Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I registered my Public Mobile (PM) SIM card and was able to finish and complete payment, but when I tried calling and using my phone with the PM SIM, there was no service. I didn't receive a confirmation email after payment and not sure if payment we...
Hello - First let me get my frustration out of the way and say this process of communicating with PM via messaging and email is totally nerve wrecking! I sent two direct messages on Friday to Mods with no response to date (I understand they may be ov...
Posted on Friday, no replies to that thread or replies from 2 mods that I PM'd Late SIM After 15 days I emailed PMI customer service to report the SIM never arrived. Next day it appeared. I'm unable to register the SIM on self service. June 12th...
I have been on a 6GB 90 day plan with Public Mobile since the beginning of this year. Do I get the 6GB bonus? @Shazia_K
Ever since i ported in my phone number, i cant make or receive calls. If i try to make one i hear an automated 'talk is not included in your plan' and i know for a fact it is. All incoming go straight to voicemail. I have tried power cycling, removin...
Hello Everyone, If anyone has spare SIM card, looking to get one as want to get the Freedom promotion before it expires. Please PM me. Live in Toronto area. Thanks
Hi I made a mistake on Friday. I need a refund, no data has been used. I need to change the 3Gb data plan for 90 days to a 1Gb add-on. Please adviseThank you
Hi,I just ported from Freedom to Public, but currently am unable to receive any text or calls? Furthermore, I am not seeing the bonus 6GB of data on top of the selected 6GB plan? Please advise, Thanks!
Hey guys,I'm just beginning to port from Freedom to Public, but upon selection of Plans&Addons, I am given a total of $186 instead of $120?Any help will be appreciated!
This is a simple topic that offers freedom people or anyone else wanting to profit from the promotion and their online order cannot make it on time of the deadline.If you have spare SIM cards please leave a comment with your location (city) and area ...
I just got promoted to great citizen.Assuming it's a good move. ?
@moderatorname i am on the $120 for 90 days plan but am unable to use my data. why is this the case? after roughly a week into my plan, the data went away. i was not excessively using my phone during that week and do not feel as if i went through 6g ...
The payment part not working i tried all the methods for the verifying your card issue even msg the public mobile on twitter and methods they gave me still didnt work, i still get the error msg , unable to verify your card been like this for 2 days!
Is there is any mods online please inbox me. Went to activate a new son for a new line and I set plan to be 42 and for some reason it default to 10 thabks
Just an another update i don't even have to contact mod. And 6gb bonus already added to my plan within 48 to 52 hours. Just updating my fellows user, don't panic or worry about data bonus it will add on automatically.So far everything running smoothA...
when I was still on FM I use somewhere between 750 mb to 1.5 GB of data, then at the end of the month, my bandwith usage would resets back to zero. Will PM be also resetting my data usage back to zero next month or is it every 90 days?
Hi there, It seems I am only sporadically receiving text messages on my Samsung Galaxy S5 - can someone from PM help me look into this? Thanks.
Hi, I'm trying to activate my sim card, I'm using Internet Explorer on a desktop and quadruple checked each part of the last form for payment and each time it does not work. I called AMEX and they said that there was no shown attempt to charge anythi...
I can't access my self serve account because i seem to have forgotten my password and the answer to my security question. I need help, Can someone please assist in getting my account back so that i can Access..
I was a freedom customer and was trying to activate the promo plan. It has been a week already and my 6gb promo isn't added. Can you help? my acct# 1000000xxxxxxx
Hi,I ported over from freedom mobile on Wednesday and have had no cell service since. No calls, texts or data. I've emailed moderators and tagged them in community post. Does anyone care? OR DO I HAVE TO START MAKING A SCENE?
I have ordered new sim card, just wanna to know how to stop service at this moment?thanks
I emailed 3 days ago trying to fix my disconnected phone and recieved an email response including the line, "you can expect a response within 48 hours". 72 hours later, no email. I am curious if there is even a team to respond to these emails, or if ...
I am unable to receive text or make local calls when I try to contact public mobile it doesn't work either. Says It's a long distance call.
Hey Everyone,So i already messaged the Mods but no one has gotten back to me (over 24 hours now)But my father is attempting to Renew his Account (3-month plan) and his credit card has Expired. When we attempted to Re-Add it to the account, it keeps D...
Has anyone managed to get an IPv6 address on Public Mobile (LTE)? Doesn't look like using IPv6 (or IPv4v6) on the APN works yet (sb.mb.com and isp.mb.com don't have IPv6 addresses). So far I've only seen IPv4 NAT (10.0.0.0/8, 25.0.0.0/8, and 100.64.0...
I have been waiting without a phone for 2 days now because of the so called glitch with the freedom promotion. The mods have not replied to me. I am ready to go back to freedom if I do not hear something from somebody today.
Hello guys, Good morning. I ported from FReedom yesterday and I find that my account still shows 6GB booster instead of 12GB. I have messaged Mods 12 hours before , but no response.When will the mods get back and this will be corrected to 12GB in ...
Mississauga near Creditview and Eglinton. Will only text back one person. btw my son got a free freedom sim in Meadowvale town centre.Text me at 647 571 8949John
Does the moderator work on Sunday?
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