Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just saw the new marketing slogan on the main webpage & had a chuckle as PM also notes their irony of no call centre and (I'm assuming here...how that helps keep prices down). I made a comment/ reply in a thread about PM & that new customers should b...
When I put in my Priv imei it doesn't work. Any suggestions?Thanks
Hi, I have auto pay set up and my credit card was charged for the next renewal yesterday. But today the account states that payment not made and account is suspended although transaction history says payment made. I even topped up my account by anoth...
I reactivated my account 2 days ago. Text and calls work, but I'm not getting any data. I've tried all the troubleshooting steps, nothing helped. I've already PM'd a mod without a reply yet. If a mod reads this, please send me a PM. I'd really like t...
I was wondering if someone chooses a 90 day plan initially when the account is opened if it can be changed at all. For example, I signed up when a promo was going on so I have the following plan:90 days12GB DataProvincial CallingGlobal Texting$120/9...
Hey all, I need to sign up someone today for the talk and text plan. but realised i do not have any spare sims, (used teh last one yeterday. If you could email me the sim number, I will pay cost of new card or have one shipped to you. Private messag...
So it looks like there is new data plans and new pricing. 3G data and bonus data plan and then LTE Plans. Check out this thread https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Price-Difference-from-advertised-to-real-plan/m-p/169014 wh...
I used the "Create Your Plan" under the Plans tab, and selected a 90 Days plan with Province Wide calling, Global TExt and 3GB data at 4G (the icon does say 4G LTE). The advertised price was $111. Advertised Price So I decided to sign up. I ordered a...
Hi,I'm new to Public Mobile, just wondering if this company has a mobile app? Would be nice to have.
Hi, there. I disabled the autopay on the 90 days plan and chanegd my plan to 30 days one (unlimited Canada-wide calls, unlimited text and 1 GB data) and made a payment of 47 CAD. I did that a few days ago while abroad. Now, when I came back to Canada...
Hi,I have Talk and Text plan without Data option and after porting my no on Public mobile I could not send picture message.I heard, I need to enable Data option before sending picture message but I am not sure after enabling Data option I have to pay...
It's now been over 24hours since I manually changed my plan and paid for it. Since yesterday, I have replied to topics, sent private messages to moderators, emailed, and DM tweeted and I have had no responses at all. My plan was due to be renewed yes...
I signed up for the 12GB plan last Wednesday and now it's been a week and the additional 6GB has not been added. I know the plan was only available until the 6th but I signed up on the 5th. I also messaged a moderator on Monday and still have not rec...
"Starting today, new and existing Fido Pulse plan customers can take advantage of an innovative new feature available in the Fido My Account app that gives them access to 1 free hour of data, 5 times a month – on top of the data included in their pl...
For some reason, calls have a ton of static and background noise when calling Rogers numbers but when I call any other provider it's clear (Koodo, Telus, Bell, freedom). I tried my sim in 2 different iPhone 7's and it's still the same.
@CS_Agent @Jeremy_M I've been waiting for a reply since Monday night. I know that the structure has been changed but I thought that there would still be some level of service maintained. Can someone please respond to my issues that I've sent via priv...
I have 30 days left on my telus contract but I plan to switch to public mobile. Is the $40/month++ talk, text and 2GB of data a regular priced plan or a promotion that will end soon?
I've sent a message to PM, but no reply. I'm trying to work on private message with @Mary_M but its slow going back and forth. I hope any of the other MODs @Shazia_K, @Val_T , @MarieHelene_L, @Simon_O can help as well as I need my phone asap for wo...
Are there any back-to-school promotions coming up? Are there any other great promotions being offered by PB in the near future? Appreciate all responses,Thanks.
I just signed up last night with PM with my new OnePlus 5 and I've followed the many guides for setting up my APN, but I can't get my data working. I get the 4G+ symbol, My texts and calls work, but not my data. Do I just need to wait longer, or am I...
Hi, I recently ported to Public Mobile. My outgoing and data works fine but cannot receive incoming calls and it goes on voice mail.
Good afternoon members.I was wondering on what to do regarding this weird issue .I received a text from PM saying that my rewards will be less because my friends account were inactive. The problem is I signed in 3 people during the last promo, only r...
Worked great since i ported over last week, today it stoppedIs it local issue.. anyone else in vancouver same issue?... is it me or PM?triple checked apn settings.. nothing wrong.. reboot.. still nothing
Hi, I setup my account today and received a confirmation email, however I am not able to login to my account under self-serve. Here is the message I receive: Sorry, your login attempt failed. Please try again. I tried the lost password but it ...
Hi all, I ported my number from Fido to PM last night. My phone calls are working. However, I just called Fido and confirmed that I am still active on their end. Is there any potential issue? How long does it usually take? Regards,
@Shazia_K @Mary_M @Simon_O @MarieHelen_L i cannot make calls despite my 200 us and canada local minutes being active
If yo u can help.me please text or email me as I have no data
Hello All, does anyone have a picture of the public mobile ad with people that are posing crossing their arms? it would have a message like "Unlimited" or "my way". these would usually be found in bus shelters. thank you
I purchased a data add on however it is not working on my phone. The add on us visible in My Account under My Plan & Add-ons > My Add-ons, but under Overview > My Add-ons its says 'You currently don't have any Add ons on your account'. Can someone pl...
I initiated port yesterday (Monday) around 8-9 AM and right away, all outgoing calls and texts from PM SIM show up as new number. But all incoming calls or texts still go to my old provider's (Speakout Wireless) SIM card. Can any mods help? I have se...
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