Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just notice ranked up to model citizen few hours agoEven though ranking won't make a difference on rewards benefits but its make us feel bit special or happy to see ranking going upThank you guys have learned alot from other ops of pm
I paid my balance to renew my plan. However my service is still not active! It has been 2 days. How do I fix this. Or get my money back?
I had to cancel a lost credit card so the autopay didn't go through. But now that I put in my new CC details, I can't pay for my service. On the transaction history, I'm not being debited for any service this period besides the 90 day pass.
I'm trying to purchase an add on but my password isn't working. I tried to reset it but it won't accept my secret answer. How can I sign into my account? I'm not sure how to contact suppory directlyThanks!
Hello,I'm taking a 2 week trip to the States in the near future. When I purchase a US talk/text/data add-on, it will expire after 10 days. However I am in the States for 14.5 days; to cover my entire trip should I purchase a second add-on 4 days in, ...
Does anyone know if there is anyway around the issue of having only 1 Canada wide number they need to call. My wife is with wind and I would bring her to PM but the jump in price to Canada wide calling for 1 number doesn't make sense. Right now it's ...
Just started a 90 day 6gb plan a few days ago but in those few days my service provider reached out to me again with a competitive plan and I wish to cancel with public and return to Telus. I am curious about options for cancelling- is there anyway t...
Here's what I have in my account: Your account has been suspended. Make a payment to reactivate your current plan. Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.Plan Expiry Da...
I have been using speakout7eleven as my emergency backup at a cost of $25/year (calls 30¢/min, incoming/outgoing SMS free/15¢, no data).But now I have an exotic plan that will only cost $1/year to maintain. How is that feasible you may well ask?It's ...
I had a public mobile back in early 2015 then I moved to other carrier but still have community account active just curious when I try to login self serve with my old account email its not letting me more likely because I don't have a active plan?If ...
Trying port a new number over to PM and creating new account along with it. Checking elegibility gives me that message and I am unable to proceed any further with porting this number over. Please help!!
Hello, I tried porting my number from Freedom Mobile and I get an error "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance." Any help? Much appreciated. @MarieHelene_L
So I filled out the fourm entered the number I was porting from freedom mobile along with all the info required.. Entered my payment info.. Submitted it and got an error saying to email support.. Now I'm connected to public mobile but can't call or u...
Hi,Even though I have auto-renew connected to my credit card, Public Mobile wasn't able to renew my phone plan. My account is now "suspected" according to my overview page. Although I have the option to "reactivate", I wish to troubleshoot why my aut...
Hey everyone, My account failed to auto renew and I can't seem to pay for my bill using my credit card. I keep on getting the message "Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could no...
A few times in a row weird things have been happening with my reception when I get a phone call.I live in a major city and my reception is 5 bars all the time (iPhone). Only when I get a call and answer it, after 5-6 seconds I lose the call because ...
This morning I tried three times to purchase the US Text/Data add-on using the credit card on file with Public. It failed each time saying that it couldn't be processed. I called my bank, who said they weren't seeing the transaction even being post...
I had $65 in my account, I made sure that I had an active credit card on for autopay. I logged on, and it told me my account was suspended, so I clicked on the "reactivate plan", and topped up to the amount needed to reactivate the plan. It didn't re...
I think it's for random send out to pm users"Thank you for staying with us! On behalf of Public Mobile, CICIC is conducting a survey to better understand your experience with Public Mobile. Please share your feedback to help us understand ...
When I first joined I opened 3 accounts. First two went through with my credit card with no problem. Third - could not verify my card so I had to use a different one.Last month I got a new card and went to upgrade and the same thing: 2 accounts accep...
I've got three accounts all with autopay. All with the same credit card. One of them says the account was suspended. This is my parents only phone so... Rather a big issue.Credit card is valid etc.. Etc... Autopaid in the past once already.Help?
Hi, 2 days ago I signed up for PM and I ported my number from Chatr late at night. I don't have any service and although the old sim is still "active" when I log into Chatr it says my account has been cancelled. But I cannot send or receive any texts...
Last night my phone had issues with connecting to the network, saying it was unavailable. I couldn't send text messages, until now. I can receive text messages however and make/receive calls. Need help resolving this issue! I'm in Calgary.
My cousin was at my home today for birthday party I had a spare sim so I setup his account from scratch he was with RogersWithout any issues took me 10 mins or not even 10 minsFirst we fill up form with referral as well then select a new number for ...
I am currently on a 90 day provide wide pick & pay plan. I get unlimited province wide calling, global texting and 12 gb of data for 90 days. I have the US and Canada 200 min long distance add on too.My question is that if I travel out of province, h...
Text and data ok
Hi, I was wondering if there are any additional charges for receiving international phone calls (for Province-Wide plans). I recently found out that the one country I would occasionally like to make phone calls to is not included on Public Mobile's l...
Hello, I purchased US roaming data only add on last night. Today when I arrived in US, I am not sure if the add on is working or not. Therefore, I tried to log into my account to check the status of add on. The password doesn't work and I tried a cou...
I have an unlimited Ontario talk plan, if I add an US and Canada long distance will my phone work in Montreal ? If no, then what do I do if I want to use my phone in Montreal or the rest of Canada ?
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