Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported a phone from Freedom to Public, went through fine, even if there was a few days I was without service that I'd paid for. Whatever. I ported a second phone, this one got all sorts of messed up. No confirmation of a successful port, after the ...
Incoming calls not workingI activated over on Monday night and the phone is still not receiving calls - or text massage. Not sure if this is an incomplete port, or if the account is set to not ring. I have checked the phone and it is not set to "Do...
Good afternoon, sorry for capital letters but I am really disapointed as a customer we had the same issues with this company in the past I been trying by phone now is day 7, nobody knows what to do, I have been trying to reach someone in this comunit...
Any idea when these issues are going to be addressed? I have no way of knowing at all as to how much data I've used in the current billing period. When I go to the "My Plan & Add-ons" tab, I see the following (see attached screenshot). There's no inf...
Hello,This is my first post on the PM forum. I'm considering buying an LG G6 H870DS from Hong Kong and was wondering if it will work on the PM LTE network. I found a good deal on the phone but if it does not work I'll have to settle for a North Ameri...
Can you Believe it the longer you stay with public moblie the more you'll save in the long run. Every year you will save money off your 90day plans it's the best value for your money and we all know money is great when you can save cash to enjoy on t...
I ported my number over from Telus but my phone is not working. No calls, texts, data etc. I phone alternates betweek LTE/4g/No signal/Some bars. It keeps going through that cycle unless wifi is on. I did recieve a text message from kodoo saying my t...
So I just signed up with PM. I ordered a 12GB over 90 days option. Then realized my mistake and that I need to add some texting and calling. I tried to change my plan but keep getting an error about verifying my CC. Which doesn't make sense since 2 s...
Hopefully all freedom customers transferred over to public mobile before deadline ends tonight at midnight.Great service for a awesome price 90days plans are where it's at!
I've been with Public for a month now and got my reminder to top up. I did this 3 days before the month expired. Today I get no data and a zero balance link. I'm also being asked to sign into the Public Mobile wifi network. I show Available Funds: $5...
Hello, I am a previous freedom mobile customer and have successfully signed up for the $40 for 4gb/ month plan by submitting the 6gb for 90 day plan. According to the disclaimer on the promotional page, it stated that I had to do that in order for th...
Anyone do the new update to the Nugaut OS....i think it sucks.
Hello, I have a 2-part question: 1) is the OnePlus 5 is compatible on Public Mobile? It doesn't recognize the IMEI but I'm wondering if it can still work. 2) Is there a way to test it? I have a SIM card, just haven't activated it yet. Can I activate...
Hi Guys, It's been over 24-hours since I tried to do a port in from Freedom. The promotion ends today and nobody has gotten back to me. I tried for over an hour to port in, this was two days ago. I still setup my account as per another post I chose...
I ported my number to voip.ms but still had time on my account, can I either get a different number and use the data connection or at least get the time i had left credited back? No service for 2 days.
Hello, I was wondering if I could get an invoice from Public Mobile that shows my name, phone number and billing address. I need one for some important legal reasons and looking through the self serve settings it doesn't look like anything would fit ...
I just did an update on my "Asus Zenfone Max 3" from the Marshmallow OS to the Nugaut OS.I cant seen to use celluar data on my fone so checked my account and it says data all use up,i had about 1/2 gig left.Maybe the update used my cell data but i di...
As the title says, I was texted that one of my referrals is cancelling but I double checked with the 3 people that I referred and they are not leaving public mobile.
My US roaming recently expired and since then it seems that I can't receive incoming texts. I can receive calls, and and send outgoing texts but I can't get any incoming.If anyone has any info on how to proceed I would forever be indebted. Thanks in ...
I forgot my password and tried to reset my account multiple times. I only get the reset email several hours later. By the time I get check my email, it's expired. Now, it says I'm locked out of my account.
I've searched the forums a bit and can't find a definite answer. I have province-wide plan in BC but want data in Ontario, for at least 3 days. What's the correct add-on to use? Text/data would be nice, but just data is essential. Thanks.
Hi everyone, just wanted to share my experience with transfering from FM to PM. I have been able to port from FM to PM successfully this morning without a single hitch! After seing a lot of people having trouble, i was hoping i would be lucky and not...
HiMy plan shows $10 per 30 days with no includings after I activated SIM card and chose plan yesterday. When I tried to change my plan it showed it would take a month to change. I don't know why my plan was automatically changed to no includings. Ple...
Are any exiting customers having trouble loggnig in? my login fields are autofilled and usually work. i am currently unable to login. i tried a different browser and manually entering the password with no luck. just wondering if anyone else had ha...
I still had $141 in my account, but I can't use that money to pay my $81 bill, still ask me use credit card or public mobile vout to pay my bills, never had this issue before, if I don't pay by credit card or voucher for it, my account will expire in...
I just switched over from Freedom Mobile last night, but after entering all info and during the activation, i noticed the pm website had broken html code on the screen on confirmation. I just clicked on Finish and confirmed my credit card was billed...
I have the same problem with these two guys. There are the links.https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activated-SIM-and-tried-to-port-Got-o...https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Cannot-receive-call...
I ordered two SIM Cards in order to switch my father and I from Freedom to PM. I ported my number over and activated my SIM, but when I went to do the same for my father's, it says in red that the porting was rejected by my Old Service Provider. Now ...
Just want to welcome all x freedom users who join public mobile including myself.I know there's been lots of issues related with porting,wrong plan,missing calling,texting,And data for some user. But things happen at beginning. Part of a life. When t...
When do we usually get community rewards? Any idea
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