loaders etc all orrginal)2) phone was unlocked and fido sim was ...

Can't log into self-serf

Hi,I can't log in at https://selfserve.publicmobile.ca/ I'm quite sure I know my password, but I used the "Forgot password" link anyway. Filled out my security question, got the email, set up a new password, and tried to log in again. Still couldn't ...

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