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account suspended, then i made payment online, status became active but the phonestill not working

account suspended, then i made payment online, status became active but the phone is still not working. I did restart the phone and insert the sim card again. It doesn't help.please advise

The site won't let me pay for my service. Please Help

I'm trying to pay for my account and I keep getting a message that says "Unable to Process Transaction  Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged...

US Data Add On

Hi, I want to purchase the 10 days US data roaming add-on, I will only be in the state for 3 days, wondering will the unused roaming data be carry over as regular data (understand is only good for 10 days) Thanks

I received confirmation mail, but still can not use my phone

Hello, Public mobile. I ported my fido number to public mobile at 2017,Aug, 01, 6:00PM, I paid money by credit card, and received the confirmation email. But now I can not use my phone and can not login into the self service account. when I try to lo...

Be thankful for what we have from PM

Just a good read https://www.recode.net/2017/8/2/16069642/verizon-att-tmobile-sprint-mobile-customers-slow-speeds-unlimited-data-plan

Share Your 3G Real World Experience

Wondering if anyone that has signed up on a 3G plan is able to share their experience so far? Maybe share some real world speed tests?The 3G offering still doesn't make sense to me. All PM has done is remove one of their biggest competitive advantage...

Help.@mod

I paid today wanted to change my plan and now i hv no service

Suddenly no Data and cannot make calls. Asks to call *611

Hi, I've been using Public Mobile for almost a year now and it just suddenly stopped working today. The "amount due" is $0 on the website so it doesn't seem like there was a problem with the payment. Even if there was, Public Mobile shouldn't stop th...

autopay confusion

i'm a little confused and worried about autopay and how it works, it comes right off my debit visa? or i have to top up my account on line at public mobile? more info greatly appreciated, i'm a new customer !

Plan problem

Allo good afternoonToday i paid 120$ fr 90 days but its not working since this morning

Fraud Alert! Why was my Thread deleted!

This is my offical thread which was deleted, not sure why they deleted my thread but I have created another one. Pleaes help me guys!   Fraud Alert!Hello guys my name is Osama and I have 4 lines working with public mobile, all in my family.So one of ...

Fraud Alert!

Hello guys my name is Osama and I have 4 lines working with public mobile, all in my family.So one of the account =========== didn't make the payment for 3 weeks and the account got disable. When I tried to log in the website it's saying,  "Sorry ,yo...

Data is not working

Today was the day my autopay was to go through, but the money was not in the account. I assumed my data was not working due to needing to reactivate. However, when I got home, I noticed that my account said I had a balance of $29.00 (do i owe this or...

Issues with registered e-mail

 Hi!I registered with my email:abc@gmail.comI later changed it to hello@gmail.com now i can login wiht hello@gmail.com, but public mobile still sends emails to my abc@gmail.com !! long story short, abc@gmail.com will be deleted soon and i wont be abl...

Plan doesn't work after payment

I renewed my 120 days today but my phone still has no data. How come?

Problem with new account- oops something went wrong

Hello. I set up my account a few days ago and everything seemed to work. At the end it showed an error message that said "ooops something went wrong. email us to get your account working". I got an email confirming everything and it looks good. My si...

Account suspended

So I topped up my account twice and my service is still suspended. Very hard to get a hold of customer service like always ...

talk or text is not included in my plan

They are saying talk or text is not included in my plan. So I should go to self serve to make changes. I can't get into my account because my email is invalid. I spent $30 on the plan and I cant use my phone

Processing Payment Issue

Hi Everyone, The other day I had to get my credit card replaced and I updated my file about 5 days ago with a new card number. The auto payments were not able to withdraw from my new card for some reason and I had to reactivate my auto payments. The ...

any easy way to see latest posts

Is there any way to see latests posts ie if there is a post from two-three weeks ago  or longer and someone replies what is the easiest way to know about the reply.  I thought there was a latest posts section at one pont but it is no longer.  is ther...

unable to 'change plan now'

I am trying to change my plan and nothing seems to be working.my plan is currently expiredi want to change from a 3 months to 1 month billing cyclei have sufficient fundsthe change plan now button turns into 'top up to reactivate plan' as soon as i s...

US Data Roaming Expired - Can't rebuy 1gig add-on again ?

My 1gig add-on expired today after 10 days. When I go to purchase new add-ons the only US data roaming plans shown are the 250m or 500m plans. Any reason why I can't resub to the 1g poan ?Thanks

I purchased us roaming adon in error. How do o cancel that

I purchased us roaming adon in error. How do o cancel that

i have a balance but service is still suspended

Ok so it charged one of my credit cards via auto pay that declined. This morning I went in around 6:30 am to top it off but it kept saying I had a balance so I went ahead and paid an amount instead of paying amount due. Still no service........I need...

hello ! i need to switch my number on network public mobile ,i m now customer of koodo mobile

Double Billed

Hi, I accidently double billed myself in the paymemt window when I hit submit twice and I was charged twice on my card. May i get some help with that? Thanks