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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Voice Mail

Which is the "correct" number for voice mail in Ontario?

Hi, my 20 us roaming only had call and text , but no data

Hi guys,i purchased 10 days $20 us roaming plan which include call , text and 250 mb data.However it works only for call and text but not data.Please help

Organising some resistance--fighting for ourselves and other Canadian consumers

I realize we've all been punched in the gut recently by PM's move to either drastically decrease service or to drastically raise prices--what can we do as a community to fight back? I have made an online complaint to the CCTS(https://www.ccts-cprst.c...

Re: How do I contact Public Mobile?

Hello, I would like to open a new acct with public mobile since my old number was deactivated. I can no longer sign into my acct either... so not sure how to make it work? Please help! Thanks

I don't see my 6GB promo add

I don't see my 6GB promo add on after transferring my Freedom Mobile account to Public mobile during the promo sale

Add-ons

I paid for US talk add-on by adding $8 to my account before travelling to US between July 7 and Jul 11. I could not use it. It kept giving me a message that I need to add $ 10. I am not sure why the US talk did not work as per Add-on plan. Please hel...

sent SMS not being delivered to international recipient

I'm sending SMS messages to an international phone number (+90 505 ...). Delivery to that number used to always work. Neither side changed anything (phone, sim, settings, plan) but now no SMS to that number ever gets delivered (although on my side it...

Data speed using add-on with just calling/texting

For all you minimal data users out there, combining a data add-on with calling, texting, or calling/texting plan provides full LTE service. I have personally tested this with a calling only plan. NOTE: data service was initially the capped LTE but c...

New Customer / User: can't log into self serve

I recently a 90-day talk and text plan. I put the sim into the phone and I'm getting bars but when I tried to call or send texts it wouldnt work and would say my plan doesn't have that feature. It won't let me log into self serve either with the same...

I paid for services and I have no data?? Trying to get a response since Friday

Can someone from this company actually help me???I have have paid for my service since July 12th. My text is lagging and I don't have data access. The person who responded to my messages. It has been 3 days and he doesn't read my replies. I am furiou...

iPhone 6S - Data stopped working and no LTE since going on plan

Hello, So my girlfriend who has an unlocked iphone 6s recently switched over to PM and we've been noticing this past month she's been using her data on the 3g network rather than the LTE network instead. What are the iphone settings we need to chang...

Help

No mod has repliedHow can I get my problem fixed?

Double charged

Hi I just changed my plan from text only to talk and text , my plan is up today when I made the change they charged me for my old plan plus my new plan, how can I get this southed out ?

Why PM moving backward ?

The promise of 5G technology starts with ultra-fast connections up to 40 times quicker than 4G, but a more subtle benefit is the concept’s signal prioritization that would give a message warning a self driving car of an impending collision, for exam...

I'm out of here

Due to the number of threads with foul language, constant arguments, and bashing of PM, I'm no longer going to participate in the forums on any kind of regular basis. this USED to be enjoyment for me coming here, and it no longer is.

"Reactivate Current Plan" doesn't work?

Hey guys, so my account got suspended a couple of hours ago because I wasn't able to top up on time (on top of the maintenance). Therefore, I topped up $50 to reactivate my current plan. But nothing has happened and I now have a $50 balance. What do ...

new to PM

I switched to PM yesterday. Everything seems to work almost OK . I am using the home line with the Phone Power company. This line is using VOP (internet) ttechnology very much like Vonage. When I try to call from my home phone to the cell phone...

no internet on my plan

Hey Guys, just a few days ago my internet stopped working on my phone. Thought I had used it all up but im in my new billing cycle and I don't have internet yet. Can a mod check it out please ?

Resolved! Can't get voicemail to work

The voicemail keeps telling me to make a passcode 4 to 15 digits followed with the pound key and I keep doing it but it's saying it's not correct. Is there something I'm doing wrong? @Shazia_K

Seeking data without expiry

I purchased a SIM card online and now have it, but the prices are higher than my former carrier. Freedom mobile charged me 30/month per month for unlimited talk, text and data, but you guys would charge me $33/month for just 3gb data for 3months. I...

paid for three months but only need 1 month

Hi i have an account which expired on the 14 ,i lost my credit card and was hoping to have a replacement on the 15,which didn't happen ,so i added a diferent card and by doing that i inadvertedly renewed my three month plan,which i dont need because ...

Resolved! Samsung Galaxy S5 to LG G4

Anyone has or experienced the G4 with PM.Unfortunatly I have to give away my beloved Galaxy S5 , to my father and I didnt want to spend much on a new ridiculous expensive phone with almost nothing more extra so I went with the G4 for now as it still ...

Number porting

I need public mobile to complete the porting

Help

I receive my Sim card registered online paid for the package online and no activation email was received and now the phone is not active and I cannot sign in and I cannot reach anyone can you please help me and tell me what to do

Phone plan.

Hello,My name is Matti. I had recently topped up my account with a sum of $76.00 and decided to change my plan to something more simple. I then changed my plan to the option of 90 day pass, with unlimited Canada wide talk without data and it charged ...

want to change price plan

so I have no net left I want to change to the 18 gb over 90 days can I change it or do the mods have to thanks

A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

The changes announced yesterday and the ridiculous price increases are a craptastic disgrace to the company and a betrayal of the community that supports it. There is no longer a reason to support this company--Public, you were supposed to be a disru...

Resolved! Upgraded Plan

Hi!I upgraded my plan 3 days into a new billing period, but it would appear I have been charged twice for the same time period. My former plan ($111+tax/90-day cycle; renewed/paid on July 11, 2017) was upgraded ($156+tax/90-day cycle; completed on Ju...

options and what i got

i set up for unlimited talk and text for ontario no data for $90 plus tax..paid for it...then got a text saying i'm not setting up for texting..have emailed pm a few times and get no response...leaves me just irritated as if i try to update my servic...

Resolved! SIM Not Supported

Had Rogers unlock my phone yesterday. Apple Iphone 5. - wiped my phone, restarted. restored. - following the unlocked procedure from Apple.- - got a text at one point saying the phone was unlocked.from Rogers - signed up for PM. - tried to put in new...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Voice Mail

Hi, my 20 us roaming only had call and text , but no data

Organising some resistance--fighting for ourselves and other Canadian consumers

Re: How do I contact Public Mobile?

I don't see my 6GB promo add

Add-ons

sent SMS not being delivered to international recipient

Data speed using add-on with just calling/texting

New Customer / User: can't log into self serve

I paid for services and I have no data?? Trying to get a response since Friday

iPhone 6S - Data stopped working and no LTE since going on plan

Help

Double charged

Why PM moving backward ?

I'm out of here

"Reactivate Current Plan" doesn't work?

new to PM

no internet on my plan

Resolved! Can't get voicemail to work

Seeking data without expiry

paid for three months but only need 1 month

Resolved! Samsung Galaxy S5 to LG G4

Number porting

Help

Phone plan.

want to change price plan

A Craptastic Disgrace--Where is the Public comment from Public Mobile's CEO?

Resolved! Upgraded Plan

options and what i got

Resolved! SIM Not Supported

Issues related to a payment card expiring very soo...

Is it impossible to close one's PM account?

Just switched to Public from another carrier - not...

eSIM

Can't pay