Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have to 90 day promo plan, 12GB, text and calling. In my online usage it says 3060/3072MB are used and I got a 95% warning via text from PM. Shouldn’t my unused data from the same 90 day billing period be usable and where’s my “bonus” GB of data? ...
Hello,I am confused a bit about my bill and just realized after a while it has been like that. So what it displays of the rewards I am recieving...$120 plan -$3 loyalty-$6 autopay-$3 referafriend= $108 But on my bill I see that I paid $124.32? Am i m...
Hello, I referred a friend a year ago, and the refer a friend discount was applied at the time. However, I checked my account today and the discount is no longer applied despite my friend's number still being listed in my rewards section. Is there ...
Logging into my profile, I cannot view my plan details (or even update it). How can it be solved? Thanks Overview pageAfter clicking on Plan Details
My account is up to date and good to go. But my phone only works on wifi. I even bought extra data. I recently just started a new 3 month cycle and can’t use LTE DATA. Please help
Hello all! I do not regularily delete my inbox or sent box, but when I have a bunch of them, because I wait so long to do it, I keep forgetting how it happens. Luckily, I was moving my mouse around the screen like a mad man (or a very active child), ...
Hi I changed my plan today, I paid for unlimired text messaging and unlimited call in the province. But every time I try to send a message it says that I have to update my plan and include text.
Hi there My data has not worked for 3 weeks. My account is current, nothing owed. I have rebooted / removed SIM / I have also checked the APN settings...they are correct. Not sure what to do now to fix this problem Thanks
Hello fellow PublicMobilers, I have a question which is in regards to retriving data from a filp phone. CAN all the text messages, contacts, and photos be retrived from such a phone? I have that same free SIM card of a few years back and only need ...
So if I and my wife (both with PM) buy the US Talk only add on,1) Will we able to call each other?2) Will I be able to make calls to Canada?3) Will my long distance add on still work to call other countries? Tried search the forums, but couldn't find...
Greetings, I'm trying to determine if I can make phone calls to the USA but I'm having troubles accessing my plan details page. After navigating to My Accont and selecting the "Plan Details" or "Plan and Add-ons" options I recieve a Generic Error sc...
Payed bill on Nov 3rd and restarted phone several times, no data at the moment. Please help need Data to call my Wife overseas, ASAP. Romani Iskander 416-xxxx-69xx
According to PM, multiple clients were affected two days ago when we were getting a "Sorry. We cannot complete your call. You don't have active Long distance add-on...." message. It was really annoying, we are relying on communications so much, espec...
Hey everyone, I'm having problems determining what phone number I have called, and it used 1 or 2 minutes of my LD addon, as I only have ProvinceWide calling, and a 200 LD addon. Within the last cycle, I've noticed my LD usage has increased from 2/20...
Hi, I just noticed yesterday that I can't make any outgoing phone calls. Is the calling outage issue reported on Monday November 6 still not fixed? @Jeremy_M please can you or one of the other mods have a look at my issue. Thanks.
Bonjour je viens juste de m'abonnner, le 6 novembre j'ai payé mon abonnement à 75$ mais l'argent n'a pas été débité de mon compte (carte débit mastercard) et mon numéro de téléphone n'est toujours pas actif, le 8 novembre je décide alors d'aller m'ac...
I just activate my account. The problem shows up when I switch sim card. I have unlocked iPhone 6s. Can't pass this massage
If any community members are curious, October's Community Rewards have been added to accounts. Good job, as always, to all regular contributors. I imagine that Public Mobile will be making an announcement about this shortly.
HOW THEY WORK I RECORED BUSY AND WHEN MY PHONE IS BUSY NOT PALY YOU KNOW HOW ALL DEFRENT GREETING WORK?
MY FRIENDS SAY SOME TIME THEY CALL ME SAY THIS NUMBER NOT IN SERVICE
My sister got this message from Freedom Mobile: "We're excited to tell you, we've added LTE on your existing plan! All other plan details stay the same. Restart your phone for faster data bit.ly/2lVlfYa" This is a very smart idea. Freedom Mobile will...
My cellular plan is paid for by my company. Can I opt to pay more on a plan, and/or sign a 2 year contract to receive a phone at a subsidied price? Is Public Mobile going to enter this market in the near future?
I just set up a new phone with PM today and was only originally getting 3g. I followed instructions I found here to set up the APN and I am now getting 4g but no LTE. Im living downtown Toronto so surely I should be getting LTE. The phone I am using ...
Hi Moderators, I noticed on my plan I am paying $76 every 90 days mean while its suppose to be $60 for 90 days. please help, Thank you.
Plan on being in the USA for a week. Are you able to make calls and text in the USA with the addon?
I've been using public mobile for a year now with no issues. I went over my data on my last cycle (I'm on a 90 day cycle); and did not have data last week. I'm on auto renew and got my data back on Monday (yesterday) as the auto renew took payment ...
How long does it take to unlock the account?
Hello: My telephone recently stopped working so I changed from a Samsung s4 to an LGx power. Since putting my SIM card into the new phone, I can only make and receive phone calls. I can no longer access any of the other services associated with my ac...
It’s been few hours now since I contacted moderators last evening to let them know about my issue. After porting my voip number from comwave I can’t receive any call.but still no answer or solution.
Trying to change plan from 120 to 30 days. When I click on a Data plan opton, the selector remains on 'No Data', but the price changes. The plan details section does not say anything about any Data, just the other options I selected. The price chan...
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