Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi thereI'm currently located in the Interior/Okanagan of BC, looking to sign up with PM for service in Vancouver. I am also on the job hunt, and waiting 3-7 business days for a SIM is too long! Anyone in Kelowna, Kamloops area (or worst case Vancouv...
Have noticed several recent service outages for people with business lines, or wanting "guaranteed" service. I have previously noted some options here but have just realized the following should be as dependable as a regular landline and is inexpensi...
Dear @Moderator_Team, My credit card changed since the previous payment.I tried making a payment with the new credit card information but am getting the Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer,...
My husband and I are on a 10-day roadtrip through the US, but we're both working as we go, so we've already gone through 1G of roaming data. When I read about Public Mobile US roaming, it sounded like I could just add another 1G of data when the firs...
I recently changed my phone and had to change SIM cards in the process. After that I broke my new phone, so I am looking to switch back to my old phone. When I tried to change back the SIM cards using the self serve website, I received the followin...
Hardware: Nexus 5 running Android 6.0.1using the stock android messaging app. Hi All, I've got 2 weird things going on right now: #1 - whenver I recieve an MMS message it comes through fine, but starts a new conversation. So if I am texting my frien...
i just signed up last night and i picked my plan and everything was great. until i tried to text. i had forgottewn to put the unlimitted texting on. so i went back and tried to add texting, but apparently i changed plans only have texting. no phone ...
I have just activated my new plan, everything seemed to be going well while activating my SIM card, but when I put it into my phone, It still seems as if I didnt put anything in it. Please help
Hello, I have been trying 3 days in a row to log in to the account area to load credits on my account, however it has always been down on maintenance. Tuesday and yesterday I tried to log in multiple times between 9pm until 12am with no luck, and tod...
Can someone please explain to me the difference between the participation names. For example: great neighbour, good citizen, etc.?
Hi there, Last time, when I wanted to port a number and create account at the same time, it had taken more than 10 days for the mods to respond to solve my issue. How is the workload of the mods nowadays? Shall I dare to port a second number, this ti...
Hello mods,Could you help with sorting out my issue with u. S. Data roaming? I did the add in via the website and paid for it. I see the addon on my account and have turned on data roaming on my phone. But after a few hours i still dont have data. Im...
this is second time ive had to do this , although i made a point of remembering what i thought were the answers to my security questions.. so i recently changed my password a couple times , now i cant sign in. when i try to do the forgot password fea...
I got a warning saying that I am almost at my data limit a few days before my cycle finished, and stopped getting data services which is fine. but my cycle started on the 14th again, and to date I still don't have service.
Hello, I had a spectacularly difficult (three-week long) time porting my number in to Public Mobile from Koodo about a year-and-a-half ago. Now, I'm having a potentially as-spectacular time porting out. My number was requested to be ported out to a c...
I have no data currently and for whatever reason I got a text message saying that the autopay date is the 19th even though on my account it says the 18th and I need my data. I've already paid for extra data before this in order to stay connected sinc...
Hi @CS_Agent, While I randomly loginto my account to check usage, and found out there is warning at the top of the screen saying:" My account is suspended". Today is not my renewal day thought, Strange eh.I just tested all my service and all work...
Hi all. This is a weird one. I am an active Public Mobile customer and have been for almost two years. I am using an iPhone 5S and have been using the same phone (unlocked from Rogers) the entire time I have been a PM customer. My SIM card is the sam...
Hi Guys, My account is suspended after the money was taken.... below is what shows up on my portal: Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not rec...
Hello @CS_AgentIf someone can please look into this odd account issue asap it would be appreciated One of my accounts is acting weirdPhone calls work, but data does not (I posted in the other thread ever since our data use dissapeared last month on 2...
Hi, So I've gone through the steps here: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3 I also did a search in the community but I'm still not having any luck. The only thing I see on my...
Hi ,I'm getting the following message in my account: Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and serv...
I have autopay setup to pay yesterday, but this morning I logged into self serve and found that autopay did not function and my account is now suspended, there was no record of autopay paying for me (no pending charges on my credit card). I went ahea...
Is any body having troubles with selfserve or having troubles with trying to get my account to load cause I'm having troubles it keep saying this page don't work selfserve.public mobile.ca didn't send data err_empty_response.
I have an account with PM and last week was in US with US roaming add on. All worked well. Returned to Ontario on weekend and today when my 10 day US roaming expired my text receiving stopped working. Data works. Calls in and out work. Text out works...
Hi manager, pls help me for the following issue, i cannot log in to my selfserve acct to change and add on the serviceACCT: 10000000******name: KATY *** pls help me to set up the acct login so i can modify and top up the acct tks.
The lucky 6 that got to participate in the discussion session with Public Mobile, could you please share whatever information you think might be useful to the community at large? I tried to sign up today but missed out.
We set up an account for my mom with autopay. Can we select which account the money comes from? Thanks
Hi mods, I helped a friend come to PM last night the process failed at the last step. Phone was not working yesterday but is today. I can not logical the account and when I try password recovery I get unknown email.I sent a long private message last ...
i cannot make the payment now. MOD please contact me
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