Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I started using public mobile account a few days ago, with a 90$/90 days plan. First i somehow accidently made a 10$/30 plan by accident, but decided to let that slide and went with what i wanted. I paid the 10$ + 90$ on tuesday and now my account ha...
There appears to have been a major glitch with Public Mobile's system this morning (August 19, 2017) which is causing plans to expire and accounts to show Suspended prematurely in self-serve, along with being unable to use any services such as callin...
Hi, can a mod please assist me in completing my payment?I have auto-pay but my phone is not working, stating that there is an amount due when I call.I tried to manually pay online, it tells me I have a balance of $110, but when I go to pay it says $0...
Hi I changed my data add-on from 1GB to 3GB. I never had any issues with my data usage when I was on the 1GB plan, but now I'm buring through my data in a heartbeat. the way I use my data hasn't changed. My data usage renewed on August 16th and as...
Hello ! I got a lil payment problem, like i said in the subject, I had to pay a second time this month (the first payment was august 8 , the second today) for a 3 month plan. Also my plan restart so i lost the 12gig left on my account ! what can we...
I chose the 90 day plan thinking I won't have to make a payment for 3 months and its turning out to be cheaper. A month later my account is suspended without any notifications and I have to pay the $126 to activate my account even though I want a $52...
I have $10 on my balance and I would like to add Data to my current plan and not waiting for the billing cicle, can someone provide some help to do this, the portal doesn't let me. Thanks
Hello,I set up both my parents on public mobile about a month ago on a 90 day plan. This morning both their phones don't work and when I log into their account it says their plan is expired. Please help!
Hi there,On August 9th I signed up for the 90 day 3gb plus 3gb additional data. I paid $144.90 on August 9th and signed up for autopay. Now it's saying my account is suspended and my data will not work. Help!
I have an issue, my account has been suspended and requires me to pay to reactivate my plan. Why? I literally just paid 3 days ago for the 3 month plan. I had moderator Shazia_K, change my plan, and had it upgraded. I had enough funds to cover to acc...
So I don't know why but I just had to pay for another 90 day period to reactivate my account after only making it 30 days through a 90 day period.When I opened my account I couldn't port my old number so customer service said the easiest way to solve...
Hello, I joined PM July 30th, before the 3G data plan promotion expired, and had set up autopay which was set for around late October. Today I received a voicemail telling me my account was suspended and if I didn't make a payment by September 19th I...
In spite I paid on August 06, my plan was suspended for unknown reason tonight in the middle of my night shift. So I don't have communication with colleagues and the supervisor! It is really disaster. A message in my account:Your account has been sus...
Trying desparately to create a new account. I can get to the point where I enter my CC information. As soon as I hit "Activate", I get a message in red text. "Sorry, your credit card transaction was denied by your card issuer, so this purchase could ...
Ok, so, I had the 3 month, 12 gig plan, came to like $240 after tax. It expired this morning. Moneys tight this month, so I decided to go with 1 month. It took my money, put it on my account, but wont activate. Keeps coming up with an error "Your pay...
Come On PM strike back to FMThis weekend FM offer $40 6 GB and $50 8 GB Canada wide talk and unltd gobal textings https://www.freedommobile.ca/plans-and-devices/plans/mobile-plan-details/smartphone-40-4gb https://www.freedommobile.ca/plans-and-device...
so i dropped by phone and the screen is broke.. ugh wanted to get this phone... cant tell from anywhere if it will work with public mobile.. anybody able to verify? ive checked the compatibility websites but they can't confirm lte. if it doesnt anybo...
Pm need to offer 25 dollars plans 750 mb. Free text free calls Ontario . To really serve the average student and working folks.
Anyone else ever use a US roaming feature yet?I added it to one of my lines and I know it is working but some strangeness in account info It shows in use history that data is being consumed, but on overview page it shows 0 of 250MB roaming (so it is ...
After inserting SIM card the credit was applied to a 30 day pass with no features instead of the 90 plan that I chose. My account was charged $10 for a service I didn't want. Can someone help to rectify the mistake? I don't want to add an additional ...
Hello, I was on the 90 day 12GB $40 a month plan but all of a sudden I cannot make calls and it asked me to call *611. I then looked online at my account and saw that my plan disappeared/removed and I am getting an error when I click on the plans tab...
I bought voucher from Esso today, go back home and pay by public mobile voucher, but it is not working. somebody help please
Learned about your freedom mobile transfer offer yesterday night. Went online to sign up my two phones today, and appears the offer is over. Is it really too late? Colin
Hello. Iphone SE purchased from the Apple store 1 month ago and I am on the Freedom Mobile 12gb 90 day plan. No issues until I went to set up voice mail today. People can leave messages no problem but I cannot set vm up to be able to retrieve them...
What do i do to get my service working
I've been using Public Mobile for months already. Everything was fine until recently, when my auto-renew failed, and then Public Mobile subsequently disconnected my service. I've just made a payment and reactivated my account, but now all calls are s...
Hello, I have a 2 gig plan. I currently only used 1 gig and it tells me that I have run out of data? Please help it happens all the time! Tania
I live in a border city and traveled to Detroit yesterday. I looked on the coverage map before and noticed that the Telus towers extend well into Detroit and surrounding cities. Yet I didn't get coverage until I was actually on the bridge. I even tri...
Hi,I tried to make a payment but it accidentally defaulted to my quarterly payment of $120...Which isn't due until November. Can this be refunded please? I will then go ahead and make the payment of $10 required for the add on I would like.Thanks
My account was "Suspended" and I paid the amount in the self serve menu to zero my balance out, however still none of my services (text, call, data) work. My account shows as now being active. I messaged @CS_Agent but their profile shows they haven't...
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