Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi does anyone know how to bulk or auto delete the draft messages that are automatically saved. I just noticed a long list of draft messages in my community account page (when you click on your icon on teh right side) not that is a a big deal for...
Hello! My boyfriend tried to activate his new sim card, but there was an error. Now when he tries to log in online and it doesnt work, when he retries to "Activate" it says that it has already been activated. I tried to call him, but he doesnt receiv...
-Have 2 lines and 2 phones.-LG G5/Moto G Play-LG G5 line has no data today. Calls and text work.-Been with PM since November without any issues on either line.-Moto line works fine. (LTE works)-Restarted LG G5 numerous times and removed and re-insert...
Oooops. I'm disabled - memory is sharply affected - and I messed up. I bought a voucher last September, not understanding that since I didn't have an active Public Mobile Account, I couldn't use it. I've since lost my Public Mobile SIM, so I can't p...
I am trying to upgrade my credit card information. I've cleared my cache, browsing history, tried incognito mode. NOTHING. I called my bank. Not them. So what the heck is going on? I want to upgrade to the $81/90 day plan unlimited talk and text and ...
I know this should be somewhere is the help, but I can't find it. Sorry, if it is.I know the US plans are 10 days in length, and start when you buy them. But when do they end? Is it 10x24 hours? The same time time of day in 10 days? Or the end of the...
Hello everyone!I would like to know if this is normal. I have a feeling it isn't because after my successful renewal 2 months ago my rewards are stuck.Autopay: $2 (should this be $6 for my 90 day plan?)Refer-a-friend: $3 (I have 3 referrals, so this ...
Hey.I am unable to activate data on my iphone 4 running IOS 7.1.2. I have done a factory reset. Researching the topic, i have been pointed to this page (http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1...
i need to know how much per month province wide + no text? 27$orprovince wide +global text? 37$ i need to use 1 month to check your servicebecause i am with chatr since 2015..signal in basement is very very low. thank you
Good day... I understand that you can suspend the service to a phone if it is lost or stolen, but what if you would like it just suspended or deactivated for other reasons? I also see there is a 90 day limit before your account is deactivated. Are yo...
Maybe lost today....canit find it , along with my sim card inside the phone, so will you guys send me a new sim card with the same number?
Yesterday, I received a text from PM that I had used 75% of my data and was a bit surprised since my phone's data measurement (DataWitness PM) was only showing 55% used up. Now, I've had issues with this app in the past after my phone restarts it sto...
I am on auto pay. I got charged $125.43 ( $111 before tax, I'm in ON) on May 22. but in my account shows the payment is $105 before tax, $118.65 after tax. I think one of the 6 dollars reward didn't apply, it happened on my last auto payment too. I a...
Hi community, below is my plan 120$/3months.I have a 1$ reward. But I read somewhere that your plan must bereward-elligible in order for this to be usable ?How can I find that outShould I pay 119$ + tx because I have 1$ reward ?thanks in advance My P...
I have noticed that I have to relogin to the community, on a daily basis or sometimes after closing my browser, ( I check the keep me logged in button). Was wondering if anyone else has this issue? running windows 10 and chrome. Anyone know How...
I was trying to call Bell support and used their 416 number 416 310 BELL because I'm still in my home province (Ontario) but it disconnects me saying I don't have a long distance plan. I had to use their 1 866 number instead. I'm currently away from...
Hi, Last week it was mentioned that the moderator_team tag was not working properly. Just wondering if that issue has been fixed and if we shoudl start using it? @Shazia_K can you please update the community?
Hi made a payment and apears on Public mobile portal but when trying to make phone call keeps telling me that my phone is not active. Can you active my phone Please ?
I bought 1 gb data and us talk and text today. The talk and text is not showing in my add one 2 calls used all my long distance today. Please help.
Hi,I posted recently I'm on the legacy date plan from November 2016. Data keeps crashing. Took the phone to apple and had them trouble shoot for hardware. All good. Apple said that the data signal keeps cutting out. Is PM doing anything about this? T...
Hi,I am currently on the plan with the 6 GB option, but then I am receiving a notification that I have exhausted my mobile data usage when I have only used less than 250 mb. I am confused as to why I am receiving the notice, and if there is a way to ...
Hi, I am wondering if people can share their experience with PM reception/service in Markahm and aurora area? I know some of you would recommend looking at the tower map but I just want to know from peoples' real life experience. The reason that I a...
Hello, I purchased a 30 day data plan for a SIM I was testing out. It expired, so I came back to renew for 90 days. I saw that my account was deactivated and needed to be "topped up". No problem. I paid 85$ -- transaction error, 0$ on my account, no ...
I paid my bill today and my plan is active but my cellphone is not working. I cannot call or text
Hi all, I just received my Public Mobile SIM card and trying to activate it in my factory unlocked iphone 6. I keep getting the attached message in iTunes.I bought this iPhone 6 (model A1549) at Apple almost 3 years ago and paid FULL price (~$800). S...
I have problem wifi my sim card.please help me i am at thé hospital nobody can reach no. Thé sim card is not supported
Hello, I am trying to register a credit card on my account, however I have been locked out because I have forgotten my password. Can you please help me attain access to my account and in addition, add a credit card to my account please? Thanks so muc...
Hey all I helped a friend port last week and they never recieved a porting sucess text. Their old telus line became disativated (no rervice) and they can get calls from fido, and PM (assuming telus/koodo, and rogers), didn't try bell/virgin. I am a...
Hello, I chane my plan yestertay to the provincial unlimited talk and I'm unable since then to make any call. I tried many number in the province. Can you help me please . The operator says it is not included in my plan. I tried restarting my phone ...
I will be going away for 1 year and I want to keep my phone number also idealy my same plan on hold. What are my best options for holding during this extended time frame?
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