FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12759 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23980 Views
  • 183 replies
  • 26 Bravos

Locked out again... Cant get into my plan.

This same service which keeps locking me out of my account, which is the reason I wasnt able to get the 12 GB plan when available and even though I sent messages to moderators about it, they never gave it to me, has struck again. Locked out of the ac...

pwrdesign by • Good Citizen / Bon Citoyen
  • 1346 Views
  • 18 replies
  • 1 Bravos

activation problem (from Freedom to PM)

Hi,In 6 July, I ported from Freedom Mobile to take advantage of the $40 offer. All the activation process completed, but error in last page and requested for contacting the help center. Today I received an email that my account is activated but I can...

mehran by • Good Citizen / Bon Citoyen
  • 551 Views
  • 4 replies
  • 0 Bravos

$258 instead of $138

Hello.  I have activated my sim card today. I chose a package which costs $120 (+taxes) per 3 months. When I tried to pay, I got an error message (something like “auto pay failed”). I tried once more, on the same time I tried to activate auto payment...

kvazi17 by • Great Neighbour / Super Voisin
  • 463 Views
  • 1 replies
  • 0 Bravos

Resolved! international calls is not working

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a...

Slinxci by • Good Citizen / Bon Citoyen
  • 2638 Views
  • 7 replies
  • 0 Bravos

Resolved! What's the current turnaround time looking like?

Just curious what the approximate turnaround time is for help requests?  I ported my mom's number over on Wednesday night, and everything except incoming calls is working now.  Sent a message to the mods about 28 hours ago, and still not fixed. @Mary...

WearySky by • Deputy Mayor / Adjoint au Maire
  • 1853 Views
  • 22 replies
  • 1 Bravos

Resolved! Two lines from Freedom mobile

Hello, I did port two lines under one account from freedom mobile to get the promotion on July 5th. My first line worked like a charm. When I did the second, no warning, no error but activated the sim card without any plan attached but did charge cre...

tafnzart by • Great Neighbour / Super Voisin
  • 3095 Views
  • 4 replies
  • 1 Bravos

Resolved! Activation Error

I am setting up a new account for one of my children and I get an Activation Error at the final step. this is a new SIM which I ordered on my credit card and just received.   The Activation is rejected when I submit and the tool complains about my cr...

ianhawes by • Great Neighbour / Super Voisin
  • 910 Views
  • 5 replies
  • 1 Bravos

Resolved! Public Mobile Payment screen will NOT take my credit card

I bought 5 SIMs, and successfully activated 2 of them with my credit card.  I have tried literally dozens of times to get one of the other SIMs to activate and it always fails saying there is something wrong with my credit card.  I have tried every t...

Leanne by • Good Citizen / Bon Citoyen
  • 1781 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting my number from FM to PM

I had signed up for and revived my successful activation email yesterday afternoon and was just wondering what my next steps are to get my service up and running on my phone. This is because my android phone has yet to get any service even with the a...

Danoishan by • Great Citizen / Super Citoyen
  • 1098 Views
  • 11 replies
  • 0 Bravos

unlimted provincial calling+text for 81$/90 days

hey, i was wondering what the price of this plan will go back to? i have some friends that would want to switch over for this because they dont use data but they wont be able to until after july 12 thanks

ba14ii by • Great Citizen / Super Citoyen
  • 410 Views
  • 2 replies
  • 0 Bravos

Help!

Please help!I just signed up for the $111, 90 day plan, with 3gb of data/month, with provincial talk and no text (by accident).I forgot to select the unlimited international text option and Canada wide talk when I set the plan up. I tried to add it a...

Plumb by • Great Neighbour / Super Voisin
  • 530 Views
  • 3 replies
  • 0 Bravos

Welcome to Public Mobile (to all former Freedom Mobile customers)

Good Morning, Now that the FM to PM promo is over, I just wanted to say Welcome to Public Mobile to all former FM customers. I know that some of you may be experiencing some issues with your account or service and it may seem difficult and frustratin...

Mana by • Mayor / Maire
  • 862 Views
  • 5 replies
  • 5 Bravos

Invalid Sim

Hello, I had a problem setting up my account because it was stuck on the payment processing page. After it loaded, it said there was a problem setting up the account so I went ahead and redid it. However, it is now telling me that my SIM card number ...

mansi0608 by • Great Neighbour / Super Voisin
  • 1674 Views
  • 5 replies
  • 0 Bravos

Long Distance Add-Ons

Hi,If i add Long Distance minutes, does that charge my account once?  Or will itcharge every billing cycle as long as I don't cancel it?thank you very much! 

pm1 by • Good Citizen / Bon Citoyen
  • 621 Views
  • 2 replies
  • 0 Bravos

Resolved! Freedom Mobile Customer - Forgot to add text in plan

Please help!  I just signed up for the $120, 90 day promotion Freedom Mobile Port Plan which offers 4gb of data/month, with provincial talk and international text.  However I forgot to select the unlimited international text option when I set the pla...

teasingfish by • Great Neighbour / Super Voisin
  • 1180 Views
  • 6 replies
  • 1 Bravos

My account has been suspended.

Hey guys, I need a little help: I signed up for the 12GB for $120 plan by porting my number over from Freedom mobile. Everything seemed to have gone smoothly except now my account is suspended. When I log into my account the following message shows u...

WCannon by • Great Neighbour / Super Voisin
  • 3952 Views
  • 5 replies
  • 0 Bravos

Resolved! international calls is not working

I have 400 minues long distance add-on, and tried to call my grandparents in China, I use exist code+ country code+ province code + fixed line telephone number. There is always a error, I can not call fixed line telephone. but it works, when I call a...

Slinxci by • Good Citizen / Bon Citoyen
  • 1473 Views
  • 16 replies
  • 1 Bravos

2Hours Left for FM Promo..need a sim?

Ill be awake for the next few hours - South Mississauga - and I have an extra SIM. Cost 5$ lol Thought I would offer to anyone stuck waiting for a SIM to hit this promo and get off of Freedom... PM me.

Gimli by • Great Citizen / Super Citoyen
  • 612 Views
  • 4 replies
  • 2 Bravos

Resolved! Temporary call center

May I suggest Pm have a daily 2 hour temporary call center to at least leave a voice message during these promotion days especially the last 3 days. We could call in and leave a call back number to fix issues.

guinness22 by • Great Citizen / Super Citoyen
  • 1376 Views
  • 7 replies
  • 1 Bravos

New Activation Problems

I just recently got referred to Public Mobile by my son and transferred my TELUS Mobility number. I chose the 90-day option with unlimited province-wide talk and global text, with no data. The total price quoted was $81 before taxes. I enabled auto-p...

Mapua by • Great Neighbour / Super Voisin
  • 556 Views
  • 3 replies
  • 0 Bravos

Resolved! wrong freedom plan

hello I activated my sim and plan eariler today.I message some of mods already. I just ported from freedom and I wanted to get the 90-day promotion +6gb data.My account says I paid $120. I checked afterwards and now my plan is incorrect. Its currentl...

immortalt by • Great Neighbour / Super Voisin
  • 506 Views
  • 2 replies
  • 0 Bravos

Certain phone numbers of friends not getting my texts

@CS_AgentWhile most of my contacts seem to work, a few of my friends are able to receive my calls but not my texts, and vice versa. One of my friends is on Freedom Mobile, and since I recently switched, I thought might have something to do with that....

marmstrong by • Good Citizen / Bon Citoyen
  • 509 Views
  • 2 replies
  • 0 Bravos

Spare SIM Card in Calgary

Hi Friends, I have atleast 6 sim cards which  I got for my friends ended up not using it. If anyone wants, PM me. Thank you PM & memebers. 

prasprime by • Great Citizen / Super Citoyen
  • 341 Views
  • 1 replies
  • 1 Bravos

Resolved! Unlocked your cell phone !

People when switching over to new cell phone providers your phone should be unlocked!! Some cell phone providers will unlock for small fee but this December it's free of charge with your cell phone provider...Not all cell phone providers will work wi...

Ottawatech by • Good Citizen / Bon Citoyen
  • 618 Views
  • 1 replies
  • 1 Bravos
Labels
Copyright © 2024 Khoros, LLC
Need Help? Let's chat.